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Pines Customer Satisfaction Survey Results

Thank you to our visitors and members who completed our recent Customer Satisfaction Survey. The feedback we received is so valuable in helping us to continue to deliver exceptional service and facilities.
 
Pleasingly, we saw our highest ever overall satisfaction score with 8.43/10.
We also saw increases in the likelihood to recommend and likelihood to visit Pines again next season.
 
The survey identified areas where we had improved from last season, including our kiosk service and offering, facility cleanliness and maintenance, as well as facility access and lap lane availability.
 
There were some areas of focus highlighted, including additional programming and events and secure places to store valuables.
 
We have summarised the key themes of the survey results into an infographic which you can view here – PF_APR_Pines CSS 2025_Infographic
 
Thank you again to those that completed the survey, and if you want to share any feedback with us, please do so by visiting www.parc.peninsulaleisure.com.au/feedback anytime.
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The AFL Grand Final is just around the corner! 🏉

Before you settle in for the big game, why not squeeze in a workout or swim at PARC? 💪🏊‍♂️

We`re open all weekend, including the Grand Final Eve Public Holiday on Friday 25 September 2026.

Friday 25 September, Public Holiday Hours:
Centre: 7am-7pm
Waterslides: 10am-6pm
Cafe: 8am-5pm
PARC Swim: No lessons
Group Exercise: Reduced timetable, please visit the Customer Portal for class details and to book in.
School Holidays: Our school holiday program, including our Splash Island obstacle course, will not be running on this day.

For more information, head to the service availability page on our website.

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Open post by parcfrankston with ID 17945094825069407
The AFL Grand Final is just around the corner! 🏉 Before you settle in for the big game, why not squeeze in a workout or swim at PARC? 💪🏊‍♂️ We're open all weekend, including the Grand Final Eve Public Holiday on Friday 25 September 2026. Friday 25 September, Public Holiday Hours: Centre: 7am-7pm Waterslides: 10am-6pm Cafe: 8am-5pm PARC Swim: No lessons Group Exercise: Reduced timetable, please visit the Customer Portal for class details and to book in. School Holidays: Our school holiday program, including our Splash Island obstacle course, will not be running on this day. For more information, head to the service availability page on our website.

School`s out for the term! 🪼

Bookings for our inflatable obstacle course, Splash Island, are now open! If you’re looking for an easy day of fun for the whole family, we’ve got you sorted!

🐠 Sessions will run on weekdays of the school holidays from, Monday 21 September – Friday 2 October, (excluding the Grand Final public holiday).
🦀 Bookings are essential and open 3 days prior to sessions via our Customer Portal

Visit our website to learn more about pricing and booking information.

49 0
Open post by parcfrankston with ID 18136865035622883
School's out for the term! 🪼 Bookings for our inflatable obstacle course, Splash Island, are now open! If you’re looking for an easy day of fun for the whole family, we’ve got you sorted! 🐠 Sessions will run on weekdays of the school holidays from, Monday 21 September – Friday 2 October, (excluding the Grand Final public holiday). 🦀 Bookings are essential and open 3 days prior to sessions via our Customer Portal Visit our website to learn more about pricing and booking information.

We spoke to one of our members James, about what being a PARC member means to him 💙

It was lovely to hear James speak about his time at PARC, and why he loves being a member here. Our wonderful community is what makes PARC so special 🩵

We know that everyone`s health and wellbeing journey looks different. That`s why a PARC membership gives you the freedom to create a routine that suits your goals, schedule and lifestyle.

Whether today`s focus is fitness, recovery or connection, tomorrow can be something completely different. That`s the power of one membership, endless possibilities.

Not a PARC member? Visit the link in our bio to learn more about the membership options available, or pop into Centre, and speak to a member of our friendly team.

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Open post by parcfrankston with ID 18093296570437179
We spoke to one of our members James, about what being a PARC member means to him 💙 It was lovely to hear James speak about his time at PARC, and why he loves being a member here. Our wonderful community is what makes PARC so special 🩵 We know that everyone's health and wellbeing journey looks different. That's why a PARC membership gives you the freedom to create a routine that suits your goals, schedule and lifestyle. Whether today's focus is fitness, recovery or connection, tomorrow can be something completely different. That's the power of one membership, endless possibilities. Not a PARC member? Visit the link in our bio to learn more about the membership options available, or pop into Centre, and speak to a member of our friendly team.

We will be lighting up for Mito this Saturday 💚

You may notice this Saturday a few of Frankston’s iconic landmarks will be lit up green this Saturday. This is to support the global Light Up for Mito initiative, for World Mito Week.

Landmarks worldwide are glowing green to raise awareness of Mitochondrial disease, a little-known, life-limiting genetic disorder.

You can learn more about the condition at @mitofoundation

#lightupformito #parcfrankston

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Open post by parcfrankston with ID 18028473683684606
We will be lighting up for Mito this Saturday 💚 You may notice this Saturday a few of Frankston’s iconic landmarks will be lit up green this Saturday. This is to support the global Light Up for Mito initiative, for World Mito Week. Landmarks worldwide are glowing green to raise awareness of Mitochondrial disease, a little-known, life-limiting genetic disorder. You can learn more about the condition at @mitofoundation #lightupformito #parcfrankston

Just over week until school holidays start! 🐙

If you’re looking for something fun to do these school holidays, PARC has you sorted! We have lots of activities on offer, including our giant inflatable obstacle course, Splash Island! 🏝️

Our school holiday program will run from Monday 21 September – Friday 2 October, excluding the Grand Final public holiday. Visit our website to learn more about pricing and booking.

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Open post by parcfrankston with ID 18105497294251846
Just over week until school holidays start! 🐙 If you’re looking for something fun to do these school holidays, PARC has you sorted! We have lots of activities on offer, including our giant inflatable obstacle course, Splash Island! 🏝️ Our school holiday program will run from Monday 21 September – Friday 2 October, excluding the Grand Final public holiday. Visit our website to learn more about pricing and booking.

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