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Pines Customer Satisfaction Survey Results

Thank you to our visitors and members who completed our recent Customer Satisfaction Survey. The feedback we received is so valuable in helping us to continue to deliver exceptional service and facilities.
 
Pleasingly, we saw our highest ever overall satisfaction score with 8.43/10.
We also saw increases in the likelihood to recommend and likelihood to visit Pines again next season.
 
The survey identified areas where we had improved from last season, including our kiosk service and offering, facility cleanliness and maintenance, as well as facility access and lap lane availability.
 
There were some areas of focus highlighted, including additional programming and events and secure places to store valuables.
 
We have summarised the key themes of the survey results into an infographic which you can view here – PF_APR_Pines CSS 2025_Infographic
 
Thank you again to those that completed the survey, and if you want to share any feedback with us, please do so by visiting www.parc.peninsulaleisure.com.au/feedback anytime.
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ANZAC Day is an important day for our nation as we pause and reflect on the service men and women who have fought to protect our country. 🇦🇺🇳🇿🌹

PARC will be open with reduced hours on Saturday 25 April, with the Centre opening at 1pm.

Centre Hours: 1pm – 7pm
Waterslides: 1pm – 6pm
Cafe: 1:30pm – 5:30pm
PARC Swim: No Classes
Group Exercise Classes: No classes. Book a virtual or on demand class via the Customer Portal or Peninsula Leisure Xplor app.

#PARCFrankston #ANZACDay2026 #Lestweforget #CentreUpdate

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ANZAC Day is an important day for our nation as we pause and reflect on the service men and women who have fought to protect our country. 🇦🇺🇳🇿🌹 PARC will be open with reduced hours on Saturday 25 April, with the Centre opening at 1pm. Centre Hours: 1pm – 7pm Waterslides: 1pm - 6pm Cafe: 1:30pm - 5:30pm PARC Swim: No Classes Group Exercise Classes: No classes. Book a virtual or on demand class via the Customer Portal or Peninsula Leisure Xplor app. #PARCFrankston #ANZACDay2026 #Lestweforget #CentreUpdate

It`s the last day of Splash Island! 😱

Don’t end the school holidays with FOMO – book into one our final Splash Island sessions today!

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It's the last day of Splash Island! 😱 Don’t end the school holidays with FOMO - book into one our final Splash Island sessions today!

Are you coming to @frankston_skatepark`s 20th Anniversary this Saturday? 🎂🛹

Expect live music from Fresh Frankston, skate and BMX action, community games, giveaways and yes… cake (because you don’t turn 20 every day). We’re also bringing the memories to life with a community photo wall, packed with moments from the past 20 years. You might just spot yourself – or someone you know.

🎉 When: Saturday 18 April 2026, 12pm – 4pm
🛴 Where: Frankston Skate Park
🎈 Cost: Free. The event is open to everyone, with no bookings required.

Whether you’ve grown up at the park or are just keen to soak up the atmosphere, bring your board, scooter or bike and be part of the celebration.

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Are you coming to @frankston_skatepark's 20th Anniversary this Saturday? 🎂🛹 Expect live music from Fresh Frankston, skate and BMX action, community games, giveaways and yes… cake (because you don’t turn 20 every day). We’re also bringing the memories to life with a community photo wall, packed with moments from the past 20 years. You might just spot yourself - or someone you know. 🎉 When: Saturday 18 April 2026, 12pm – 4pm 🛴 Where: Frankston Skate Park 🎈 Cost: Free. The event is open to everyone, with no bookings required. Whether you’ve grown up at the park or are just keen to soak up the atmosphere, bring your board, scooter or bike and be part of the celebration.

2 Minutes. Big impact. Have your say on PARC Swim.

We’ve been working hard to improve the PARC Swim experience – and now we’d love to know how we’re going. To help us track our progress, we’re launching a short PARC Swim Pulse Survey.

The details:
🕐 Takes just 2–3 minutes
📆 Open until 26 April
💬 Responses are confidential
🎁 Go in the draw to win 1 of 3 x $100 Rebel Sport vouchers.

Complete the PARC Swim Pulse Survey via the link in our bio.

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2 Minutes. Big impact. Have your say on PARC Swim. We’ve been working hard to improve the PARC Swim experience - and now we’d love to know how we’re going. To help us track our progress, we’re launching a short PARC Swim Pulse Survey. The details: 🕐 Takes just 2–3 minutes 📆 Open until 26 April 💬 Responses are confidential 🎁 Go in the draw to win 1 of 3 x $100 Rebel Sport vouchers. Complete the PARC Swim Pulse Survey via the link in our bio.

It`s the last week of school holidays! 🍂

Make sure you come and visit us before they end! Book a session on Splash Island for a day of family fun, check out our raft waterslides, aquatic playground and more!

We can`t wait to see you at PARC! 🤩

#splashisland #PARC #PARCFrankston #melbourneschoolholidays #frankston #schoolholidays

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It's the last week of school holidays! 🍂 Make sure you come and visit us before they end! Book a session on Splash Island for a day of family fun, check out our raft waterslides, aquatic playground and more! We can't wait to see you at PARC! 🤩 #splashisland #PARC #PARCFrankston #melbourneschoolholidays #frankston #schoolholidays

Survey: What do you gain from attending our facilities?

At Peninsula Leisure, we know our facilities are more than places to swim, workout, take a class or recover. They’re spaces where people build healthy lifestyles, confidence and connection.

This year, we’re inviting you to take part in a new kind of survey, one that goes beyond facilities and timetables. We want to understand how attending PARC:

💪 Impacts your physical health and mental wellbeing
💙 Helps you feel connected to community
⭐️ Adds value to you or your family’s life

Your answers will help us measure the value to our community and the real-world impact of our programs and spaces. We want to hear from everyone – Peninsula Leisure is a child-friendly organisation, and we’re especially keen to hear from young people.

The survey is open until 26 April 2026 and will take around 10 minutes. Participants can go in the draw to win 1 of 3 x $100 Rebel Sport vouchers! Complete the survey via the link in our bio.

Thank you for helping us build an even stronger, healthier community 💙

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Survey: What do you gain from attending our facilities? At Peninsula Leisure, we know our facilities are more than places to swim, workout, take a class or recover. They’re spaces where people build healthy lifestyles, confidence and connection. This year, we’re inviting you to take part in a new kind of survey, one that goes beyond facilities and timetables. We want to understand how attending PARC: 💪 Impacts your physical health and mental wellbeing 💙 Helps you feel connected to community ⭐️ Adds value to you or your family’s life Your answers will help us measure the value to our community and the real-world impact of our programs and spaces. We want to hear from everyone - Peninsula Leisure is a child-friendly organisation, and we’re especially keen to hear from young people. The survey is open until 26 April 2026 and will take around 10 minutes. Participants can go in the draw to win 1 of 3 x $100 Rebel Sport vouchers! Complete the survey via the link in our bio. Thank you for helping us build an even stronger, healthier community 💙

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