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Pines Customer Satisfaction Survey Results, Summer Season 23/24

Thank you to both our visitors and members for taking the time to participate in our recent Customer Satisfaction Survey. Your feedback is so valuable, guiding our commitment to maintain outstanding service and facilities. 

We have summarised the results into an infographic, which you can download HERE. 

What’s working well:

  • Likelihood to visit again next season = 8.84 / 10
  • Likelihood to recommend PINES = 8.28 / 10
  • Overall satisfaction with Pines = 7.86 / 10
  • Ease of access to get in and out of the facility = 8.5 / 10
  • Knowledge and helpfulness of Pines staff = 8.5 / 10

Areas for our attention and consideration:

  • Opening hours
  • Kiosk offering and presentation
  • Cleanliness and presentation
  • Access

Thank you for taking the time to provide feedback, we really value your input. See you at Pines next season!

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Today is World Mental Health Day, an important day in the year to remind us to slow down and check in on how we are feeling 🩵

Getting movement in your day is a great way to help support your mental wellbeing 😌

Whether it`s doing a workout at home, going for a walk with a friend, or coming into Centre to get in your 30-20-2, it all contributes to supporting your mental health 🧠

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Open post by parcfrankston with ID 18428789311147362
Today is World Mental Health Day, an important day in the year to remind us to slow down and check in on how we are feeling 🩵 Getting movement in your day is a great way to help support your mental wellbeing 😌 Whether it's doing a workout at home, going for a walk with a friend, or coming into Centre to get in your 30-20-2, it all contributes to supporting your mental health 🧠

👶🏻 Do you know someone who was born this year?
👨‍👩‍👧‍👦 Are you a local family looking for a living tribute to the area?

Rotary 2.0`s Annual Birth Tree and Family Garden project invites you join this year’s tree and plaque, celebrating the newest members of our growing community. 🌳

Join this year’s Birth Tree for an investment of $50. For this, you will receive a timeless tribute of your loved one in the form of a tree and plaque, but more importantly, $45 of every contribution goes straight back here to PARC and PINES to help more children build confidence in the water.

You can purchase a place for a baby born this year on the Birth Tree here: https://events.humanitix.com/parc-2026-birth-tree-and-family-garden

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Open post by parcfrankston with ID 18143316913578005
👶🏻 Do you know someone who was born this year? 👨‍👩‍👧‍👦 Are you a local family looking for a living tribute to the area? Rotary 2.0's Annual Birth Tree and Family Garden project invites you join this year’s tree and plaque, celebrating the newest members of our growing community. 🌳 Join this year’s Birth Tree for an investment of $50. For this, you will receive a timeless tribute of your loved one in the form of a tree and plaque, but more importantly, $45 of every contribution goes straight back here to PARC and PINES to help more children build confidence in the water. You can purchase a place for a baby born this year on the Birth Tree here: https://events.humanitix.com/parc-2026-birth-tree-and-family-garden

Learn about 30-20-2, and get your body moving at PARC 💪

Join us for an educational seminar to learn about 30-20-2, our simple formula for better health, followed by a gentle 10 minutes 10-and-Done session, a low impact 10-minute workout.

📅 Date: Monday 12 October
🕐 Time: 2.00pm – 2.30pm
🏊 Where: PARC
🎟️ Cost: Free

Bookings are open for both members and non-members over 60, via the Customer Portal or our Customer Experience team.

To learn more, visit our website, or speak to one of our friendly team members at Reception.

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Open post by parcfrankston with ID 18105771739970146
Learn about 30-20-2, and get your body moving at PARC 💪 Join us for an educational seminar to learn about 30-20-2, our simple formula for better health, followed by a gentle 10 minutes 10-and-Done session, a low impact 10-minute workout. 📅 Date: Monday 12 October 🕐 Time: 2.00pm - 2.30pm 🏊 Where: PARC 🎟️ Cost: Free Bookings are open for both members and non-members over 60, via the Customer Portal or our Customer Experience team. To learn more, visit our website, or speak to one of our friendly team members at Reception.

Blue Zone Challenge Winner 🩵 🌏

Thank you to everyone for participating in our gym “Blue Zone Challenge” and learning some good habits for health & longevity 💙

The winner of our gym challenge is Scott W 🎉

We have your details and will contact you to give you your prize – a goodies bag supplied by Nutrition Warehouse.

Keep an eye out for our next challenge in the gym for this month of October 👀

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Open post by parcfrankston with ID 17906209953584376
Blue Zone Challenge Winner 🩵 🌏 Thank you to everyone for participating in our gym “Blue Zone Challenge” and learning some good habits for health & longevity 💙 The winner of our gym challenge is Scott W 🎉 We have your details and will contact you to give you your prize - a goodies bag supplied by Nutrition Warehouse. Keep an eye out for our next challenge in the gym for this month of October 👀

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