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PARC Customer Satisfaction Survey results – October 2024

Thank you to all our members and guests who participated in our Customer Satisfaction Survey. Your feedback is crucial in helping us enhance the exceptional experiences, programs, and services we offer at PARC.

We have reviewed your feedback, and HERE is an infographic summary of the results.  

Pleasingly, we saw increases in: 

  • Overall satisfaction with PARC
  • Overall likelihood to recommend PARC
  • Overall Communication Satisfaction
  • Overall Facilities Satisfaction
  • Feelings of safety, comfort and or support from lifeguards
  • op word recall when you think of PARC: FIT FUN FRIENDLY CONVENIENT CLEAN

Areas for focus identified in this survey include availability and access to aquatic facilities, and aquatic specific group exercise classes. You can learn more about what we are doing to improve in these areas in the results infographic.

As always, if you have something you want to share with us, please do so by visiting www.parc.peninsulaleisure.com.au/feedback anytime.  

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PINES IS A FINALIST!
Pines Forest Aquatic Centre has been named a Finalist in the 2026 Frankston & Mornington Peninsula Business Excellence Awards in the Community Impact & Engagement category!

We’re so proud to be recognised because we know Pines is more than a place to swim. It’s a place where our Frankston community comes together, to be active, happy and connected.

PEOPLE`S CHOICE AWARD
As a Finalist, we also have the chance to win the People’s Choice Award – and we need YOUR help!

💙 Love your local pool?
💦 Enjoy our free community events?
☀️ Have special memories of summer at Pines?
We’d love you to show your support and help our much-loved Pines Pool.

HOW TO VOTE
1️⃣ Head to the link in our bio
2️⃣ Fill in your details.
3️⃣ Select Pines Forest Aquatic Centre (Peninsula Leisure) from the drop-down menu and hit submit!
A huge thank you to our amazing team and our Pines community.

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Open post by parcfrankston with ID 18076535900771196
PINES IS A FINALIST! Pines Forest Aquatic Centre has been named a Finalist in the 2026 Frankston & Mornington Peninsula Business Excellence Awards in the Community Impact & Engagement category! We’re so proud to be recognised because we know Pines is more than a place to swim. It’s a place where our Frankston community comes together, to be active, happy and connected. PEOPLE'S CHOICE AWARD As a Finalist, we also have the chance to win the People’s Choice Award – and we need YOUR help! 💙 Love your local pool? 💦 Enjoy our free community events? ☀️ Have special memories of summer at Pines? We’d love you to show your support and help our much-loved Pines Pool. HOW TO VOTE 1️⃣ Head to the link in our bio 2️⃣ Fill in your details. 3️⃣ Select Pines Forest Aquatic Centre (Peninsula Leisure) from the drop-down menu and hit submit! A huge thank you to our amazing team and our Pines community.

PINES is open for the 2026/2027 season! 🥳

Come on down for a swim, and to celebrate the season open! Can`t wait to see you there 🤩

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Open post by parcfrankston with ID 18033959033890537
PINES is open for the 2026/2027 season! 🥳 Come on down for a swim, and to celebrate the season open! Can't wait to see you there 🤩

10 and Done: A moderate workout for beginners! 💪

Introducing our 10 and Done workouts; guided activities that are designed to help you meet your 30-20-2 goals. Whether you’re after something light, something that gets your heart pumping, or strength exercises to build a stronger body, we have workouts to suit your needs.

These workouts suit every fitness level, and all activities can be done at home, in the park, or wherever suits you. Head to the link in our bio to visit the 30-20-2 website, and try all of our 10 and Done workouts!

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Open post by parcfrankston with ID 17914388652521086
10 and Done: A moderate workout for beginners! 💪 Introducing our 10 and Done workouts; guided activities that are designed to help you meet your 30-20-2 goals. Whether you’re after something light, something that gets your heart pumping, or strength exercises to build a stronger body, we have workouts to suit your needs. These workouts suit every fitness level, and all activities can be done at home, in the park, or wherever suits you. Head to the link in our bio to visit the 30-20-2 website, and try all of our 10 and Done workouts!

Celebrate the season open with us! 🎉

To welcome back our incredible community, our sister Centre PINES is kicking the season off with a splash with two fun events.

☀️ Join us for our first Free Family Friday of the season on Friday 6 November. Enjoy free entry between 4pm-7pm and a yummy free sausage sizzle.

🏊 We’re welcoming back our lap swimmers with a free breakfast on Thursday 12 November. Head down between 7.00am-9.00am and enjoy an egg and bacon roll and hot drink (first 50 drinks) on us after your morning swim.

We look forward to celebrating kicking off the season with you!

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Open post by parcfrankston with ID 17966867228982101
Celebrate the season open with us! 🎉 To welcome back our incredible community, our sister Centre PINES is kicking the season off with a splash with two fun events. ☀️ Join us for our first Free Family Friday of the season on Friday 6 November. Enjoy free entry between 4pm-7pm and a yummy free sausage sizzle. 🏊 We’re welcoming back our lap swimmers with a free breakfast on Thursday 12 November. Head down between 7.00am-9.00am and enjoy an egg and bacon roll and hot drink (first 50 drinks) on us after your morning swim. We look forward to celebrating kicking off the season with you!

Just a reminder that we are open on Cup Day!
Come down with the family for a swim or get your workout in 💪🏊

Tuesday 3 November Hours:
🕐 Centre: 7am – 7pm
🛝 Waterslides: 10am – 6pm
☕️ Café: 8am – 5pm
🏊 PARC Swim: No lessons
🏋️‍♀️ Group Exercise: Reduced timetable — book your spot via the Customer Portal or the Peninsula Leisure Xplor app.

Come down for some public holiday fun! We can’t wait to see you in the Centre!

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Open post by parcfrankston with ID 18169773907485192
Just a reminder that we are open on Cup Day! Come down with the family for a swim or get your workout in 💪🏊 Tuesday 3 November Hours: 🕐 Centre: 7am – 7pm 🛝 Waterslides: 10am – 6pm ☕️ Café: 8am – 5pm 🏊 PARC Swim: No lessons 🏋️‍♀️ Group Exercise: Reduced timetable — book your spot via the Customer Portal or the Peninsula Leisure Xplor app. Come down for some public holiday fun! We can’t wait to see you in the Centre!

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