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Pines Customer Satisfaction Survey Results, Summer Season 23/24

Thank you to both our visitors and members for taking the time to participate in our recent Customer Satisfaction Survey. Your feedback is so valuable, guiding our commitment to maintain outstanding service and facilities. 

We have summarised the results into an infographic, which you can download HERE. 

What’s working well:

  • Likelihood to visit again next season = 8.84 / 10
  • Likelihood to recommend PINES = 8.28 / 10
  • Overall satisfaction with Pines = 7.86 / 10
  • Ease of access to get in and out of the facility = 8.5 / 10
  • Knowledge and helpfulness of Pines staff = 8.5 / 10

Areas for our attention and consideration:

  • Opening hours
  • Kiosk offering and presentation
  • Cleanliness and presentation
  • Access

Thank you for taking the time to provide feedback, we really value your input. See you at Pines next season!

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It`s that time of year that we don`t know what day it is! 🤪

You can still keep up with movement even if you`re away from PARC! Check out PARC Plus with the TechnoGym App.

Head to the link in our bio.

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It's that time of year that we don't know what day it is! 🤪 You can still keep up with movement even if you're away from PARC! Check out PARC Plus with the TechnoGym App. Head to the link in our bio.

It’s been a big year behind the scenes at PARC 👏

Working alongside Frankston City Council, our Asset & Facilities team delivered major upgrades across the Centre — all focused on creating the best possible experience for our members and community. While much of this work happens quietly, its impact is felt every day.

That commitment was recognised in June, when PARC was named Facility of the Year (Large) at the Aquatics & Recreation Victoria Excellence Awards 🏆

📊 The numbers behind the work:
• 1,238 planned and reactive maintenance and upgrade projects
• 2,145 contractors supported on site

🚧 Tiling Upgrade Project
💧 New Boiler Installation
🛝 Water Slide & Tower Refurbishment Project
🏗️ Upgrades to heating and cooling through the Centre (HVAC Project)
🛟 Instillation of Lynxight
🧘‍♀️ Reformer Pilates Studio

From the whole team at PARC, we would like to extend a massive thank you to you, our fantastic members and patrons, for your ongoing patience and support throughout these upgrades. We hope that you enjoy the improvements made and look forward to another year together at PARC!

Read the full update on our website.

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It’s been a big year behind the scenes at PARC 👏 Working alongside Frankston City Council, our Asset & Facilities team delivered major upgrades across the Centre — all focused on creating the best possible experience for our members and community. While much of this work happens quietly, its impact is felt every day. That commitment was recognised in June, when PARC was named Facility of the Year (Large) at the Aquatics & Recreation Victoria Excellence Awards 🏆 📊 The numbers behind the work: • 1,238 planned and reactive maintenance and upgrade projects • 2,145 contractors supported on site 🚧 Tiling Upgrade Project 💧 New Boiler Installation 🛝 Water Slide & Tower Refurbishment Project 🏗️ Upgrades to heating and cooling through the Centre (HVAC Project) 🛟 Instillation of Lynxight 🧘‍♀️ Reformer Pilates Studio From the whole team at PARC, we would like to extend a massive thank you to you, our fantastic members and patrons, for your ongoing patience and support throughout these upgrades. We hope that you enjoy the improvements made and look forward to another year together at PARC! Read the full update on our website.

Bring in the new year with PARC! 🎉
What better way to start the year than at PARC! A friendly reminder that we will be closing early on Wednesday 31 December at 6pm and will reopen on Thursday 1 January with public holiday hours.

New Years Eve Wednesday 31 December: 5am – 6pm
New Year’s Day Thursday 1 January: 7am – 7pm

#PARCFrankston #HNY #NYE #Frankston

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Bring in the new year with PARC! 🎉 What better way to start the year than at PARC! A friendly reminder that we will be closing early on Wednesday 31 December at 6pm and will reopen on Thursday 1 January with public holiday hours. New Years Eve Wednesday 31 December: 5am – 6pm New Year’s Day Thursday 1 January: 7am – 7pm #PARCFrankston #HNY #NYE #Frankston

You set the PACE in 2025. Now let’s get ready for 2026!

As 2025 draws to a close, we’re taking a moment to reflect on the incredible year we’ve shared with our PARC community.

This year’s theme Your PACE at PARC encouraged you to embrace health and wellbeing on your terms. Because at PARC, we know that feeling good and staying active looks different for everyone. Our role is to help you discover what works best for you.

As we look ahead, we’re excited for all that 2026 will bring. Our focus next year is simple: helping more of our community get moving, stay active, and make movement a natural part of everyday life.

Read our blog to discover more about what 2026 holds – link in bio.

#parcfrankston #yourpaceatparc #frankstongym #healthandwellbeing

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You set the PACE in 2025. Now let’s get ready for 2026! As 2025 draws to a close, we’re taking a moment to reflect on the incredible year we’ve shared with our PARC community. This year’s theme Your PACE at PARC encouraged you to embrace health and wellbeing on your terms. Because at PARC, we know that feeling good and staying active looks different for everyone. Our role is to help you discover what works best for you. As we look ahead, we’re excited for all that 2026 will bring. Our focus next year is simple: helping more of our community get moving, stay active, and make movement a natural part of everyday life. Read our blog to discover more about what 2026 holds - link in bio. #parcfrankston #yourpaceatparc #frankstongym #healthandwellbeing

Merry Christmas from our PARC family to yours! 🎄💙

From everyone at PARC, we`d like to wish you and your loved ones a wonderful Christmas.

A friendly reminder, that the Centre is closed today, and will be back open tomorrow. We will have reduced public holiday hours on Boxing Day, 7am-7pm.

Merry Christmas and we look forward to seeing you in Centre after the Christmas festivities!

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Merry Christmas from our PARC family to yours! 🎄💙 From everyone at PARC, we'd like to wish you and your loved ones a wonderful Christmas. A friendly reminder, that the Centre is closed today, and will be back open tomorrow. We will have reduced public holiday hours on Boxing Day, 7am-7pm. Merry Christmas and we look forward to seeing you in Centre after the Christmas festivities!

PARC’s Christmas Hours 🎅🎄

A friendly reminder that we will be closing at 6.00pm on Christmas Eve, Wednesday 24 December, and will be CLOSED Christmas Day, Thursday 25 December.

We will be back open on Boxing Day, Friday 26 December, with reduced opening hours, from 7am- 7pm.

To see a full list of our Centre and service hours over the holiday break, please visit our website via the link in our bio.

#PARCfrankston #christmashours #christmasandnewyear #holidayhours

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PARC’s Christmas Hours 🎅🎄 A friendly reminder that we will be closing at 6.00pm on Christmas Eve, Wednesday 24 December, and will be CLOSED Christmas Day, Thursday 25 December. We will be back open on Boxing Day, Friday 26 December, with reduced opening hours, from 7am- 7pm. To see a full list of our Centre and service hours over the holiday break, please visit our website via the link in our bio. #PARCfrankston #christmashours #christmasandnewyear #holidayhours

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