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Pines Customer Satisfaction Survey Results, Summer Season 23/24

Thank you to both our visitors and members for taking the time to participate in our recent Customer Satisfaction Survey. Your feedback is so valuable, guiding our commitment to maintain outstanding service and facilities. 

We have summarised the results into an infographic, which you can download HERE. 

What’s working well:

  • Likelihood to visit again next season = 8.84 / 10
  • Likelihood to recommend PINES = 8.28 / 10
  • Overall satisfaction with Pines = 7.86 / 10
  • Ease of access to get in and out of the facility = 8.5 / 10
  • Knowledge and helpfulness of Pines staff = 8.5 / 10

Areas for our attention and consideration:

  • Opening hours
  • Kiosk offering and presentation
  • Cleanliness and presentation
  • Access

Thank you for taking the time to provide feedback, we really value your input. See you at Pines next season!

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Time to update your Xplor Peninsula Leisure app!

We’ve just rolled out Version 11.0. New releases are rolling out every three months, bringing enhancements, performance improvements, and new features.

In Version 11.0 you`ll see:
Membership sales – buy fixed-term memberships & visit passes in-app
Redesigned registration – easier class booking
Digital ID card – access your Member ID for check-ins (iOS now, Android soon)

Updating is important. Older versions may lose functionality, and the latest features and security updates are only available on the newest release.

How to update – please read our blog here: https://parc.peninsulaleisure.com.au/news/xplor-mobile-app-update-to-the-latest-version/

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Time to update your Xplor Peninsula Leisure app! We’ve just rolled out Version 11.0. New releases are rolling out every three months, bringing enhancements, performance improvements, and new features. In Version 11.0 you'll see: Membership sales – buy fixed-term memberships & visit passes in-app Redesigned registration – easier class booking Digital ID card – access your Member ID for check-ins (iOS now, Android soon) Updating is important. Older versions may lose functionality, and the latest features and security updates are only available on the newest release. How to update - please read our blog here: https://parc.peninsulaleisure.com.au/news/xplor-mobile-app-update-to-the-latest-version/

Ready. Set. Go! The Rotary Peninsula 2.0 Seaford Wetlands Fun Run is this Sunday, 30 November.

2km, 5km, or 10km courses – walk, jog or run!

We`ll be there with the warm up, and some water safety fun. Come on down. It`s a fantastic community event that we love supporting.

Please go to wetlandsfunrun.com.au to register. See you there, PARC crew!

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Ready. Set. Go! The Rotary Peninsula 2.0 Seaford Wetlands Fun Run is this Sunday, 30 November. 2km, 5km, or 10km courses - walk, jog or run! We'll be there with the warm up, and some water safety fun. Come on down. It's a fantastic community event that we love supporting. Please go to wetlandsfunrun.com.au to register. See you there, PARC crew!

It’s Giving Tree time at PARC! 🎄🫶

Help us bring smiles to families and individuals in need this Christmas. We’re collecting:
✨ Non perishable festive food
✨ Brand new toys
✨ Other thoughtful gifts

Drop of donations at PARC reception.

Thank you to everyone who has already donated, we’re moved every year by our incredible community’s generosity. 💙

#parcfrankston #givingtree #christmasdonations #frankston

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It’s Giving Tree time at PARC! 🎄🫶 Help us bring smiles to families and individuals in need this Christmas. We’re collecting: ✨ Non perishable festive food ✨ Brand new toys ✨ Other thoughtful gifts Drop of donations at PARC reception. Thank you to everyone who has already donated, we’re moved every year by our incredible community’s generosity. 💙 #parcfrankston #givingtree #christmasdonations #frankston

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