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Pines Customer Satisfaction Survey Results, Summer Season 23/24

Thank you to both our visitors and members for taking the time to participate in our recent Customer Satisfaction Survey. Your feedback is so valuable, guiding our commitment to maintain outstanding service and facilities. 

We have summarised the results into an infographic, which you can download HERE

What’s working well:

  • Likelihood to visit again next season = 8.84 / 10
  • Likelihood to recommend PINES = 8.28 / 10
  • Overall satisfaction with Pines = 7.86 / 10
  • Ease of access to get in and out of the facility = 8.5 / 10
  • Knowledge and helpfulness of Pines staff = 8.5 / 10

Areas for our attention and consideration:

  • Opening hours
  • Kiosk offering and presentation
  • Cleanliness and presentation
  • Access

Thank you for taking the time to provide feedback, we really value your input. See you at Pines next season!

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⭐️ Final days to fill out our Customer Satisfaction Survey! ⭐️ 

Our 2026 Customer satisfaction Survey closes tomorrow! Have your say, and let us know your thoughts on your recent Pines experience. 

All visitors to Pines that complete the survey will be eligible to go into a draw to win a $100 Rebel Sports voucher. 

Click the link in our bio to complete the survey
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⭐️ Last week of our customer survey ⭐️ 
This is the last week left to fill out our PINES 2026 Customer satisfaction Survey. We want to hear your thoughts on your recent Pines experience, so we would really appreciate your feedback to help us improve in the future. 

This survey should take between 4 and 6 minutes to complete and is available until close of business on Sunday 15 March 2026. 

All visitors to Pines that complete the survey will be eligible to go into a draw to win a $100 Rebel Sports voucher. 

Complete the survey via the link in our bio.
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Date: Saturday 21 March 2026 
Time: 11am – 4pm 
Who: Riders of all ages and abilities
Location: Frankston Skate Park – 16N Cranbourne Road, Frankston VIC 3199 (behind PARC) 
Cost: Free to participate and spectate 
Register: Complete the SPL registration form via the link in our bio

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