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PARC Customer Satisfaction Survey Results

SURVEY COMPLETED OCTOBER 2023

Thank you to all our members and guests who completed our Customer Satisfaction Survey. Your feedback is essential in helping us to continue to deliver exceptional experiences, programs and services here at PARC.

We have reviewed your feedback, and below is an infographic summary of the results. 

Pleasingly, we saw increases across the overall likelihood to recommend PARC, and the likelihood to continue your PARC membership. We also loved seeing that when you think of PARC, “FUN” continues to be number one word that comes to mind, across all membership and casual visitor categories. 

Areas for focus identified included facility maintenance, cleanliness and PARC Swim administration. You can learn more about what we are doing to improve in these areas in the results infographic.

As always, if you have something you want to share with us, please do so by visiting www.parc.peninsulaleisure.com.au/feedback anytime. 

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Our partners at Davenport Physiotherapy are gearing up for the winter footy season! 🏉❄️

They have recently shared this amazing story of one of their clients, Cooper, who’s set to return to footy after more than a year on the sidelines following ACL surgery. What a huge achievement! 👏

If you are recovering from an injury, and would like to see how they can support you on your journey, you can visit their website to find out more, or to book an appointment.

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Our partners at Davenport Physiotherapy are gearing up for the winter footy season! 🏉❄️ They have recently shared this amazing story of one of their clients, Cooper, who’s set to return to footy after more than a year on the sidelines following ACL surgery. What a huge achievement! 👏 If you are recovering from an injury, and would like to see how they can support you on your journey, you can visit their website to find out more, or to book an appointment.

ANZAC Day is an important day for our nation as we pause and reflect on the service men and women who have fought to protect our country. 🇦🇺🇳🇿🌹

PARC will be open with reduced hours on Saturday 25 April, with the Centre opening at 1pm.

Centre Hours: 1pm – 7pm
Waterslides: 1pm – 6pm
Cafe: 1:30pm – 5:30pm
PARC Swim: No Classes
Group Exercise Classes: No classes. Book a virtual or on demand class via the Customer Portal or Peninsula Leisure Xplor app.

#PARCFrankston #ANZACDay2026 #Lestweforget #CentreUpdate

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ANZAC Day is an important day for our nation as we pause and reflect on the service men and women who have fought to protect our country. 🇦🇺🇳🇿🌹 PARC will be open with reduced hours on Saturday 25 April, with the Centre opening at 1pm. Centre Hours: 1pm – 7pm Waterslides: 1pm - 6pm Cafe: 1:30pm - 5:30pm PARC Swim: No Classes Group Exercise Classes: No classes. Book a virtual or on demand class via the Customer Portal or Peninsula Leisure Xplor app. #PARCFrankston #ANZACDay2026 #Lestweforget #CentreUpdate

It`s the last day of Splash Island! 😱

Don’t end the school holidays with FOMO – book into one our final Splash Island sessions today!

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It's the last day of Splash Island! 😱 Don’t end the school holidays with FOMO - book into one our final Splash Island sessions today!

Are you coming to @frankston_skatepark`s 20th Anniversary this Saturday? 🎂🛹

Expect live music from Fresh Frankston, skate and BMX action, community games, giveaways and yes… cake (because you don’t turn 20 every day). We’re also bringing the memories to life with a community photo wall, packed with moments from the past 20 years. You might just spot yourself – or someone you know.

🎉 When: Saturday 18 April 2026, 12pm – 4pm
🛴 Where: Frankston Skate Park
🎈 Cost: Free. The event is open to everyone, with no bookings required.

Whether you’ve grown up at the park or are just keen to soak up the atmosphere, bring your board, scooter or bike and be part of the celebration.

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Are you coming to @frankston_skatepark's 20th Anniversary this Saturday? 🎂🛹 Expect live music from Fresh Frankston, skate and BMX action, community games, giveaways and yes… cake (because you don’t turn 20 every day). We’re also bringing the memories to life with a community photo wall, packed with moments from the past 20 years. You might just spot yourself - or someone you know. 🎉 When: Saturday 18 April 2026, 12pm – 4pm 🛴 Where: Frankston Skate Park 🎈 Cost: Free. The event is open to everyone, with no bookings required. Whether you’ve grown up at the park or are just keen to soak up the atmosphere, bring your board, scooter or bike and be part of the celebration.

2 Minutes. Big impact. Have your say on PARC Swim.

We’ve been working hard to improve the PARC Swim experience – and now we’d love to know how we’re going. To help us track our progress, we’re launching a short PARC Swim Pulse Survey.

The details:
🕐 Takes just 2–3 minutes
📆 Open until 26 April
💬 Responses are confidential
🎁 Go in the draw to win 1 of 3 x $100 Rebel Sport vouchers.

Complete the PARC Swim Pulse Survey via the link in our bio.

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2 Minutes. Big impact. Have your say on PARC Swim. We’ve been working hard to improve the PARC Swim experience - and now we’d love to know how we’re going. To help us track our progress, we’re launching a short PARC Swim Pulse Survey. The details: 🕐 Takes just 2–3 minutes 📆 Open until 26 April 💬 Responses are confidential 🎁 Go in the draw to win 1 of 3 x $100 Rebel Sport vouchers. Complete the PARC Swim Pulse Survey via the link in our bio.

It`s the last week of school holidays! 🍂

Make sure you come and visit us before they end! Book a session on Splash Island for a day of family fun, check out our raft waterslides, aquatic playground and more!

We can`t wait to see you at PARC! 🤩

#splashisland #PARC #PARCFrankston #melbourneschoolholidays #frankston #schoolholidays

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It's the last week of school holidays! 🍂 Make sure you come and visit us before they end! Book a session on Splash Island for a day of family fun, check out our raft waterslides, aquatic playground and more! We can't wait to see you at PARC! 🤩 #splashisland #PARC #PARCFrankston #melbourneschoolholidays #frankston #schoolholidays

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