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Pines Customer Satisfaction Survey Results

Thank you to our visitors and members who completed our recent Customer Satisfaction Survey. The feedback we received is so valuable in helping us to continue to deliver exceptional service and facilities.
 
Pleasingly, we saw our highest ever overall satisfaction score with 8.43/10.
We also saw increases in the likelihood to recommend and likelihood to visit Pines again next season.
 
The survey identified areas where we had improved from last season, including our kiosk service and offering, facility cleanliness and maintenance, as well as facility access and lap lane availability.
 
There were some areas of focus highlighted, including additional programming and events and secure places to store valuables.
 
We have summarised the key themes of the survey results into an infographic which you can view here – PF_APR_Pines CSS 2025_Infographic
 
Thank you again to those that completed the survey, and if you want to share any feedback with us, please do so by visiting www.parc.peninsulaleisure.com.au/feedback anytime.
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🇳🇿Lest We Forget – ANZAC Day 2026🇦🇺
A friendly reminder that PARC opening at 1pm today, with reduced hours.

Centre Hours: 1pm – 7pm
Waterslides: 1pm – 6pm
Cafe: 1:30pm – 5:30pm
PARC Swim: No Classes
Group Exercise Classes: No classes. Book a virtual or on demand class via the Customer Portal or Peninsula Leisure Xplor app.

Please visit our website to see a full list of our opening hours, as well as any alterations to operations over this time.

#PARCFrankston #ANZACDay2026 #lestweforget

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🇳🇿Lest We Forget - ANZAC Day 2026🇦🇺 A friendly reminder that PARC opening at 1pm today, with reduced hours. Centre Hours: 1pm – 7pm Waterslides: 1pm - 6pm Cafe: 1:30pm - 5:30pm PARC Swim: No Classes Group Exercise Classes: No classes. Book a virtual or on demand class via the Customer Portal or Peninsula Leisure Xplor app. Please visit our website to see a full list of our opening hours, as well as any alterations to operations over this time. #PARCFrankston #ANZACDay2026 #lestweforget

What an amazing time we had at Frankston Skate Park last Saturday for their 20th Anniversary 🥳🎂

Shoutout to the Frankston Skate team @frankston_skatepark and the incredible community who showed up to celebrate! It was such an fantastic event, and we had so much fun! 🤩

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What an amazing time we had at Frankston Skate Park last Saturday for their 20th Anniversary 🥳🎂 Shoutout to the Frankston Skate team @frankston_skatepark and the incredible community who showed up to celebrate! It was such an fantastic event, and we had so much fun! 🤩

Anzac Day 2026 🇦🇺🇳🇿🌹
Just a friendly reminder that PARC will be open with reduced hours on Saturday 25 April, with the Centre opening at 1pm.

Here`s what services we`ll be running this ANZAC Day Public Holiday.
🏢 Centre Hours: 1pm – 7pm
🛝 Waterslides: 1pm – 6pm
☕️ Cafe: 1:30pm – 5:30pm
🏊 PARC Swim: No Classes
🧘‍♀️ Group Exercise Classes: No classes. Book a virtual or on demand class via the Customer Portal or Peninsula Leisure Xplor app.

Please visit our website to see a full list of our opening hours, as well as any alterations to operations over this time.

#PARCFrankston #ANZACDay2026 #Lestweforget #CentreUpdate

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Anzac Day 2026 🇦🇺🇳🇿🌹 Just a friendly reminder that PARC will be open with reduced hours on Saturday 25 April, with the Centre opening at 1pm. Here's what services we'll be running this ANZAC Day Public Holiday. 🏢 Centre Hours: 1pm – 7pm 🛝 Waterslides: 1pm - 6pm ☕️ Cafe: 1:30pm - 5:30pm 🏊 PARC Swim: No Classes 🧘‍♀️ Group Exercise Classes: No classes. Book a virtual or on demand class via the Customer Portal or Peninsula Leisure Xplor app. Please visit our website to see a full list of our opening hours, as well as any alterations to operations over this time. #PARCFrankston #ANZACDay2026 #Lestweforget #CentreUpdate

As the weather cools down, we’re making a small change to our waterslide hours.

From this weekend, our raft waterslides will be open on weekends from 10.00am to 4.00pm.

All other operating hours and services will remain the same, including our Aquatic Playground hours.

To check our Centre operating hours and see what’s open before your visit, please visit our website.

We look forward to seeing you in Centre soon!

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As the weather cools down, we’re making a small change to our waterslide hours. From this weekend, our raft waterslides will be open on weekends from 10.00am to 4.00pm. All other operating hours and services will remain the same, including our Aquatic Playground hours. To check our Centre operating hours and see what’s open before your visit, please visit our website. We look forward to seeing you in Centre soon!

Have you had your say on our Impact Survey?

We want to understand how attending PARC:
💪 Impacts your physical health and mental wellbeing
💙 Helps you feel connected to community
⭐️ Adds value to you or your family’s life

Your answers will help us measure the value to our community and the real world impact of our programs and spaces – not just how often they’re used, but how they genuinely make a difference.

The survey is open until 26 April 2026 and will take around 10 minutes. Participants can go in the draw to win 1 of 3 x $100 Rebel Sport vouchers! Complete the survey via the link in our bio.

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Have you had your say on our Impact Survey? We want to understand how attending PARC: 💪 Impacts your physical health and mental wellbeing 💙 Helps you feel connected to community ⭐️ Adds value to you or your family’s life Your answers will help us measure the value to our community and the real world impact of our programs and spaces - not just how often they’re used, but how they genuinely make a difference. The survey is open until 26 April 2026 and will take around 10 minutes. Participants can go in the draw to win 1 of 3 x $100 Rebel Sport vouchers! Complete the survey via the link in our bio.

2 minute survey: Share your experience at Frankston Skate Park 🛹

Last time we asked, you told us what’s working – and the survey results were awesome. Now we want your thoughts again, to help us keep delivering the skate park experience you love.

To track how we’re doing, we’re running a short Frankston Skate Park Pulse Survey.

The details
🕐 Takes just 2–3 minutes
📆 Open until 26 April
💬 Responses are confidential
🎁 Go in the draw to win 1 of 3 x $100 Rebel Sport vouchers.

Complete the Frankston Skate Park Pulse Survey via the link in our bio.

Thanks for helping us keep Frankston Skate Park the place skaters love.

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2 minute survey: Share your experience at Frankston Skate Park 🛹 Last time we asked, you told us what’s working - and the survey results were awesome. Now we want your thoughts again, to help us keep delivering the skate park experience you love. To track how we’re doing, we’re running a short Frankston Skate Park Pulse Survey. The details 🕐 Takes just 2–3 minutes 📆 Open until 26 April 💬 Responses are confidential 🎁 Go in the draw to win 1 of 3 x $100 Rebel Sport vouchers. Complete the Frankston Skate Park Pulse Survey via the link in our bio. Thanks for helping us keep Frankston Skate Park the place skaters love.

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