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PARC Customer Satisfaction Survey Results

Centre updates PARC Surveys

November 29, 2023

SURVEY COMPLETED OCTOBER 2023

Thank you to all our members and guests who completed our Customer Satisfaction Survey. Your feedback is essential in helping us to continue to deliver exceptional experiences, programs and services here at PARC.

We have reviewed your feedback, and below is an infographic summary of the results.

Pleasingly, we saw increases across the overall likelihood to recommend PARC, and the likelihood to continue your PARC membership. We also loved seeing that when you think of PARC, “FUN” continues to be number one word that comes to mind, across all membership and casual visitor categories.

Areas for focus identified included facility maintenance, cleanliness and PARC Swim administration. You can learn more about what we are doing to improve in these areas in the results infographic.

As always, if you have something you want to share with us, please do so by visiting www.parc.peninsulaleisure.com.au/feedback anytime.

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Did you know Dry Needling/Accupuncture is available from the Compass Allied Health team, located in our Allied Health Suites

Dry needling is a technique where a very fine needle is gently inserted into tight or painful muscles to release “knots” (trigger points). These tight spots can cause pain, stiffness, and reduced movement.

The goal? It help muscles relax, move better, and feel less painful.

Who can benefit?
• Athletes & active people
• Anyone with tight or stiff muscles
• Desk-related neck or back pain
• Headaches, sciatica, jaw pain (TMJ), or joint issues

Curious if dry needling is right for you? Get in touch with Compass Allied Health to book an initial consult with Jack (Giac).

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Did you know Dry Needling/Accupuncture is available from the Compass Allied Health team, located in our Allied Health Suites

Dry needling is a technique where a very fine needle is gently inserted into tight or painful muscles to release “knots” (trigger points). These tight spots can cause pain, stiffness, and reduced movement.

The goal? It help muscles relax, move better, and feel less painful.

Who can benefit?
• Athletes & active people
• Anyone with tight or stiff muscles
• Desk-related neck or back pain
• Headaches, sciatica, jaw pain (TMJ), or joint issues

Curious if dry needling is right for you? Get in touch with Compass Allied Health to book an initial consult with Jack (Giac).

What better way to start the day, than with PARC Fit Outdoor? 🌅

Have a look at the beautiful sunrise one of our fabulous trainers, Alanah, captured at yesterday`s PARC Fit Outdoor Session 🤩

Sessions run every Monday and Friday mornings, from 5:45 am – 6:45 am, alternating weekly between Frankston pier and Beauty Park.

Registrations are still open! This year we are offering flexible registrations, so you can reserve your spot week by week, or book all sessions in advance – it`s up to you!

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What better way to start the day, than with PARC Fit Outdoor? 🌅

Have a look at the beautiful sunrise one of our fabulous trainers, Alanah, captured at yesterday's PARC Fit Outdoor Session 🤩

Sessions run every Monday and Friday mornings, from 5:45 am - 6:45 am, alternating weekly between Frankston pier and Beauty Park.

Registrations are still open! This year we are offering flexible registrations, so you can reserve your spot week by week, or book all sessions in advance – it's up to you!

⭐️ Swimming for a cause: Meet Clinton Hosie ⭐️

This February, PARC Aquatic Access member Clinton Hosie is taking on a new challenge – swimming 14km to raise funds for the Starlight Children’s Foundation as part of their Super Swim.

Every minute of every day, a child in Australia is admitted to hospital. Clinton is diving in to help bring joy, laughter, and comfort to sick kids when they need it most.

We love seeing you at PARC putting in the laps, Clinton – your dedication in and out of the pool is inspiring.

Good luck, have fun, and thank you for swimming for such an important cause!

Learn more about the Starlight Super Swim: https://superswim.org.au/

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⭐️ Swimming for a cause: Meet Clinton Hosie ⭐️

This February, PARC Aquatic Access member Clinton Hosie is taking on a new challenge - swimming 14km to raise funds for the Starlight Children’s Foundation as part of their Super Swim.

Every minute of every day, a child in Australia is admitted to hospital. Clinton is diving in to help bring joy, laughter, and comfort to sick kids when they need it most.

We love seeing you at PARC putting in the laps, Clinton - your dedication in and out of the pool is inspiring.

Good luck, have fun, and thank you for swimming for such an important cause!

Learn more about the Starlight Super Swim: https://superswim.org.au/

Still buzzing from the Waterfront Festival! 🎡

What an absolutely incredible event! A massive congratulations to our Frankston Skatepark team for pulling off such an massive activation. It was fantastic to see so many local riders on the half pipe, and seeing our community rally around them and enjoying the mini skate lessons!

Rotary Peninsula 2.0`s annual Duck Derby was full of fun and chaos! It was so much fun cheering on our very own duck, Percy and Hydro, to the finish line.

Thank you so much @waterfrontfest for having us! We can’t wait for next year!

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Still buzzing from the Waterfront Festival! 🎡

What an absolutely incredible event! A massive congratulations to our Frankston Skatepark team for pulling off such an massive activation. It was fantastic to see so many local riders on the half pipe, and seeing our community rally around them and enjoying the mini skate lessons!

Rotary Peninsula 2.0's annual Duck Derby was full of fun and chaos! It was so much fun cheering on our very own duck, Percy and Hydro, to the finish line.

Thank you so much @waterfrontfest for having us! We can’t wait for next year!

Help us celebrate 10 years of MY Fun Run Mount Eliza! 🎉🏃

This year marks a decade of the MY Fun Run Mount Eliza – and what a wonderful 10 years of incredible community spirit it has been! Join the thousands of locals supporting the Snowdome Foundation, in raising funds for life-saving Myeloma research.

When: Sunday 15 March

Start Time: 8:30am

Location: Mount Eliza Regional Park

Registration: Visit the My Mount Eliza website to register.

PARC members can enjoy a 5% discount on their registration using our discount code

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Help us celebrate 10 years of MY Fun Run Mount Eliza! 🎉🏃

This year marks a decade of the MY Fun Run Mount Eliza – and what a wonderful 10 years of incredible community spirit it has been! Join the thousands of locals supporting the Snowdome Foundation, in raising funds for life-saving Myeloma research.

When: Sunday 15 March

Start Time: 8:30am

Location: Mount Eliza Regional Park

Registration: Visit the My Mount Eliza website to register.

PARC members can enjoy a 5% discount on their registration using our discount code

It was a full house at our new LES MILLS Strength Development class! 💪

Thank you to everyone who came along! We absolutely had a blast, and it was so exciting to have such a great turn out for the first class. LES MILLS Strength Development is a progressive 12-week strength training program designed to build muscle, improve lifting technique, and increase confidence.

This is one of our brand new class formats that we have added to our 2026 group exercise timetable. You can book in via the Customer Portal, or the Xplor App.

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