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PARC Customer Satisfaction Survey Results

SURVEY COMPLETED OCTOBER 2023

Thank you to all our members and guests who completed our Customer Satisfaction Survey. Your feedback is essential in helping us to continue to deliver exceptional experiences, programs and services here at PARC.

We have reviewed your feedback, and below is an infographic summary of the results. 

Pleasingly, we saw increases across the overall likelihood to recommend PARC, and the likelihood to continue your PARC membership. We also loved seeing that when you think of PARC, “FUN” continues to be number one word that comes to mind, across all membership and casual visitor categories. 

Areas for focus identified included facility maintenance, cleanliness and PARC Swim administration. You can learn more about what we are doing to improve in these areas in the results infographic.

As always, if you have something you want to share with us, please do so by visiting www.parc.peninsulaleisure.com.au/feedback anytime. 

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💙 Happy Valentine’s Day from the PARC Team! 💙
We wanted to take this moment to shout out someone very special in our hearts… YOU!

Our wonderful community is what makes PARC so special, so thank you to each and every one of our wonderful members.

We 💙 you!

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💙 Happy Valentine’s Day from the PARC Team! 💙 We wanted to take this moment to shout out someone very special in our hearts… YOU! Our wonderful community is what makes PARC so special, so thank you to each and every one of our wonderful members. We 💙 you!

Why does 10 seconds at Pilates feel like eternity 😅
If you want to experience that pilates burn in real time, our new, state of the art reformer studio is included as part of our Full Access Membership 👀 That means unlimited classes, and unlimited fun!

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Why does 10 seconds at Pilates feel like eternity 😅 If you want to experience that pilates burn in real time, our new, state of the art reformer studio is included as part of our Full Access Membership 👀 That means unlimited classes, and unlimited fun!

New Year, New Timetable! 🧘‍♀️

The group exercise timetable is returning bigger and better in 2026! We’ve taken your feedback and made a number of changes to better support you in being active.

– More of your favourite classes added
– New formats to check out!
– Increased class capacity

The full timetable is now live, and you can view it via the Customer Portal or Peninsula Leisure Xplor app.

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New Year, New Timetable! 🧘‍♀️ The group exercise timetable is returning bigger and better in 2026! We’ve taken your feedback and made a number of changes to better support you in being active. - More of your favourite classes added - New formats to check out! - Increased class capacity The full timetable is now live, and you can view it via the Customer Portal or Peninsula Leisure Xplor app.

PARC is on a podcast! 🎙️

We are excited to share that late last year, PARC was featured on 3MP’s Peninsula Picks Podcast, shining a spotlight on our vibrant community hub right here in Frankston!

This episode is a behind-the-scenes look at what makes PARC so much more than just a recreation centre, and you`ll get to hear rom some of our passionate team members, who share what it’s like to be part of PARC, and why community truly sits at the heart of everything we do 💙

Listen to the episode via the link in our bio.

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PARC is on a podcast! 🎙️ We are excited to share that late last year, PARC was featured on 3MP’s Peninsula Picks Podcast, shining a spotlight on our vibrant community hub right here in Frankston! This episode is a behind-the-scenes look at what makes PARC so much more than just a recreation centre, and you'll get to hear rom some of our passionate team members, who share what it’s like to be part of PARC, and why community truly sits at the heart of everything we do 💙 Listen to the episode via the link in our bio.

Bright bathers = safer swimmers 🌈🩳

Our PARC Swim team demonstrate that when it comes to swimwear for little ones, the right colour can matter!

🟡 Bright colours like neon orange, pink, yellow or lime green can be easier to spot.
🔵 While some dark or pale colours and may disappear in busy pools or in open water.

As we enter the height of Summer, and more of us in and around water, help your children stand out for all the right reasons!

Go bright, go bold, and stay safer around water!

#PARCFrankston #WaterSafety #BrightIsBest #swim #watersafety #Saferswimmmer

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Bright bathers = safer swimmers 🌈🩳 Our PARC Swim team demonstrate that when it comes to swimwear for little ones, the right colour can matter! 🟡 Bright colours like neon orange, pink, yellow or lime green can be easier to spot. 🔵 While some dark or pale colours and may disappear in busy pools or in open water. As we enter the height of Summer, and more of us in and around water, help your children stand out for all the right reasons! Go bright, go bold, and stay safer around water! #PARCFrankston #WaterSafety #BrightIsBest #swim #watersafety #Saferswimmmer

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