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PARC Customer Satisfaction Survey Results

SURVEY COMPLETED OCTOBER 2023

Thank you to all our members and guests who completed our Customer Satisfaction Survey. Your feedback is essential in helping us to continue to deliver exceptional experiences, programs and services here at PARC.

We have reviewed your feedback, and below is an infographic summary of the results. 

Pleasingly, we saw increases across the overall likelihood to recommend PARC, and the likelihood to continue your PARC membership. We also loved seeing that when you think of PARC, “FUN” continues to be number one word that comes to mind, across all membership and casual visitor categories. 

Areas for focus identified included facility maintenance, cleanliness and PARC Swim administration. You can learn more about what we are doing to improve in these areas in the results infographic.

As always, if you have something you want to share with us, please do so by visiting www.parc.peninsulaleisure.com.au/feedback anytime. 

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New Year, New Timetable! 🧘‍♀️

The group exercise timetable is returning bigger and better in 2026! We’ve taken your feedback and made a number of changes to better support you in being active.

– More of your favourite classes added
– New formats to check out!
– Increased class capacity

The full timetable is now live, and you can view it via the Customer Portal or Peninsula Leisure Xplor app.

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New Year, New Timetable! 🧘‍♀️ The group exercise timetable is returning bigger and better in 2026! We’ve taken your feedback and made a number of changes to better support you in being active. - More of your favourite classes added - New formats to check out! - Increased class capacity The full timetable is now live, and you can view it via the Customer Portal or Peninsula Leisure Xplor app.

PARC is on a podcast! 🎙️

We are excited to share that late last year, PARC was featured on 3MP’s Peninsula Picks Podcast, shining a spotlight on our vibrant community hub right here in Frankston!

This episode is a behind-the-scenes look at what makes PARC so much more than just a recreation centre, and you`ll get to hear rom some of our passionate team members, who share what it’s like to be part of PARC, and why community truly sits at the heart of everything we do 💙

Listen to the episode via the link in our bio.

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PARC is on a podcast! 🎙️ We are excited to share that late last year, PARC was featured on 3MP’s Peninsula Picks Podcast, shining a spotlight on our vibrant community hub right here in Frankston! This episode is a behind-the-scenes look at what makes PARC so much more than just a recreation centre, and you'll get to hear rom some of our passionate team members, who share what it’s like to be part of PARC, and why community truly sits at the heart of everything we do 💙 Listen to the episode via the link in our bio.

Bright bathers = safer swimmers 🌈🩳

Our PARC Swim team demonstrate that when it comes to swimwear for little ones, the right colour can matter!

🟡 Bright colours like neon orange, pink, yellow or lime green can be easier to spot.
🔵 While some dark or pale colours and may disappear in busy pools or in open water.

As we enter the height of Summer, and more of us in and around water, help your children stand out for all the right reasons!

Go bright, go bold, and stay safer around water!

#PARCFrankston #WaterSafety #BrightIsBest #swim #watersafety #Saferswimmmer

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Bright bathers = safer swimmers 🌈🩳 Our PARC Swim team demonstrate that when it comes to swimwear for little ones, the right colour can matter! 🟡 Bright colours like neon orange, pink, yellow or lime green can be easier to spot. 🔵 While some dark or pale colours and may disappear in busy pools or in open water. As we enter the height of Summer, and more of us in and around water, help your children stand out for all the right reasons! Go bright, go bold, and stay safer around water! #PARCFrankston #WaterSafety #BrightIsBest #swim #watersafety #Saferswimmmer

New additions to the Group Exercise 2026 timetable! 🏋️‍♀️🧘🏻‍♂️

We are excited to announce that we will be adding four new classes to this year’s group exercise timetable! Starting next Monday 2 February, our new class formats are:

LES MILLS Strength Development �A progressive 12-week strength training program designed to build muscle, improve lifting technique, and increase confidence.

Tummy, Hips & Thighs �A moderate-intensity resistance-based class focused on toning and strengthening the lower body and core.

BODYPUMP Heavy �A tempo-based strength training class that uses heavier weights, slower movements, and longer recovery periods to build lean muscle and improve overall strength.

Les Mills Shapes (Sculpt Pilates) �An energising workout blending Pilates, barre, and power yoga, set to modern music.

Keep an eye out on the timetable to book!

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New additions to the Group Exercise 2026 timetable! 🏋️‍♀️🧘🏻‍♂️ We are excited to announce that we will be adding four new classes to this year’s group exercise timetable! Starting next Monday 2 February, our new class formats are: LES MILLS Strength Development �A progressive 12-week strength training program designed to build muscle, improve lifting technique, and increase confidence. Tummy, Hips & Thighs �A moderate-intensity resistance-based class focused on toning and strengthening the lower body and core. BODYPUMP Heavy �A tempo-based strength training class that uses heavier weights, slower movements, and longer recovery periods to build lean muscle and improve overall strength. Les Mills Shapes (Sculpt Pilates) �An energising workout blending Pilates, barre, and power yoga, set to modern music. Keep an eye out on the timetable to book!

Visit PARC for all your summer essentials ☀️🩱

Keep your kids in sight, and safe in the water with our range of brightly coloured bathers. Our retail has a wide selection of swim-wear, accessories and swimming aids. Come by on your next visit, and have a look at what we have in store!

#PARCFrankston #PARC #brightbathers #watcharoundwater #watersafety

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Visit PARC for all your summer essentials ☀️🩱 Keep your kids in sight, and safe in the water with our range of brightly coloured bathers. Our retail has a wide selection of swim-wear, accessories and swimming aids. Come by on your next visit, and have a look at what we have in store! #PARCFrankston #PARC #brightbathers #watcharoundwater #watersafety

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