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Pines Customer Satisfaction Survey Results, Summer Season 23/24

Thank you to both our visitors and members for taking the time to participate in our recent Customer Satisfaction Survey. Your feedback is so valuable, guiding our commitment to maintain outstanding service and facilities. 

We have summarised the results into an infographic, which you can download HERE. 

What’s working well:

  • Likelihood to visit again next season = 8.84 / 10
  • Likelihood to recommend PINES = 8.28 / 10
  • Overall satisfaction with Pines = 7.86 / 10
  • Ease of access to get in and out of the facility = 8.5 / 10
  • Knowledge and helpfulness of Pines staff = 8.5 / 10

Areas for our attention and consideration:

  • Opening hours
  • Kiosk offering and presentation
  • Cleanliness and presentation
  • Access

Thank you for taking the time to provide feedback, we really value your input. See you at Pines next season!

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You’re invited to the PINES Community Events! 🥳🎈

To celebrate the extension of our sister sites PINES 25/26 season, we will be hosting two fun-filled events for our local community!

PINES Lap Swimmer Community Breakfast 🏊

Tuesday 24 March

🎟️ 7.30am – 9.00am

🍳 Egg and bacon rolls

🏊 Lap swimming community connections

☕️ Coffee van

Please note, normal entry fees apply.


PINES Free Family Friday party 🎉

Friday 27 March

🎟️ Free entry between 4pm – 7pm

🎨 Face painting

🌭 Free sausage sizzle

🛝 Waterslide fun (weather dependant)

🎁 Prizes and giveaways!

Save the date and celebrate with us!

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You’re invited to the PINES Community Events! 🥳🎈 To celebrate the extension of our sister sites PINES 25/26 season, we will be hosting two fun-filled events for our local community! PINES Lap Swimmer Community Breakfast 🏊 Tuesday 24 March 🎟️ 7.30am – 9.00am 🍳 Egg and bacon rolls 🏊 Lap swimming community connections ☕️ Coffee van Please note, normal entry fees apply. PINES Free Family Friday party 🎉 Friday 27 March 🎟️ Free entry between 4pm – 7pm 🎨 Face painting 🌭 Free sausage sizzle 🛝 Waterslide fun (weather dependant) 🎁 Prizes and giveaways! Save the date and celebrate with us!

We`re excited to share some splash-tastic news with our community! 🥳🤩

We will be extending our sister site, PINES` 2025/2026 summer season until Sunday 19 April! Typically, our beloved outdoor PINES pool operates from November 1 to March 31. This year, after what has been another record breaking season, we`re delighted to keep the gates open for the April School Holiday period.

PINES regular opening hours will remain in place, except for Good Friday when we`ll be closed, and there will be adjusted public holiday hours for the Easter long weekend.

A big thank you goes out to our incredible community for another wonderful season. We can’t wait to see you all enjoying yourselves by the pool in April.

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We're excited to share some splash-tastic news with our community! 🥳🤩 We will be extending our sister site, PINES' 2025/2026 summer season until Sunday 19 April! Typically, our beloved outdoor PINES pool operates from November 1 to March 31. This year, after what has been another record breaking season, we're delighted to keep the gates open for the April School Holiday period. PINES regular opening hours will remain in place, except for Good Friday when we'll be closed, and there will be adjusted public holiday hours for the Easter long weekend. A big thank you goes out to our incredible community for another wonderful season. We can’t wait to see you all enjoying yourselves by the pool in April.

10 Years of MY Fun Run Mount Eliza! 🥳🏃‍♀️

On Sunday the sunshine and good vibes were out in full force for the 10th year of MY Fun Run Mt Eliza ☀️

Our superstar trainers Nic and Kristy had a blast warming up the crowd, and it was so wonderful seeing everyone who came to support this fantastic event.

A huge congratulations to Geoff, and the entire @mymounteliza team. We can’t wait for next year’s event! 💙

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10 Years of MY Fun Run Mount Eliza! 🥳🏃‍♀️ On Sunday the sunshine and good vibes were out in full force for the 10th year of MY Fun Run Mt Eliza ☀️ Our superstar trainers Nic and Kristy had a blast warming up the crowd, and it was so wonderful seeing everyone who came to support this fantastic event. A huge congratulations to Geoff, and the entire @mymounteliza team. We can’t wait for next year’s event! 💙

⭐️ Final days to fill out our Customer Satisfaction Survey! ⭐️

Our 2026 Customer satisfaction Survey closes tomorrow! Have your say, and let us know your thoughts on your recent Pines experience.

All visitors to Pines that complete the survey will be eligible to go into a draw to win a $100 Rebel Sports voucher.

Click the link in our bio to complete the survey

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⭐️ Final days to fill out our Customer Satisfaction Survey! ⭐️ Our 2026 Customer satisfaction Survey closes tomorrow! Have your say, and let us know your thoughts on your recent Pines experience. All visitors to Pines that complete the survey will be eligible to go into a draw to win a $100 Rebel Sports voucher. Click the link in our bio to complete the survey

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