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PARC Customer Satisfaction Survey Results

SURVEY COMPLETED OCTOBER 2023

Thank you to all our members and guests who completed our Customer Satisfaction Survey. Your feedback is essential in helping us to continue to deliver exceptional experiences, programs and services here at PARC.

We have reviewed your feedback, and below is an infographic summary of the results. 

Pleasingly, we saw increases across the overall likelihood to recommend PARC, and the likelihood to continue your PARC membership. We also loved seeing that when you think of PARC, “FUN” continues to be number one word that comes to mind, across all membership and casual visitor categories. 

Areas for focus identified included facility maintenance, cleanliness and PARC Swim administration. You can learn more about what we are doing to improve in these areas in the results infographic.

As always, if you have something you want to share with us, please do so by visiting www.parc.peninsulaleisure.com.au/feedback anytime. 

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☀️ Summer school holiday fun at PARC! ☀️

For the first time ever, we are extending our school holiday program to run over weekends!

We’ve planned the best pool party on the Peninsula these summer holidays, with hours of activities and entertainment kids of all ages will enjoy, and it will run DAILY!

🤩 Our inflatable obstacle course, Splash Island (bookings essential)
☀️ Rafter waterslides
💦 Aquatic Playground
😎 Scavenger hunt
🎈 Balloon entertainment and face paintin
🙌 Prizes and giveaways

Our school holiday program will run from Monday 6 January – Sunday 26 January. Visit our website to learn more about pricing and booking information, link in bio.

#PARCfrankston #schoolholidays #summerholidays #summerschoolholidays #swimmingpool #schoolholidayactivities

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☀️ Summer school holiday fun at PARC! ☀️ For the first time ever, we are extending our school holiday program to run over weekends! We’ve planned the best pool party on the Peninsula these summer holidays, with hours of activities and entertainment kids of all ages will enjoy, and it will run DAILY! 🤩 Our inflatable obstacle course, Splash Island (bookings essential) ☀️ Rafter waterslides 💦 Aquatic Playground 😎 Scavenger hunt 🎈 Balloon entertainment and face paintin 🙌 Prizes and giveaways Our school holiday program will run from Monday 6 January – Sunday 26 January. Visit our website to learn more about pricing and booking information, link in bio. #PARCfrankston #schoolholidays #summerholidays #summerschoolholidays #swimmingpool #schoolholidayactivities

Warm Water Pool and Spa works 🛠️

We`re upgrading the Warm Water and Spa Jet pumps to enhance performance and reliability.

The works are scheduled for tomorrow, Thursday 19 December, with the replacement of each pump completed one at a time do minimise disruption to our members and guests.

The Warm Water Pool and Spa will be remain open, but please be aware that there will be limited space as the works are carried out.

We thank you for your understanding.

#PARCfrankston

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Warm Water Pool and Spa works 🛠️ We're upgrading the Warm Water and Spa Jet pumps to enhance performance and reliability. The works are scheduled for tomorrow, Thursday 19 December, with the replacement of each pump completed one at a time do minimise disruption to our members and guests. The Warm Water Pool and Spa will be remain open, but please be aware that there will be limited space as the works are carried out. We thank you for your understanding. #PARCfrankston

Last week of term for our PARC Swim students!

Did you know that included in our PARC Swim membership, students have unlimited access over the school holidays during the zero-debit period?

Keep up play and practise over the holidays with:
Unlimited access to PARC 🛝
Unlimited access to PINES ☀️
Unlimited enjoyment 😎

A friendly reminder, PARC Swim members enjoy a zero-debit period from Monday 23 December 2025 to Sunday 19 January 2025.

Utilise your PARC swim membership to keep cool this summer!

#parcfrankston #swimlessons #swimminglessons #watersafety #waterskills #swimclass #swimclasses #frankston

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Last week of term for our PARC Swim students! Did you know that included in our PARC Swim membership, students have unlimited access over the school holidays during the zero-debit period? Keep up play and practise over the holidays with: Unlimited access to PARC 🛝 Unlimited access to PINES ☀️ Unlimited enjoyment 😎 A friendly reminder, PARC Swim members enjoy a zero-debit period from Monday 23 December 2025 to Sunday 19 January 2025. Utilise your PARC swim membership to keep cool this summer! #parcfrankston #swimlessons #swimminglessons #watersafety #waterskills #swimclass #swimclasses #frankston

Fully funded family swim program 🏊

We will be hosting two fully subsidised swim programs over January, including a session for the whole family to participate in together. You will have fun while learning how to be safe in and around the water. Learn basic swimming survival techniques, practise water safety and participate in a variety of rescue scenarios for various inland and open water environments.

Join us for our first session on Friday 17 January at PINES outdoor pool

To participate, simply complete an Expressions of Interest on our website, link in bio.

#PARCfrankston #swimprograms #swimprogram #swimmingprogram #watersafetylessons #watersafetyskills

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Fully funded family swim program 🏊 We will be hosting two fully subsidised swim programs over January, including a session for the whole family to participate in together. You will have fun while learning how to be safe in and around the water. Learn basic swimming survival techniques, practise water safety and participate in a variety of rescue scenarios for various inland and open water environments. Join us for our first session on Friday 17 January at PINES outdoor pool To participate, simply complete an Expressions of Interest on our website, link in bio. #PARCfrankston #swimprograms #swimprogram #swimmingprogram #watersafetylessons #watersafetyskills

PARC Christmas and new year operating hours 🎄

The holidays are quickly approaching, which means a change in operation hours over the Christmas and new year period.

To see a complete list of Centre and service hours over the holiday break, please visit our website – link in bio.

#PARCfrankston #christmashours #holidayhours #ChristmasAndNewYear

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PARC Christmas and new year operating hours 🎄 The holidays are quickly approaching, which means a change in operation hours over the Christmas and new year period. To see a complete list of Centre and service hours over the holiday break, please visit our website - link in bio. #PARCfrankston #christmashours #holidayhours #ChristmasAndNewYear

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Peninsula Leisure acknowledges and pays respect to the Bunurong People, the Traditional Custodians of these lands, skies and waters, where we unite to support healthy, happy lifestyles.

Endorsed by Frankston City Council

© 2024 Peninsula Leisure Pty Ltd. All Rights Reserved | Website Design by Oraco

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