News

Customer Satisfaction Survey – We want your feedback

PARC

February 12, 2020

You’re invited to participate in our Customer Satisfaction Survey

By participating in the survey you will help us better understand how you use our Centre, and help us to improve your experiences at PARC. We really value your input.The survey will only take around 8 – 10 minutes to complete.Survey closing date: The survey is open until Wednesday 11 May.Confidentiality: This survey is being conducted by Swinburne University, and all responses will be treated in strictest confidence.

Prize draw: As an incentive, all completed surveys go into the draw to win a $100 Rebel Sport Voucher. There are three prizes in total to be won. To be in the draw to win, you will need to provide preferred contact details at the end of the survey and the winner will be notified by email.

[button title=”Complete our survey” link=”https://swinuw.au1.qualtrics.com/jfe/form/SV_0J56ny72xgJqJhk” target=”new_window” align=”” icon=”” icon_position=”” color=”fasfds” font_color=”” size=”2″ full_width=”” class=”” download=”” rel=”” onclick=””]

Thank you for taking the time to provide us with your feedback

Share this article

This or that at PARC 🔄

Join our trainers as they show you some alternatives to some of our favourite exercises. Whether you`re looking to change up your routine or try something new, our friendly Gym staff are always here to help.

Comment below any other exercises you want alternatives for!

#PARCFrankston #ThisorThat #Exercisealternatives #happytohelp

48 0

Open

This or that at PARC 🔄

Join our trainers as they show you some alternatives to some of our favourite exercises. Whether you're looking to change up your routine or try something new, our friendly Gym staff are always here to help.

Comment below any other exercises you want alternatives for!

#PARCFrankston #ThisorThat #Exercisealternatives #happytohelp

Important Centre Update: Main Pool Hall Closure
Thursday 31 July, back open on Monday 18 August

Please be advised that the entire Main Pool Hall will be closed from Thursday 31 July to Monday 18 August to allow for essential, unplanned boiler replacement works. During this period, there will also be no hot water to the showers Centre-wide.

One of the most important systems in our facility is the boiler system, which heats our pools and showers. Unfortunately, we recently experienced an unexpected fault that impacted heating water. As a result, we’re fast-tracking a major replacement to this critical system to restore full comfort and ensure long-term reliability. To safely complete these works, the entire Main Pool Hall will be closed from Thursday 31 July to Monday 18 August.

The Warm Water Pool and Spa remain operating as normal.

Please visit our website to learn more about these works and impacted services during this time: https://parc.peninsulaleisure.com.au/alerts/important-centre-update-main-50m-pool-closure-30-june-27-july/

If you would like to suspend your membership for the closure period, you can do so via our website: https://bit.ly/4b35AsV Suspensions used will not go towards members’ allowable suspensions days.

Thank you for your continued support. We appreciate your understanding and patience as we carry out this important replacement. We look forward to welcoming you back to a warmer PARC Main Pool Hall from Monday 18 August.

23 10

Open

🏊 50m Pool reopening Monday 28 July. Water temperature is cooler than usual 🏊

Woo hoo, we`re back! 👏👏👏

We’re excited to confirm that our 50m pool will reopen, as planned, tomorrow Monday 28 July from open at 5.00am!

A huge thank you for your patience and support over the past four weeks while we completed essential tile replacement works. The upgrades are now finished and the pool is looking fantastic. The space is now even safer and more enjoyable for all our swimmers.

However, due to an unexpected and unrelated issue with our boiler system, the water temperature will be a little cooler than usual for the first few days. While it’s perfectly safe to swim, it may not suit everyone.

Here’s what you need to know:
💦 The pool is open for lap swimming and recreational use from tomorrow morning, Monday 28 July
💦 The water will feel a few degrees cooler than usual (wet suits optional 😉)
💦 Programming in the 50m pool is on hold for now, including: PARC Swim lessons (those scheduled in the 50m on Mon 28 & Tues 29 July) and Aqua Group Exercise classes (remaining in the Warm Water Pool).

We’re working hard to return temperatures to usual, and hope to resume programming on Wednesday 30 July.

For all the details, please check out our blog here: https://parc.peninsulaleisure.com.au/alerts/important-centre-update-main-50m-pool-closure-30-june-27-july/

Thanks again for your support and understanding over the past month. We are so excited and can’t wait to see you back in the pool (even if it is a bit cool!)

31 0

Open

PARC’s Customer Satisfaction Survey results are in! ✅

Your feedback is crucial in helping us improve the experiences, programs and services we offer here at PARC.

We are happy to say that PARC saw increases in:

– PARC Swim satisfaction
– Quality of teaching and instruction provided in group exercise classes
– And respondents believe their PARC membership is important to their overall wellbeing

A summary of the survey results, including most improved and areas of focus, can be found in the PARC results infographic via the link in bio

#PARCFrankston

2 1

Open

PARC’s Customer Satisfaction Survey results are in! ✅

Your feedback is crucial in helping us improve the experiences, programs and services we offer here at PARC.

We are happy to say that PARC saw increases in:

- PARC Swim satisfaction
- Quality of teaching and instruction provided in group exercise classes
- And respondents believe their PARC membership is important to their overall wellbeing

A summary of the survey results, including most improved and areas of focus, can be found in the PARC results infographic via the link in bio

#PARCFrankston

A splash of yellow for a great cause 🌼☀️

You may have noticed some of our members wearing yellow around the centre these past few weeks!

A group of Active Movers have committed to taking a Daffodil Day Cold plunge, in an effort to raise awareness for cancer research. These amazing people, who all met through PARC, are committed to supporting each other through the Highs and the Lows. We love our amazing PARC community 🌼

For more information about their cold plunge, please see the link in bio

#PARCfrankston #PARCcommunity

40 1

Open

A splash of yellow for a great cause 🌼☀️

You may have noticed some of our members wearing yellow around the centre these past few weeks!

A group of Active Movers have committed to taking a Daffodil Day Cold plunge, in an effort to raise awareness for cancer research. These amazing people, who all met through PARC, are committed to supporting each other through the Highs and the Lows. We love our amazing PARC community 🌼

For more information about their cold plunge, please see the link in bio

#PARCfrankston #PARCcommunity

Please note the Sauna will be closed for tiling replacement works from Monday 28 July to Saturday 30 August. 🛠

The maintenance works include demolishing current tiles, retiling, and replacement of all internal timber.

The Steam Room, Spa and Warm Water Pool will remain open as normal. ✅

This is the final stage of the Rolling Tile Replacement Project. We apologise for any inconvenience caused and appreciate your understanding and patience as we work to enhance your PARC experience with these important upgrades.

Learn more about these upgrades via the blog – link in bio

#parcfrankston #Tilingworks

11 0

Open

PENINSULA LEISURE

News

Customer Satisfaction Survey – We want your feedback

You’re invited to participate in our Customer Satisfaction Survey

Share this article

Join our community for news

Recent articles

Quick Links

Acknowledgment of Country

Contact Peninsula Leisure

Our Places

Contact Peninsula Leisure

Quick links

Connect with us

Endorsed by Frankston City Council

Contact

PENINSULA LEISURE

News

Customer Satisfaction Survey – We want your feedback

You’re invited to participate in our Customer Satisfaction Survey

Share this article

Join our community for news

Recent articles

Quick Links

Acknowledgment of Country

Contact Peninsula Leisure

Our Places

Contact Peninsula Leisure

Quick links

Connect with us

Endorsed by Frankston City Council

Get in touch

Contact