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Customer Satisfaction Survey – We’d love your feedback!

You’re invited to participate in our Customer Satisfaction Survey

Our Customer Satisfaction Survey is open to all members and visitors of PARC, and by participating in this survey, you will help us continue to improve our services, facilities and experiences here at PARC.

The survey will only take around 10 minutes to complete and is open until Sunday 27 October.

Please complete our survey here

Confidentiality: This survey is being conducted by Swinburne University, and all responses will be treated in strictest confidence.

Prize draw: All completed surveys go into the draw to win 1 of 3 $100 Rebel Sport vouchers! To be in the draw to win, you will need to provide preferred contact details at the end of the survey and the winner will be notified by email.

Thank you for your open and honest feedback. It is so valuable in helping us improve our facility for you, and the entire community.

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Kick off the public holiday by diving into a swim or crushing a gym session before the footy action begins on Saturday! 🏉 

We're open all weekend, including the Grand Final Public Holiday on Friday 25 September. 

Friday 25 September, Public Holiday Hours: 
Centre: 7am-7pm 
Waterslides: 10am-6pm 
Cafe: 8am-5pm 
PARC Swim: No lessons 
Group Exercise: Reduced timetable, please visit the Customer Portal for class details and to book in. 
School Holidays: Our school holiday program, including our Splash Island obstacle course, will not be running on this day.
Celebrate Seniors Festival at PARC 🏊🏋️‍♂️

We are partnering with Frankston City Council to celebrate Frankston’s thriving over-60s community! 

During the month of October, we will be hosting a range of free activities designed to support healthy, active living, including an educational 30-20-2 Seminar, and a fully subsidised Can Swim water safety program. 

30-20-2 Seminar 
📅 Date: Monday 12 October 
🕐 Time: 2.00pm - 2.30pm � 
🏊 Where: PARC 
🎟️ Cost: Free
Bookings are open for both members and non-members over 60, via the Customer Portal or our Customer Experience team.

Seniors Festival Can Swim Adult Program 
📅 Dates: Every Tuesday in October (You can book for one session all) 
🕐 Time: 8.00am - 8.45am 
🎟️ Cost: Free 
Bookings are open for both members and non-members aged over 60 years old, via the Can Swim page on our website.

To learn more, visit our website via the link in our bio, or speak to one of our friendly team members at Reception.
School Holidays have kicked off at PARC! 🐠

Booking into one of our Splash Island Sessions is easy on the Xplor App! Just follow these simple instructions, to secure your spot! 

1. Login into the Xplor App
2. Click browse, and type "Splash Island" into the search bar
3. Select the date, and scroll to the time slot you'd like to book
4. Click register, and select your attendees
5. Read and agree to the Terms and Conditions
6. Select add to cart, and then view cart, to view your booking 
7. Press checkout, fill out your details as prompted and then press confirm purchase, to finalise your booking. 

Sessions will run on weekdays of the school holidays from, Monday 21 September – Friday 2 October, (excluding the Grand Final public holiday). Bookings are essential and open 3 days prior to sessions. 

We can't wait to see you in Centre! 🐳
The AFL Grand Final is just around the corner! 🏉 

Before you settle in for the big game, why not squeeze in a workout or swim at PARC? 💪🏊‍♂️ 

We're open all weekend, including the Grand Final Eve Public Holiday on Friday 25 September 2026. 

Friday 25 September, Public Holiday Hours: 
Centre: 7am-7pm 
Waterslides: 10am-6pm 
Cafe: 8am-5pm 
PARC Swim: No lessons 
Group Exercise: Reduced timetable, please visit the Customer Portal for class details and to book in. 
School Holidays: Our school holiday program, including our Splash Island obstacle course, will not be running on this day. 

For more information, head to the service availability page on our website.
School's out for the term! 🪼 

Bookings for our inflatable obstacle course, Splash Island, are now open! If you’re looking for an easy day of fun for the whole family, we’ve got you sorted! 

🐠 Sessions will run on weekdays of the school holidays from, Monday 21 September – Friday 2 October, (excluding the Grand Final public holiday). 
🦀 Bookings are essential and open 3 days prior to sessions via our Customer Portal 

Visit our website to learn more about pricing and booking information.

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