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PINES Customer Satisfaction Survey 2025

Little girl playing in PINES toddler pool playing with a 'I heart PINES' beach ball

Have you been to PINES outdoor pool this summer season? We want to hear from you!  

You are invited to participate in our PINES Customer Satisfaction Survey. This survey should take between 4 and 6 minutes to complete and is available until Sunday 16 March 2025.  

Confidentiality
This survey is being conducted by Swinburne University, and all responses will be treated in strictest confidence. 

Prize draw
As an incentive, all completed surveys go into the draw to WIN a $100 Rebel Sport Voucher! To be in the draw to win, you will need to provide preferred contact details at the end of the survey and the winner will be notified by email. 

Thank you for taking the time to provide your open and honest feedback. By participating you’re helping us to better improve our services and facilities.

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PARC’s Annual Christmas Giving Tree is back 🎄❤️

We’re proud to once again partner with Community Support Frankston to help families in need this Christmas. Over the years, our community’s generosity has been amazing – and this year, it’s needed more than ever!

How you can help:
🎁 Donate: Gifts and non-perishable items. Brand new toys and festive foods!
📍 Where: Donation box near PARC reception
📆 When: Donations cut off on Friday 12 December to allow time to distribute.

Let’s spread joy and make this Christmas brighter for everyone in our local community!

#PARCFrankston #ChristmasGivingTree #Christmasgiftdonations #christmasappeal

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PARC’s Annual Christmas Giving Tree is back 🎄❤️ We’re proud to once again partner with Community Support Frankston to help families in need this Christmas. Over the years, our community’s generosity has been amazing - and this year, it’s needed more than ever! How you can help: 🎁 Donate: Gifts and non-perishable items. Brand new toys and festive foods! 📍 Where: Donation box near PARC reception 📆 When: Donations cut off on Friday 12 December to allow time to distribute. Let’s spread joy and make this Christmas brighter for everyone in our local community! #PARCFrankston #ChristmasGivingTree #Christmasgiftdonations #christmasappeal

New! Instantly suspend your membership online via the Customer Portal

We’ve made managing your membership easier! From today, Tuesday 11 November, Full Access, Aquatic Access, and Active Life members can now suspend your memberships instantly through your Customer Portal – no forms, no waiting!

☑️ Instantly suspend your membership online
☑️ Manage your own suspension dates
☑️ Start your suspension immediately – no three-day wait

Want to learn how it works? We’ve put together a blog with step-by-step instructions and FAQs to guide you through. Read the full guide here: https://parc.peninsulaleisure.com.au/news/introducing-self-serve-suspensions/

We’re excited to bring you this new feature and hope it makes managing your membership even easier

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New! Instantly suspend your membership online via the Customer Portal We’ve made managing your membership easier! From today, Tuesday 11 November, Full Access, Aquatic Access, and Active Life members can now suspend your memberships instantly through your Customer Portal - no forms, no waiting! ☑️ Instantly suspend your membership online ☑️ Manage your own suspension dates ☑️ Start your suspension immediately – no three-day wait Want to learn how it works? We’ve put together a blog with step-by-step instructions and FAQs to guide you through. Read the full guide here: https://parc.peninsulaleisure.com.au/news/introducing-self-serve-suspensions/ We’re excited to bring you this new feature and hope it makes managing your membership even easier

VICSWIM Summer intensives are back for 2026 🏊

Give your kids a fun, intensive swim program this January at PARC or Pines! Perfect for ages 4–12, these lessons focus on swimming skills and water safety.

🟢 PINES
Week 1: 1: 5–9 January, 8.00am – 3.00pm
Week 2: 12 – 16 January, 8.30am – 1.00pm

🔵 PARC
Week 3: 19–23 January, 8:30am–1pm

Cost: $43 per week (5 lessons included)
Bookings open from 10am this Wednesday 12 November. These spots won’t last!

Visit VICSWIM`s website to secure your child`s spot – www.vicswim.com.au

#PARCfrankston #vicswim #swimminglessons #watersafetyskills #watersafety

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VICSWIM Summer intensives are back for 2026 🏊 Give your kids a fun, intensive swim program this January at PARC or Pines! Perfect for ages 4–12, these lessons focus on swimming skills and water safety. 🟢 PINES Week 1: 1: 5–9 January, 8.00am - 3.00pm Week 2: 12 - 16 January, 8.30am - 1.00pm 🔵 PARC Week 3: 19–23 January, 8:30am–1pm Cost: $43 per week (5 lessons included) Bookings open from 10am this Wednesday 12 November. These spots won’t last! Visit VICSWIM's website to secure your child's spot - www.vicswim.com.au #PARCfrankston #vicswim #swimminglessons #watersafetyskills #watersafety

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