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PARC Customer Satisfaction Survey results – October 2024

Thank you to all our members and guests who participated in our Customer Satisfaction Survey. Your feedback is crucial in helping us enhance the exceptional experiences, programs, and services we offer at PARC.

We have reviewed your feedback, and HERE is an infographic summary of the results.  

Pleasingly, we saw increases in: 

  • Overall satisfaction with PARC
  • Overall likelihood to recommend PARC
  • Overall Communication Satisfaction
  • Overall Facilities Satisfaction
  • Feelings of safety, comfort and or support from lifeguards
  • op word recall when you think of PARC: FIT FUN FRIENDLY CONVENIENT CLEAN

Areas for focus identified in this survey include availability and access to aquatic facilities, and aquatic specific group exercise classes. You can learn more about what we are doing to improve in these areas in the results infographic.

As always, if you have something you want to share with us, please do so by visiting www.parc.peninsulaleisure.com.au/feedback anytime.  

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Gear up for an epic day of action! 🛹

The 2026 Skate Park Leagues (SPL) competition is coming to Frankston Skate Park on Saturday 21 March 2026! Skateboarders, scooter riders and BMX riders will hit the ramps and rails, competing for local bragging rights and earning points toward the Victorian Metro Series League Ladders. 

Date: Saturday 21 March 2026 
Time: 11am – 4pm 
Who: Riders of all ages and abilities
Location: Frankston Skate Park – 16N Cranbourne Road, Frankston VIC 3199 (behind PARC) 
Cost: Free to participate and spectate 
Register: Complete the SPL registration form via the link in our bio

Come down and enjoy a free community BBQ and cheer on the local talent!
Happy International Women's Day to our wonderful PARC Community! 🌸 

We wanted to acknowledge this special day, and all those wonderful women out there who continue to inspire, connect and motivate us. Take some time to stop and reflect on the women in your life who inspire you. 🌟
Get behind the local community in support of the Snowdome Foundation 🏃

Join the thousands of locals supporting the Snowdome Foundation, in raising funds for life-saving Myeloma research. 

When: Sunday 15 March 

Start Time: 8:30am 

Location: Mount Eliza Regional Park 

Registration: Visit the My Mount Eliza website to register. 

PARC members can enjoy a 5% discount on their registration using our discount code
We’re open Labour Day Public Holiday 🏊

Looking for something to do this public holiday? Head down to PARC for a workout or enjoy some quality time with the family in the water. 

🕐 Centre hours: 7am-7pm 
🛝 Waterslide open: 10am – 6pm 
☕️ Cafe hours: 8am – 5pm 
🏋️‍♀️ Group exercise: reduced timetable, see the Customer Portal or Xplor Peninsula Leisure app for class details and to book in. 

Our sister site PINES is also open from 8am - 6pm. We can’t wait to see you!
⭐️ CUSTOMER SURVEY ⭐️ 

We would really appreciate your help in completing our customer satisfaction survey! We want to hear your thoughts on your recent Pines experience to help us improve in the future. 

This survey should take between 4 and 6 minutes to complete and is available until close of business on Sunday 15 March 2026. 

All visitors to Pines that complete the survey will be eligible to go into a draw to win a $100 Rebel Sports voucher. 

Complete the survey via the link in our bio.
Friendly reminder – our new access gates will be installed this week, Tuesday 3 March – Friday 6 March. 

The works will not impact members and guests, any gates already fitted will remain in the open position, and our team will be on hand to assist. For members attending a Group Exercise Class, please be sure to check in by scanning your wristband at our kiosks. 

We are excited to be improving our member and guest experience with the new access gates. 

You can learn more about the upgrade works via the link in bio.

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