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PARC Customer Satisfaction Survey Results

SURVEY COMPLETED OCTOBER 2023

Thank you to all our members and guests who completed our Customer Satisfaction Survey. Your feedback is essential in helping us to continue to deliver exceptional experiences, programs and services here at PARC.

We have reviewed your feedback, and below is an infographic summary of the results. 

Pleasingly, we saw increases across the overall likelihood to recommend PARC, and the likelihood to continue your PARC membership. We also loved seeing that when you think of PARC, “FUN” continues to be number one word that comes to mind, across all membership and casual visitor categories. 

Areas for focus identified included facility maintenance, cleanliness and PARC Swim administration. You can learn more about what we are doing to improve in these areas in the results infographic.

As always, if you have something you want to share with us, please do so by visiting www.parc.peninsulaleisure.com.au/feedback anytime. 

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Survey: What do you gain from attending our facilities?

At Peninsula Leisure, we know our facilities are more than places to swim, workout, take a class or recover. They’re spaces where people build healthy lifestyles, confidence and connection.

This year, we’re inviting you to take part in a new kind of survey, one that goes beyond facilities and timetables. We want to understand how attending PARC:

💪 Impacts your physical health and mental wellbeing
💙 Helps you feel connected to community
⭐️ Adds value to you or your family’s life

Your answers will help us measure the value to our community and the real-world impact of our programs and spaces. We want to hear from everyone – Peninsula Leisure is a child-friendly organisation, and we’re especially keen to hear from young people.

The survey is open until 26 April 2026 and will take around 10 minutes. Participants can go in the draw to win 1 of 3 x $100 Rebel Sport vouchers! Complete the survey via the link in our bio.

Thank you for helping us build an even stronger, healthier community 💙

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Survey: What do you gain from attending our facilities? At Peninsula Leisure, we know our facilities are more than places to swim, workout, take a class or recover. They’re spaces where people build healthy lifestyles, confidence and connection. This year, we’re inviting you to take part in a new kind of survey, one that goes beyond facilities and timetables. We want to understand how attending PARC: 💪 Impacts your physical health and mental wellbeing 💙 Helps you feel connected to community ⭐️ Adds value to you or your family’s life Your answers will help us measure the value to our community and the real-world impact of our programs and spaces. We want to hear from everyone - Peninsula Leisure is a child-friendly organisation, and we’re especially keen to hear from young people. The survey is open until 26 April 2026 and will take around 10 minutes. Participants can go in the draw to win 1 of 3 x $100 Rebel Sport vouchers! Complete the survey via the link in our bio. Thank you for helping us build an even stronger, healthier community 💙

Our inflatable obstacle course, Splash Island, is back in the pool these school holidays!

Don`t miss the fun – book your spot today! 🤩

💧 Sessions run weekdays of the school holidays
⭐️ Bookings are essential and open 3 days prior to sessions via our Customer Portal

Visit our website to learn more about pricing and booking information.

#parcfrankston #schoolholidayfun #schoolholidayactivities #thingstodomelbourne #frankstoncity

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Our inflatable obstacle course, Splash Island, is back in the pool these school holidays! Don't miss the fun - book your spot today! 🤩 💧 Sessions run weekdays of the school holidays ⭐️ Bookings are essential and open 3 days prior to sessions via our Customer Portal Visit our website to learn more about pricing and booking information. #parcfrankston #schoolholidayfun #schoolholidayactivities #thingstodomelbourne #frankstoncity

Party in the Park is back! 🥳
Come down to Cruden Farm on Sunday 12 April from 10am-3pm, and enjoy a day out of family fun at Party in the Park! Spark your imagination by dressing up as your favourite superhero character, and enjoy a range of free activities, rides, and entertainment.

Our fabulous trainers, Kristy and Jess will be on stage at 1:15pm to get you all moving and grooving 🤩

Don`t miss out!

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Party in the Park is back! 🥳 Come down to Cruden Farm on Sunday 12 April from 10am-3pm, and enjoy a day out of family fun at Party in the Park! Spark your imagination by dressing up as your favourite superhero character, and enjoy a range of free activities, rides, and entertainment. Our fabulous trainers, Kristy and Jess will be on stage at 1:15pm to get you all moving and grooving 🤩 Don't miss out!

We have unbe-leaf-able fun planned for you these school holidays! 🍂

It`s the first day of our school holiday program! Slip, slide and splash your way through a day of family fun at PARC. Come down and join in the fun!

🍁 Our inflatable obstacle course, Splash Island (bookings essential)
☀️ Rafter waterslides
💧 Aquatic Playground
😎 Scavenger hunt
🎈 Balloon entertainment and face painting
🙌 Prizes and giveaways

Our school holiday program will run from Tuesday 7 April – Friday 17 April. Visit our website to learn more about pricing and booking information.

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We have unbe-leaf-able fun planned for you these school holidays! 🍂 It's the first day of our school holiday program! Slip, slide and splash your way through a day of family fun at PARC. Come down and join in the fun! 🍁 Our inflatable obstacle course, Splash Island (bookings essential) ☀️ Rafter waterslides 💧 Aquatic Playground 😎 Scavenger hunt 🎈 Balloon entertainment and face painting 🙌 Prizes and giveaways Our school holiday program will run from Tuesday 7 April – Friday 17 April. Visit our website to learn more about pricing and booking information.

Happy Easter to our wonderful PARC Community! 🐰🐣

We hope your day filled with treats, chocolate and happiness. 😊

A friendly reminder that we are open today with reduced operating hours. Our centre is open today and tomorrow from 7am-7pm.

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Happy Easter to our wonderful PARC Community! 🐰🐣 We hope your day filled with treats, chocolate and happiness. 😊 A friendly reminder that we are open today with reduced operating hours. Our centre is open today and tomorrow from 7am-7pm.

Bookings for Splash Island now open! 🍂

Book your spot on our giant, inflatable obstacle course, Splash Island! Slip and slide your way down its slopes, and tiptoe across balance beams – it’s the perfect aquatic challenge for adults and kids alike!

📅 Dates: Tuesday 7 April – Friday 17 April.
🕒 Time: Weekdays: 11:00am – 3:00pm (last session 2:30pm)
🤩 Cost: $6.50 per person (for Splash Island, plus pool entry)
🎟️ Bookings: Required for Splash Island—reserve your spot through PARC’s Customer Portal.

Visit our website to learn more about pricing and booking information.

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Bookings for Splash Island now open! 🍂 Book your spot on our giant, inflatable obstacle course, Splash Island! Slip and slide your way down its slopes, and tiptoe across balance beams – it’s the perfect aquatic challenge for adults and kids alike! 📅 Dates: Tuesday 7 April – Friday 17 April. 🕒 Time: Weekdays: 11:00am – 3:00pm (last session 2:30pm) 🤩 Cost: $6.50 per person (for Splash Island, plus pool entry) 🎟️ Bookings: Required for Splash Island—reserve your spot through PARC’s Customer Portal. Visit our website to learn more about pricing and booking information.

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