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PARC Customer Satisfaction Survey Results

SURVEY COMPLETED OCTOBER 2023

Thank you to all our members and guests who completed our Customer Satisfaction Survey. Your feedback is essential in helping us to continue to deliver exceptional experiences, programs and services here at PARC.

We have reviewed your feedback, and below is an infographic summary of the results. 

Pleasingly, we saw increases across the overall likelihood to recommend PARC, and the likelihood to continue your PARC membership. We also loved seeing that when you think of PARC, “FUN” continues to be number one word that comes to mind, across all membership and casual visitor categories. 

Areas for focus identified included facility maintenance, cleanliness and PARC Swim administration. You can learn more about what we are doing to improve in these areas in the results infographic.

As always, if you have something you want to share with us, please do so by visiting www.parc.peninsulaleisure.com.au/feedback anytime. 

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School's out for the term! 🪼 

Bookings for our inflatable obstacle course, Splash Island, are now open! If you’re looking for an easy day of fun for the whole family, we’ve got you sorted! 

🐠 Sessions will run on weekdays of the school holidays from, Monday 21 September – Friday 2 October, (excluding the Grand Final public holiday). 
🦀 Bookings are essential and open 3 days prior to sessions via our Customer Portal 

Visit our website to learn more about pricing and booking information.
We spoke to one of our members James, about what being a PARC member means to him 💙

It was lovely to hear James speak about his time at PARC, and why he loves being a member here. Our wonderful community is what makes PARC so special 🩵

We know that everyone's health and wellbeing journey looks different. That's why a PARC membership gives you the freedom to create a routine that suits your goals, schedule and lifestyle. 

Whether today's focus is fitness, recovery or connection, tomorrow can be something completely different. That's the power of one membership, endless possibilities. 

Not a PARC member? Visit the link in our bio to learn more about the membership options available, or pop into Centre, and speak to a member of our friendly team.
We will be lighting up for Mito this Saturday 💚

You may notice this Saturday a few of Frankston’s iconic landmarks will be lit up green this Saturday. This is to support the global Light Up for Mito initiative, for World Mito Week. 

Landmarks worldwide are glowing green to raise awareness of Mitochondrial disease, a little-known, life-limiting genetic disorder. 

You can learn more about the condition at @mitofoundation 

#lightupformito #parcfrankston
Just over week until school holidays start! 🐙 

If you’re looking for something fun to do these school holidays, PARC has you sorted! We have lots of activities on offer, including our giant inflatable obstacle course, Splash Island! 🏝️ 

Our school holiday program will run from Monday 21 September – Friday 2 October, excluding the Grand Final public holiday. Visit our website to learn more about pricing and booking.
PARC is much more than just a pool or gym 💙

We believe that health is about more than just exercise, and our members feel the same. Our recent survey revealed that members see PARC as an essential part of their lives, supporting their physical health, mental wellbeing, social connection and long-term quality of life. 

That's why so many people choose PARC as part of their wellbeing journey. It gives you the flexibility to choose what you need, when you need it. Whether your focus is fitness, recovery, wellbeing or connection, you'll find a variety of ways to support your health in the one place.

Not a PARC member? Explore membership options available and find the routine that's right for you. Visit the link in our bio to learn more.

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