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Pines Customer Satisfaction Survey Results, Summer Season 23/24

Thank you to both our visitors and members for taking the time to participate in our recent Customer Satisfaction Survey. Your feedback is so valuable, guiding our commitment to maintain outstanding service and facilities. 

We have summarised the results into an infographic, which you can download HERE. 

What’s working well:

  • Likelihood to visit again next season = 8.84 / 10
  • Likelihood to recommend PINES = 8.28 / 10
  • Overall satisfaction with Pines = 7.86 / 10
  • Ease of access to get in and out of the facility = 8.5 / 10
  • Knowledge and helpfulness of Pines staff = 8.5 / 10

Areas for our attention and consideration:

  • Opening hours
  • Kiosk offering and presentation
  • Cleanliness and presentation
  • Access

Thank you for taking the time to provide feedback, we really value your input. See you at Pines next season!

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💙 Happy Valentine’s Day from the PARC Team! 💙
We wanted to take this moment to shout out someone very special in our hearts… YOU!

Our wonderful community is what makes PARC so special, so thank you to each and every one of our wonderful members.

We 💙 you!

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💙 Happy Valentine’s Day from the PARC Team! 💙 We wanted to take this moment to shout out someone very special in our hearts… YOU! Our wonderful community is what makes PARC so special, so thank you to each and every one of our wonderful members. We 💙 you!

Why does 10 seconds at Pilates feel like eternity 😅
If you want to experience that pilates burn in real time, our new, state of the art reformer studio is included as part of our Full Access Membership 👀 That means unlimited classes, and unlimited fun!

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Why does 10 seconds at Pilates feel like eternity 😅 If you want to experience that pilates burn in real time, our new, state of the art reformer studio is included as part of our Full Access Membership 👀 That means unlimited classes, and unlimited fun!

New Year, New Timetable! 🧘‍♀️

The group exercise timetable is returning bigger and better in 2026! We’ve taken your feedback and made a number of changes to better support you in being active.

– More of your favourite classes added
– New formats to check out!
– Increased class capacity

The full timetable is now live, and you can view it via the Customer Portal or Peninsula Leisure Xplor app.

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New Year, New Timetable! 🧘‍♀️ The group exercise timetable is returning bigger and better in 2026! We’ve taken your feedback and made a number of changes to better support you in being active. - More of your favourite classes added - New formats to check out! - Increased class capacity The full timetable is now live, and you can view it via the Customer Portal or Peninsula Leisure Xplor app.

PARC is on a podcast! 🎙️

We are excited to share that late last year, PARC was featured on 3MP’s Peninsula Picks Podcast, shining a spotlight on our vibrant community hub right here in Frankston!

This episode is a behind-the-scenes look at what makes PARC so much more than just a recreation centre, and you`ll get to hear rom some of our passionate team members, who share what it’s like to be part of PARC, and why community truly sits at the heart of everything we do 💙

Listen to the episode via the link in our bio.

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PARC is on a podcast! 🎙️ We are excited to share that late last year, PARC was featured on 3MP’s Peninsula Picks Podcast, shining a spotlight on our vibrant community hub right here in Frankston! This episode is a behind-the-scenes look at what makes PARC so much more than just a recreation centre, and you'll get to hear rom some of our passionate team members, who share what it’s like to be part of PARC, and why community truly sits at the heart of everything we do 💙 Listen to the episode via the link in our bio.

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