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Pines Customer Satisfaction Survey Results

Thank you to our visitors and members who completed our recent Customer Satisfaction Survey. The feedback we received is so valuable in helping us to continue to deliver exceptional service and facilities.
 
Pleasingly, we saw our highest ever overall satisfaction score with 8.43/10.
We also saw increases in the likelihood to recommend and likelihood to visit Pines again next season.
 
The survey identified areas where we had improved from last season, including our kiosk service and offering, facility cleanliness and maintenance, as well as facility access and lap lane availability.
 
There were some areas of focus highlighted, including additional programming and events and secure places to store valuables.
 
We have summarised the key themes of the survey results into an infographic which you can view here PF_APR_Pines CSS 2025_Infographic
 
Thank you again to those that completed the survey, and if you want to share any feedback with us, please do so by visiting www.parc.peninsulaleisure.com.au/feedback anytime.

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Supporting Our Community: Free Period Products available at PARC 

We’re excited to be part of the Victorian Government’s Free Pads and Tampons in Public Places Program, and have two new smart sanitary dispenser's product installed in our change rooms. 

How the dispensers work:

🧡 Products are dispensed free of charge 
🧡 Simply follow the instructions displayed on the front of the machine 
🧡 A short delay between dispenses helps ensure fair access and reduces wastage 

We’re proud to be participating in this program and helping support our community. By providing free access to essential products, we’re ensuring our members and guests can focus on their health and wellbeing without added barriers. 

For more information, you can read our blog about our new dispensers via our website.
It’s the last week of our 30-20-2 Movement Challenge! 

It’s been so amazing to see so many members of our PARC Fam take on the challenge over the last four weeks! If you completed the AMRAP in Week 1, make sure to do it again this week and record your results to get an extra entry into the prize draw. 

Keep moving, and good luck 🥳
Introducing our new 30-20-2 digital hub! 

We are excited to share our digital hub and help you to build more movement into your daily life. Filled with practical tools, our digital hub supports you to understand our weekly activity formula of 30‑20‑2. 

We are making activity more fun, social, accessible and enjoyable, no matter your age, ability or starting point. 

To support you in moving more, we have put together helpful tools: 

✅ Resources to help explain the basics 
✅ Tips to help you increase your movement 
✅ Workouts you can do anywhere 
✅ Listing of local organisations and places you can get active and connect with others 

You don’t need to overhaul your life. Every bit counts. Being healthier physically and mentally is simple with 30-20-2. 

Check out our hub via the link in our bio.
On the home stretch! 🥳

It's the last week of our 30-20-2 Movement Challenge. Make sure you get your final stamps, and for an extra entry in the draw, complete the AMRAP Challenge and record your results with a member of our Gym team 🤩

Good luck!
Get your stamps! ✅

The weather this weekend is looking like a little gloomy, so come on down to PARC to warm up, get in your 30-20-2 and collect your stamps!

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