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Pines Customer Satisfaction Survey Results

Thank you to our visitors and members who completed our recent Customer Satisfaction Survey. The feedback we received is so valuable in helping us to continue to deliver exceptional service and facilities.
 
Pleasingly, we saw our highest ever overall satisfaction score with 8.43/10.
We also saw increases in the likelihood to recommend and likelihood to visit Pines again next season.
 
The survey identified areas where we had improved from last season, including our kiosk service and offering, facility cleanliness and maintenance, as well as facility access and lap lane availability.
 
There were some areas of focus highlighted, including additional programming and events and secure places to store valuables.
 
We have summarised the key themes of the survey results into an infographic which you can view here – PF_APR_Pines CSS 2025_Infographic
 
Thank you again to those that completed the survey, and if you want to share any feedback with us, please do so by visiting www.parc.peninsulaleisure.com.au/feedback anytime.
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We are incredibly proud to announce that PARC has achieved Platinum Pool Status with Life Saving Victoria! 🥳

We received an outstanding Compliance Score of 100% and a Safety Score of 98.68%!

This annual assessment demonstrates our commitment to the Platinum Pool Program, which recognises aquatic facilities that meet the highest standards in aquatic safety and risk management.

Participation in this program is a mark of excellence within our industry, and achieving these scores reflects the hard work and dedication of our entire team.

A huge congratulations to our incredible Asset and Facilities team who work hard, year round to provide our members with the best experience at PARC.

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We are incredibly proud to announce that PARC has achieved Platinum Pool Status with Life Saving Victoria! 🥳 We received an outstanding Compliance Score of 100% and a Safety Score of 98.68%! This annual assessment demonstrates our commitment to the Platinum Pool Program, which recognises aquatic facilities that meet the highest standards in aquatic safety and risk management. Participation in this program is a mark of excellence within our industry, and achieving these scores reflects the hard work and dedication of our entire team. A huge congratulations to our incredible Asset and Facilities team who work hard, year round to provide our members with the best experience at PARC.

Giveaway winners! 🙌

We are excited to announce the two winners of our recent giveaway. Each winner will receive one complimentary entry into the Frankston Swim Classic.

The winners are @cpatrick27 and @domi_lia

Congratulations! 🥳

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Giveaway winners! 🙌 We are excited to announce the two winners of our recent giveaway. Each winner will receive one complimentary entry into the Frankston Swim Classic. The winners are @cpatrick27 and @domi_lia Congratulations! 🥳

How you can get your 30-20-2 at PARC 💪

Our theme for this year is 30 or 20 plus 2, a simple formula to help you move more and reach the National Physical Activity Guidelines.

Everyone’s fitness journey is different, and at PARC there are so many different ways you can achieve 30-20-2.

➡️ Moderate activity: enjoy a walk on the treadmill, try a Tai Chi or Yoga Class, or jump into the pool for some gentle lap swimming.

➡️ Vigorous activity: Join a HIIT class, try an interval session on the treadmill or bike, or get moving with Zumba.

➡️ Strength session: Complete a body weight workout, enjoy weight lifting or try a Reformer Strength class.

These are just a few fantastic options that you can choose from at PARC. This year we want to support you moving in a way that suits you. Chat to one of our friendly gym floor team members or trainers to see how you can get your 30-20-2.

#PARCfrankston #30-20-2 #movemorein2026 #frankstongym #groupexercise aquafitness reformerpilatesstudio lesmillsclasses groupfitness

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How you can get your 30-20-2 at PARC 💪 Our theme for this year is 30 or 20 plus 2, a simple formula to help you move more and reach the National Physical Activity Guidelines. Everyone’s fitness journey is different, and at PARC there are so many different ways you can achieve 30-20-2. ➡️ Moderate activity: enjoy a walk on the treadmill, try a Tai Chi or Yoga Class, or jump into the pool for some gentle lap swimming. ➡️ Vigorous activity: Join a HIIT class, try an interval session on the treadmill or bike, or get moving with Zumba. ➡️ Strength session: Complete a body weight workout, enjoy weight lifting or try a Reformer Strength class. These are just a few fantastic options that you can choose from at PARC. This year we want to support you moving in a way that suits you. Chat to one of our friendly gym floor team members or trainers to see how you can get your 30-20-2. #PARCfrankston #30-20-2 #movemorein2026 #frankstongym #groupexercise aquafitness reformerpilatesstudio lesmillsclasses groupfitness

Come join the fun at PARC! 🌴🏊‍♂️

Our school holiday programs has heaps of fun for adventures big and small! Can`t wait to see you here!

#parcfrankston #frankston #schoolholidayfun

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Come join the fun at PARC! 🌴🏊‍♂️ Our school holiday programs has heaps of fun for adventures big and small! Can't wait to see you here! #parcfrankston #frankston #schoolholidayfun

It’s almost time for a water safety story time with Hydro at Frankston Library tomorrow, Wednesday, 14 January! 🏊

Session time:

💧 10:30am at Frankston Library

Perfect for kids aged 3–10. Bookings are essential. Book online via the Frankston Library website.

#Frankston #FrankstonLibrary #WaterSafety #PARCFrankston #SafeAroundWater

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It’s almost time for a water safety story time with Hydro at Frankston Library tomorrow, Wednesday, 14 January! 🏊 Session time: 💧 10:30am at Frankston Library Perfect for kids aged 3–10. Bookings are essential. Book online via the Frankston Library website. #Frankston #FrankstonLibrary #WaterSafety #PARCFrankston #SafeAroundWater

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