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Pines Customer Satisfaction Survey Results, Summer Season 23/24

Thank you to both our visitors and members for taking the time to participate in our recent Customer Satisfaction Survey. Your feedback is so valuable, guiding our commitment to maintain outstanding service and facilities. 

We have summarised the results into an infographic, which you can download HERE. 

What’s working well:

  • Likelihood to visit again next season = 8.84 / 10
  • Likelihood to recommend PINES = 8.28 / 10
  • Overall satisfaction with Pines = 7.86 / 10
  • Ease of access to get in and out of the facility = 8.5 / 10
  • Knowledge and helpfulness of Pines staff = 8.5 / 10

Areas for our attention and consideration:

  • Opening hours
  • Kiosk offering and presentation
  • Cleanliness and presentation
  • Access

Thank you for taking the time to provide feedback, we really value your input. See you at Pines next season!

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Finish strong and complete your PACE challenges! 💪

It`s week 4 of the My Movement Challenge, so it`s time to see all your hard work pay off.

Grab one of our friendly gym staff and retest yourself on our PACE themed challenges. Remember if you complete week 1 and week 4 of any challenge you gain an EXTRA entry into the draw.

Once you are done, make sure you hand in your completed My Movement Challenge cards into reception.

Good Luck 😁

#PARCFrankston #MyMovementChallenge #PACEChallenge #Finishline

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Finish strong and complete your PACE challenges! 💪 It's week 4 of the My Movement Challenge, so it's time to see all your hard work pay off. Grab one of our friendly gym staff and retest yourself on our PACE themed challenges. Remember if you complete week 1 and week 4 of any challenge you gain an EXTRA entry into the draw. Once you are done, make sure you hand in your completed My Movement Challenge cards into reception. Good Luck 😁 #PARCFrankston #MyMovementChallenge #PACEChallenge #Finishline

King`s Birthday Public Holiday Opening Hours 👑

Centre: 7am – 7pm
Waterslides – 10am – 6pm
Café: 8am – 5pm
PARC Swim – No Lessons

Group Exercise – Studio 1 & 2 will be closed for maintenance works
Cycle Studio – Virtual, On-demand and Instructor lead classes as per timetable
Gym Classes – Instructor lead classes as per timetable
PARC Reformer studio – Virtual, On-demand and Instructor lead classes as per timetable

Please visit the Customer Portal via our website or the Xplor app for the updated class timetable and details.

To learn more about the King`s Birthday Public Holiday, please visit our website via link in bio

Thank you for understanding

#PARCfrankston #Centreupdates #Groupexercise

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King's Birthday Public Holiday Opening Hours 👑 Centre: 7am – 7pm Waterslides – 10am – 6pm Café: 8am – 5pm PARC Swim – No Lessons Group Exercise - Studio 1 & 2 will be closed for maintenance works Cycle Studio - Virtual, On-demand and Instructor lead classes as per timetable Gym Classes - Instructor lead classes as per timetable PARC Reformer studio - Virtual, On-demand and Instructor lead classes as per timetable Please visit the Customer Portal via our website or the Xplor app for the updated class timetable and details. To learn more about the King's Birthday Public Holiday, please visit our website via link in bio Thank you for understanding #PARCfrankston #Centreupdates #Groupexercise

🎉 New Class Alert 🎉

Introducing Les Mills SHAPES

Les Mills SHAPES is an invigorating blend of Pilates, and power yoga. It’s a low impact but intense way to improve alignment and increase flexibility.

Les Mills SHAPES is now available and you can book your spot via Xplor App or Customer Portal via link in bio

#PARCFrankston #LesMills #Shapes #Newworkout

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🎉 New Class Alert 🎉 Introducing Les Mills SHAPES Les Mills SHAPES is an invigorating blend of Pilates, and power yoga. It’s a low impact but intense way to improve alignment and increase flexibility. Les Mills SHAPES is now available and you can book your spot via Xplor App or Customer Portal via link in bio #PARCFrankston #LesMills #Shapes #Newworkout

🚨 Only 1 week to go! 🚨

The My Movement Challenge is nearly over!

Its time to see all your hard work pay off and retest yourself on our PACE themed challenges.

Remember if you complete week one and week four of any challenge you gain an EXTRA entry into the draw to win one of our limited-edition PARC Beanies!

For more information on the My movement Challenge please check out our blog via the link in bio

#MyMovementChallenge #YourPace #Testweek #fitteryou

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🚨 Only 1 week to go! 🚨 The My Movement Challenge is nearly over! Its time to see all your hard work pay off and retest yourself on our PACE themed challenges. Remember if you complete week one and week four of any challenge you gain an EXTRA entry into the draw to win one of our limited-edition PARC Beanies! For more information on the My movement Challenge please check out our blog via the link in bio #MyMovementChallenge #YourPace #Testweek #fitteryou

Our Customer Satisfaction Survey ends tomorrow!

This is the last chance to complete our survey before it closes. We would love to hear your thoughts on your experiences at PARC.

The survey should take only around 10 minutes to complete and you will also go into the draw to win 1 of 3 $100 Rebel vouchers.

Complete the survey via link in bio

#PARCFrankston #customerfeedback #yoursay

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Our Customer Satisfaction Survey ends tomorrow! This is the last chance to complete our survey before it closes. We would love to hear your thoughts on your experiences at PARC. The survey should take only around 10 minutes to complete and you will also go into the draw to win 1 of 3 $100 Rebel vouchers. Complete the survey via link in bio #PARCFrankston #customerfeedback #yoursay

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Peninsula Leisure acknowledges and pays respect to the Bunurong People, the Traditional Custodians of these lands, skies and waters, where we unite to support healthy, happy lifestyles.

Endorsed by Frankston City Council

© 2025 Peninsula Leisure Pty Ltd. All Rights Reserved | Website Design by Oraco

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