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Introducing Self-Serve Suspensions

Centre updates PARC

November 10, 2025

Self-Serve Membership suspensions for Full Access and Aquatic Access and Active memberships

From Tuesday 11 November, Full Access and Aquatic Access members will be able to apply their own membership suspensions via our Customer Portal.

Instant access: no need to fill in any forms
Self-serve: no need to wait for manual intervention from our staff
Immediate suspension: you can start your suspension immediately without waiting for processing time
Manage your entire family: if you are the primary contact on your family account you can apply a suspension for any other member in your family account.

How do I suspend my membership myself?

Self-serve Membership suspension is available via our Customer Portal: https://peninsulaleisure.perfectmind.com/

Go to your membership tile and click the 3 dots on the left hand side of the green box.

Click Freeze.

Select your dates. Select confirm.

For those members who prefer assistance, suspension requests are still able to be requested through the website here: https://parc.peninsulaleisure.com.au/membership/suspend-membership/

If you have suspended your membership and wish to alter your suspension, please complete the Suspension form on our website or contact our friendly team via email at member.experience@peninsulaleisure.com.au

Self-Serve Membership Suspensions FAQs

What’s new?

From Tuesday 11 November, Full Access and Aquatic Access members can now apply their own membership suspensions directly through our Customer Portal – no forms or waiting required!

How do I suspend my membership?

Log in to the Customer Portal: https://peninsulaleisure.perfectmind.com/
Go to your Membership tile and click the three vertical dots in the top right corner of the tile.
Select Freeze to suspend your membership
Select your dates
Select confirm

What are the benefits of Self-Serve Suspension?

Instant access – no need to fill out a form
Self-serve control – no waiting for staff processing
Immediate suspension – start your suspension right away, not waiting 3 days as you need to do via the website

Can I manage my family’s memberships too?

Yes! If you’re listed as the primary contact on your family account, you can apply a suspension for any member within your family group.

Can I suspend through the PARC app?

Not yet – self-serve suspensions are currently available only via the Customer Portal, not the app.

Can I change or end my suspension early?

Members are not able to alter an existing suspension once it has been applied.

What happens to my payments when I suspend my membership?

If your suspension starts within your current fortnightly billing cycle, any part of the suspension which falls in this period will be credited back to your account as account credit. You will then be able to use the credit on your account to pay off a future invoice, or use the credit for any other purchase with us.

To pay off a future invoice with account credit:

Go to your profile page
Find the Invoices button (next to Manage Login and Add Family Member
Select any future invoice you would like to apply your account credit to
Click Make payment
Change the Payment Method to Account Credit
Click Confirm

Can I load more than one suspension at a time?

No – you can only have one active suspension at a time. Once the current suspension ends, you’ll be able to apply another if needed.

I have a fixed term membership, can I ?

Yes you can. Suspending a fixed term membership extends your expiry date by the length of time of your suspension.

Can I suspend just my Small Group Training membership but keep my Full Access membership active?

Yes you can.

You have the option to suspend your ongoing Personal Training or Small Group Training membership. Personal Training membership must be suspended for a minimum of one week at a time, in 1 week blocks. Small Group Training membership must be suspended for a minimum of two weeks at a time, in 1 week blocks, plus there is a maximum of 4 blocks per calendar year.

Go to your Small Group Training membership tile to apply your desired suspension dates.

I have a PARC Swim membership, can I suspend?

Make up classes are now available if you are unwell. Learn how to redeem your make up credit via this article.

I have run out of suspension days, what happens now?

All PARC memberships allow for a maximum of 100 days of suspension at no cost per year. Once you have exhausted your suspension allocation, you will not be able to suspend until your membership anniversary is reached.

Please note – Small Group Training memberships can suspend for 4 weeks per year.

I need help, what do I do?

For those members who prefer assistance, suspension requests are still able to be requested through the website here: https://parc.peninsulaleisure.com.au/membership/suspend-membership/

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We go wherever the wind takes us, and it always leads us back here 🩵

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Open post by parcfrankston with ID 18103569095590609

We go wherever the wind takes us, and it always leads us back here 🩵

World Drowning Prevention Day is coming up this week, it`s never too late to learn how to swim!

Expressions of Interest are open for two fully subsidised Can Swim community programs for
🏊 Teens
🏊 Adults

Our 5-week intensive Can Swim programs are for Teens and Adults who have never learnt how to swim. Participants will gain confidence around the water and learn essential water safety and survival skills.

📅 5 Week Can Swim Programs, commencing Monday 17 August
🏊 Who: Two Programs, one is for Teenagers aged 13-17 and the other is Adults aged 18+, with little to no swimming experience or confidence
🕣 Commitment: 1x 45minute session per week, over 5 weeks
🩵 Cost: Fully subsidised by Peninsula Leisure and Frankston City Council

Expression of interest opened Monday 20 July and will be closing Sunday 9 August. Visit Peninsula Leisure’s website, via the link in our bio, for more information.

