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PARC Customer Satisfaction Survey Results

SURVEY COMPLETED OCTOBER 2023

Thank you to all our members and guests who completed our Customer Satisfaction Survey. Your feedback is essential in helping us to continue to deliver exceptional experiences, programs and services here at PARC.

We have reviewed your feedback, and below is an infographic summary of the results. 

Pleasingly, we saw increases across the overall likelihood to recommend PARC, and the likelihood to continue your PARC membership. We also loved seeing that when you think of PARC, “FUN” continues to be number one word that comes to mind, across all membership and casual visitor categories. 

Areas for focus identified included facility maintenance, cleanliness and PARC Swim administration. You can learn more about what we are doing to improve in these areas in the results infographic.

As always, if you have something you want to share with us, please do so by visiting www.parc.peninsulaleisure.com.au/feedback anytime. 

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Today is National Personal Trainer Day! 🏋️

At PARC we have an incredible team of Personal Trainers, ready to help you achieve your goals in 2026.

Come on down, and speak with one of our fabulous trainers about achieving your goals today!

#nationalpersonaltrainerday #personaltraining #PARCFrankston

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Today is National Personal Trainer Day! 🏋️ At PARC we have an incredible team of Personal Trainers, ready to help you achieve your goals in 2026. Come on down, and speak with one of our fabulous trainers about achieving your goals today! #nationalpersonaltrainerday #personaltraining #PARCFrankston

Bookings are now open for Splash Island! 🏝️

Slip and slide your way into adventure. Book your spot through our Customer Portal today!

📅 Dates: Monday 5 January – Friday 23 January
🕒 Time: Weekdays 11am – 3pm
🤩 Cost: $6.50 per person (for Splash Island, plus pool entry)

#PARCFrankston #SplashIsland #SchoolHolidays #Frankston #Melbourne

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Bookings are now open for Splash Island! 🏝️ Slip and slide your way into adventure. Book your spot through our Customer Portal today! 📅 Dates: Monday 5 January – Friday 23 January 🕒 Time: Weekdays 11am – 3pm 🤩 Cost: $6.50 per person (for Splash Island, plus pool entry) #PARCFrankston #SplashIsland #SchoolHolidays #Frankston #Melbourne

🥳 Happy New Year!! 🥳

To our fabulous PARC community, we want to wish you all a Happy New Year! Together, let’s make 2026 our best yet! We can`t wait to support you with your health, fitness and wellness goals this year.

Friendly reminder, we are open today from 7am-7pm.

Visit our website via the link in our bio to see our full list of operation hours over the new year period.

#PARCFrankston #happynewyear #schoolholidays #celebrate #frankston

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🥳 Happy New Year!! 🥳 To our fabulous PARC community, we want to wish you all a Happy New Year! Together, let’s make 2026 our best yet! We can't wait to support you with your health, fitness and wellness goals this year. Friendly reminder, we are open today from 7am-7pm. Visit our website via the link in our bio to see our full list of operation hours over the new year period. #PARCFrankston #happynewyear #schoolholidays #celebrate #frankston

It`s that time of year that we don`t know what day it is! 🤪

You can still keep up with movement even if you`re away from PARC! Check out PARC Plus with the TechnoGym App.

Head to the link in our bio.

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It's that time of year that we don't know what day it is! 🤪 You can still keep up with movement even if you're away from PARC! Check out PARC Plus with the TechnoGym App. Head to the link in our bio.

It’s been a big year behind the scenes at PARC 👏

Working alongside Frankston City Council, our Asset & Facilities team delivered major upgrades across the Centre — all focused on creating the best possible experience for our members and community. While much of this work happens quietly, its impact is felt every day.

That commitment was recognised in June, when PARC was named Facility of the Year (Large) at the Aquatics & Recreation Victoria Excellence Awards 🏆

📊 The numbers behind the work:
• 1,238 planned and reactive maintenance and upgrade projects
• 2,145 contractors supported on site

🚧 Tiling Upgrade Project
💧 New Boiler Installation
🛝 Water Slide & Tower Refurbishment Project
🏗️ Upgrades to heating and cooling through the Centre (HVAC Project)
🛟 Instillation of Lynxight
🧘‍♀️ Reformer Pilates Studio

From the whole team at PARC, we would like to extend a massive thank you to you, our fantastic members and patrons, for your ongoing patience and support throughout these upgrades. We hope that you enjoy the improvements made and look forward to another year together at PARC!

Read the full update on our website.

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It’s been a big year behind the scenes at PARC 👏 Working alongside Frankston City Council, our Asset & Facilities team delivered major upgrades across the Centre — all focused on creating the best possible experience for our members and community. While much of this work happens quietly, its impact is felt every day. That commitment was recognised in June, when PARC was named Facility of the Year (Large) at the Aquatics & Recreation Victoria Excellence Awards 🏆 📊 The numbers behind the work: • 1,238 planned and reactive maintenance and upgrade projects • 2,145 contractors supported on site 🚧 Tiling Upgrade Project 💧 New Boiler Installation 🛝 Water Slide & Tower Refurbishment Project 🏗️ Upgrades to heating and cooling through the Centre (HVAC Project) 🛟 Instillation of Lynxight 🧘‍♀️ Reformer Pilates Studio From the whole team at PARC, we would like to extend a massive thank you to you, our fantastic members and patrons, for your ongoing patience and support throughout these upgrades. We hope that you enjoy the improvements made and look forward to another year together at PARC! Read the full update on our website.

Bring in the new year with PARC! 🎉
What better way to start the year than at PARC! A friendly reminder that we will be closing early on Wednesday 31 December at 6pm and will reopen on Thursday 1 January with public holiday hours.

New Years Eve Wednesday 31 December: 5am – 6pm
New Year’s Day Thursday 1 January: 7am – 7pm

#PARCFrankston #HNY #NYE #Frankston

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Bring in the new year with PARC! 🎉 What better way to start the year than at PARC! A friendly reminder that we will be closing early on Wednesday 31 December at 6pm and will reopen on Thursday 1 January with public holiday hours. New Years Eve Wednesday 31 December: 5am – 6pm New Year’s Day Thursday 1 January: 7am – 7pm #PARCFrankston #HNY #NYE #Frankston

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