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Pines Customer Satisfaction Survey Results

Thank you to our visitors and members who completed our recent Customer Satisfaction Survey. The feedback we received is so valuable in helping us to continue to deliver exceptional service and facilities.
 
Pleasingly, we saw our highest ever overall satisfaction score with 8.43/10.
We also saw increases in the likelihood to recommend and likelihood to visit Pines again next season.
 
The survey identified areas where we had improved from last season, including our kiosk service and offering, facility cleanliness and maintenance, as well as facility access and lap lane availability.
 
There were some areas of focus highlighted, including additional programming and events and secure places to store valuables.
 
We have summarised the key themes of the survey results into an infographic which you can view here – PF_APR_Pines CSS 2025_Infographic
 
Thank you again to those that completed the survey, and if you want to share any feedback with us, please do so by visiting www.parc.peninsulaleisure.com.au/feedback anytime.
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Have you heard of Incidental Exercise? 🧹🚶‍♀️

Incidental exercise is physical activity that occurs naturally as part of your daily routine! It’s the small bursts of activity you accumulate throughout the day, such as carrying in the groceries, or playing with the kids, that helps you achieve your 30-20-2.

Some examples of Incidental Exercise are:
– Doing housework like vacuuming, mopping, or gardening
– Walking up stairs instead of taking elevator or escalator
– Parking further away from your destination to get your steps up
– Walking during lunch breaks, or having a standing meeting

Remember, all movement counts! 🌟

For more information about 30-20-2, or helpful resources and workouts to get you moving, head to our Digital Hub.

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Open post by parcfrankston with ID 18126868474744447
Have you heard of Incidental Exercise? 🧹🚶‍♀️ Incidental exercise is physical activity that occurs naturally as part of your daily routine! It’s the small bursts of activity you accumulate throughout the day, such as carrying in the groceries, or playing with the kids, that helps you achieve your 30-20-2. Some examples of Incidental Exercise are: - Doing housework like vacuuming, mopping, or gardening - Walking up stairs instead of taking elevator or escalator - Parking further away from your destination to get your steps up - Walking during lunch breaks, or having a standing meeting Remember, all movement counts! 🌟 For more information about 30-20-2, or helpful resources and workouts to get you moving, head to our Digital Hub.

How cute it this?! 🦄

Our Cafe team always know how to add a little magic into your day! ✨

#PARC #Cafe #Frankston #PARCFrankston

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Open post by parcfrankston with ID 18336474928250354
How cute it this?! 🦄 Our Cafe team always know how to add a little magic into your day! ✨ #PARC #Cafe #Frankston #PARCFrankston

Help us ensure PARC is a safe venue for the whole community to enjoy 🏊

At PARC, we participate in the statewide Watch Around Water program. Watch Around Water is an education and public awareness-raising program that defines the minimum supervision requirements for children in a pool setting.

When visiting PARC, your child will be given a coloured wristband, based on their age. These wristbands help our lifeguards identify the level of supervison required for your child, and support a safe aquatic environment for everyone.

Learn more about the Watch Around Water program, via the link in our bio.

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Open post by parcfrankston with ID 18105816155335195
Help us ensure PARC is a safe venue for the whole community to enjoy 🏊 At PARC, we participate in the statewide Watch Around Water program. Watch Around Water is an education and public awareness-raising program that defines the minimum supervision requirements for children in a pool setting. When visiting PARC, your child will be given a coloured wristband, based on their age. These wristbands help our lifeguards identify the level of supervison required for your child, and support a safe aquatic environment for everyone. Learn more about the Watch Around Water program, via the link in our bio.

Did you know that our vision is that `Every Child In Frankston Can Swim`? 🌳👶

The Rotary Peninsula 2.0`s Birth Tree is one way that`s helping us to achieve this vision.

By joining this year’s Birth Tree, you will receive a timeless tribute of your loved one in the form of a tree and plaque. Equally importantly, $45 of every contribution goes straight back to the community to help more children build confidence in the water, with free infant swimming lessons through the Can Swim initiative. 🏊

You can purchase a place for a baby born this year on the Birth Tree here: https://events.humanitix.com/parc-2026-birth-tree-and-family-garden

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Open post by parcfrankston with ID 18092745944634999
Did you know that our vision is that 'Every Child In Frankston Can Swim'? 🌳👶 The Rotary Peninsula 2.0's Birth Tree is one way that's helping us to achieve this vision. By joining this year’s Birth Tree, you will receive a timeless tribute of your loved one in the form of a tree and plaque. Equally importantly, $45 of every contribution goes straight back to the community to help more children build confidence in the water, with free infant swimming lessons through the Can Swim initiative. 🏊 You can purchase a place for a baby born this year on the Birth Tree here: https://events.humanitix.com/parc-2026-birth-tree-and-family-garden

A sneak peak into a week at PARC! 👀

Whether it`s going for a swim in the pool, getting your heart pumping in a group exercise class, or catching up with friends for coffee, PARC is the place to be 🩵

#PARC #PARCFrankston #POV #WeekatPARC

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Open post by parcfrankston with ID 18104245859149088
A sneak peak into a week at PARC! 👀 Whether it's going for a swim in the pool, getting your heart pumping in a group exercise class, or catching up with friends for coffee, PARC is the place to be 🩵 #PARC #PARCFrankston #POV #WeekatPARC

It`s National Personal Trainer Day! 🏋️‍♀️

To celebrate, we played This or That with Olivia. Let us know in the comments what you`d choose 👀

#NationalPersonalTrainerDay #PARCfrankston

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Open post by parcfrankston with ID 18005674580956093
It's National Personal Trainer Day! 🏋️‍♀️ To celebrate, we played This or That with Olivia. Let us know in the comments what you'd choose 👀 #NationalPersonalTrainerDay #PARCfrankston

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