News

Peninsula Leisure’s new Customer Portal is coming Tuesday 31 January

Peninsula Leisure manages PARC and Pines, and we are excited to share our new Customer Portal with you. Powered by Xplor Recreation, your Customer Portal will come into effect next week, and will enable you to book into group exercise classes and manage your membership all in the one place!

What is Xplor Recreation?

Xplor Recreation is our new customer and membership management software that uses cloud-based technology to help you get the most out of visiting PARC.

What’s changing?

At present, to become a member of PARC you need to complete paperwork. To book into a class, you go to the MyPARC App. To manage your child’s swim lessons, you go to the Greenedesk Parent Portal…Within your new Xplor Recreation Customer Portal, you will be able to do all of those activities in the one place!

  • For our Full Access members, our MyPARC (MindBody) App will cease to exist, to be replaced by the Xplor Recreation Customer Portal for all your group exercise and appointment bookings.
  • For Aquatic members, you now have access to manage your memberships online.
  • For PARC Swim members, your current Parent Portal provided by Greenedesk will be replaced by the Xplor Recreation Customer Portal. In this portal you can see your child’s progression, and manage all your children on the one account!
  • For Creche parents, you will be able to conveniently book and pay for multiple creche sessions in the one transaction on a pay as you go basis. Pre-paid multi-visit passes will no longer be necessary and will not be sold once we transition to the new system.
  • And for all our casual visitors, you can purchase group exercise classes and multi-visit passes online from the Xplor Recreation Customer Portal.

When are we changing to Xplor Recreation Customer Portal?

Go live date is Tuesday next week, 31 January. On Monday next week, 30 January, you will receive your login details to the Customer Portal, and can commence making your bookings and managing your membership online.

Share this article

This or that at PARC 🔄

Join our trainers as they show you some alternatives to some of our favourite exercises. Whether you're looking to change up your routine or try something new, our friendly Gym staff are always here to help.

Comment below any other exercises you want alternatives for!

#PARCFrankston #ThisorThat #Exercisealternatives #happytohelp
Important Centre Update:  Main Pool Hall Closure 
Thursday 31 July, back open on Monday 18 August

Please be advised that the entire Main Pool Hall will be closed from Thursday 31 July to Monday 18 August to allow for essential, unplanned boiler replacement works. During this period, there will also be no hot water to the showers Centre-wide. 

One of the most important systems in our facility is the boiler system, which heats our pools and showers. Unfortunately, we recently experienced an unexpected fault that impacted heating water. As a result, we’re fast-tracking a major replacement to this critical system to restore full comfort and ensure long-term reliability. To safely complete these works, the entire Main Pool Hall will be closed from Thursday 31 July to Monday 18 August.

The Warm Water Pool and Spa remain operating as normal.

Please visit our website to learn more about these works and impacted services during this time: https://parc.peninsulaleisure.com.au/alerts/important-centre-update-main-50m-pool-closure-30-june-27-july/ 

If you would like to suspend your membership for the closure period, you can do so via our website: https://bit.ly/4b35AsV Suspensions used will not go towards members’ allowable suspensions days. 

Thank you for your continued support. We appreciate your understanding and patience as we carry out this important replacement. We look forward to welcoming you back to a warmer PARC Main Pool Hall from Monday 18 August.
Please note the Sauna will be closed for tiling replacement works from Monday 28 July to Saturday 30 August. 🛠

The maintenance works include demolishing current tiles, retiling, and replacement of all internal timber. 

The Steam Room, Spa and Warm Water Pool will remain open as normal. ✅

This is the final stage of the Rolling Tile Replacement Project. We apologise for any inconvenience caused and appreciate your understanding and patience as we work to enhance your PARC experience with these important upgrades. 

Learn more about these upgrades via the blog - link in bio

#parcfrankston #Tilingworks

Join our community for news

Recent articles