PARC Customer Satisfaction Survey results – May 2024 

Thank you to all our members and guests who completed our Customer Satisfaction Survey. Your feedback is essential in helping us to continue to deliver exceptional experiences, programs and services here at PARC. 

We have reviewed your feedback, and below is an infographic summary of the results.  
Pleasingly, we saw increases across most areas, including quality of the facility, safety of the facility and the likelihood to continue your PARC membership. We loved seeing that when you think of PARC, “FRIENDLY” and “FUN” are the top words that come to mind, across all membership and casual visitor categories.  

Our last survey also identified areas for us to concentrate our efforts on. Pleasingly your rating across these focus areas improved from the last survey, in particular access and quality of gym equipment, maintenance and cleanliness and PARC Swim Success.  

Areas for focus identified in this survey include consistency, our booking system, and challenges with the car park. You can learn more about what we are doing to improve in these areas in the results infographic.

As always, if you have something you want to share with us, please do so by visiting anytime.  

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