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Pines Customer Satisfaction Survey Results

Thank you to our visitors and members who completed our recent Customer Satisfaction Survey. The feedback we received is so valuable in helping us to continue to deliver exceptional service and facilities.
 
Pleasingly, we saw our highest ever overall satisfaction score with 8.43/10.
We also saw increases in the likelihood to recommend and likelihood to visit Pines again next season.
 
The survey identified areas where we had improved from last season, including our kiosk service and offering, facility cleanliness and maintenance, as well as facility access and lap lane availability.
 
There were some areas of focus highlighted, including additional programming and events and secure places to store valuables.
 
We have summarised the key themes of the survey results into an infographic which you can view here – PF_APR_Pines CSS 2025_Infographic
 
Thank you again to those that completed the survey, and if you want to share any feedback with us, please do so by visiting www.parc.peninsulaleisure.com.au/feedback anytime.

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The month of October is Walktober! 🚶‍♀️

This is a great opportunity to build more movement into your day, especially coming out of the winter months, and work towards your 30-20-2! Here are five tips from our Health and Fitness Team, on how you can get more steps in this Walktober: 

🛗 Take the stairs - Skip the lift when you can. 
🚗 Park further away - Add a few hundred steps before you've even started your day. 
📞 Walk while you talk - Take phone calls or catch-ups on the move. 
🌯 Do a lap at lunchtime - Even 10 minutes counts. 
🖥️ Step on the spot - Take a minute, and get some steps in at your desk

As always, if you need any help or guidance in getting your 30-20-2, please don’t hesitate to speak with one of our friendly staff members, or visit our Digital Hub for some inspiration.
Last days of our Cafe Special! ☕️

Make sure you pop into the Cafe and grab a scone with cream and jam, and small coffee for $10, before it ends!
Senior's Festival Cafe Special! ☕️

This week only, we're running a special in the cafe to celebrate Senior's Festival! Come down to Centre and enjoy a scone with jam and cream, and small coffee for $10. 

It's the perfect morning or afternoon treat, after a swim, class or workout in the gym!
Today is World Mental Health Day, an important day in the year to remind us to slow down and check in on how we are feeling 🩵

Getting movement in your day is a great way to help support your mental wellbeing 😌

Whether it's doing a workout at home, going for a walk with a friend, or coming into Centre to get in your 30-20-2, it all contributes to supporting your mental health 🧠

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