12 0

Open post by parcfrankston with ID 17956460742183496

World Drowning Prevention Day is coming up this week, it's never too late to learn how to swim!

Expressions of Interest are open for two fully subsidised Can Swim community programs for
🏊 Teens
🏊 Adults

Our 5-week intensive Can Swim programs are for Teens and Adults who have never learnt how to swim. Participants will gain confidence around the water and learn essential water safety and survival skills.

📅 5 Week Can Swim Programs, commencing Monday 17 August
🏊 Who: Two Programs, one is for Teenagers aged 13-17 and the other is Adults aged 18+, with little to no swimming experience or confidence
🕣 Commitment: 1x 45minute session per week, over 5 weeks
🩵 Cost: Fully subsidised by Peninsula Leisure and Frankston City Council

Expression of interest opened Monday 20 July and will be closing Sunday 9 August. Visit Peninsula Leisure’s website, via the link in our bio, for more information.

Have you heard about our Nourish Appointments? 🥗🥩

These appoinments are complimentary for all Full Access members, and are great if you are looking for support around healthy food choices, macro nutrients and goal setting.

In these sessions we start with food basics by looking at how you are currently fuelling your body, and you’ll learn about macros, food groups, and the Australian Dietary Guidelines to improve your diet for your goals.

Book your Nourish appointment via the Customer Portal or Xplor App today.

12 1

Open post by parcfrankston with ID 18080632583252228

Have you heard about our Nourish Appointments? 🥗🥩

These appoinments are complimentary for all Full Access members, and are great if you are looking for support around healthy food choices, macro nutrients and goal setting.

In these sessions we start with food basics by looking at how you are currently fuelling your body, and you’ll learn about macros, food groups, and the Australian Dietary Guidelines to improve your diet for your goals.

Book your Nourish appointment via the Customer Portal or Xplor App today.

A friendly reminder that your PARC parking permit may be due to expire at the end of July. Please visit our friendly reception team to update your permit. 🎫

We’d also like to remind you to ensure your permit is placed correctly in the front left-hand side of your dashboard, with the expiration date facing upwards. ⬆️

Thank you for your continued cooperation and we hope to see you back in Centre soon!

#parcfrankston

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Open post by parcfrankston with ID 18086436350158376

A friendly reminder that your PARC parking permit may be due to expire at the end of July. Please visit our friendly reception team to update your permit. 🎫

We’d also like to remind you to ensure your permit is placed correctly in the front left-hand side of your dashboard, with the expiration date facing upwards. ⬆️

Thank you for your continued cooperation and we hope to see you back in Centre soon!

#parcfrankston

Are you, or a loved one, having or had a baby this year? 👶🩵

Gift a timeless tribute of your loved one in the form of a tree and plaque at Rotary Peninsula 2.0’s 2026 Birth Tree. By participating in the Birth Tree, your contribution will go directly to funding Infant Can Swim water safety programs.

Buy your Birth Tree name via the link in our bio.

15 1

Open post by parcfrankston with ID 17900863845495655

Are you, or a loved one, having or had a baby this year? 👶🩵

Gift a timeless tribute of your loved one in the form of a tree and plaque at Rotary Peninsula 2.0’s 2026 Birth Tree. By participating in the Birth Tree, your contribution will go directly to funding Infant Can Swim water safety programs.

Buy your Birth Tree name via the link in our bio.

A feel good Friday post for you… Nic kicks two goals, in one! 🏉

Nicole, one of our long term PARC Team members, achieved a life-long dream last weekend.

Nic has always wanted to play football, and last week, she not only achieved that dream, but kicked her first goal at her very first game! What made it even more special was who she shared it with. Her daughter Bella was her teammate on the field (you might recognise Bella from the PARC Cafe!), her son Billy was the proud goal umpire🌟

Nic is an amazing part of Team PARC, and an example that shows it doesn’t matter how old you are to start something new. If you have a dream or goal that you want to achieve, go for it, we are here to support you! Congrats Nic! 🩵

77 2

Open post by parcfrankston with ID 18014787956716157

A feel good Friday post for you... Nic kicks two goals, in one! 🏉

Nicole, one of our long term PARC Team members, achieved a life-long dream last weekend.

Nic has always wanted to play football, and last week, she not only achieved that dream, but kicked her first goal at her very first game! What made it even more special was who she shared it with. Her daughter Bella was her teammate on the field (you might recognise Bella from the PARC Cafe!), her son Billy was the proud goal umpire🌟

Nic is an amazing part of Team PARC, and an example that shows it doesn’t matter how old you are to start something new. If you have a dream or goal that you want to achieve, go for it, we are here to support you! Congrats Nic! 🩵

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