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PARC Customer Satisfaction Survey results – October 2024

Thank you to all our members and guests who participated in our Customer Satisfaction Survey. Your feedback is crucial in helping us enhance the exceptional experiences, programs, and services we offer at PARC.

We have reviewed your feedback, and HERE is an infographic summary of the results.  

Pleasingly, we saw increases in: 

  • Overall satisfaction with PARC
  • Overall likelihood to recommend PARC
  • Overall Communication Satisfaction
  • Overall Facilities Satisfaction
  • Feelings of safety, comfort and or support from lifeguards
  • op word recall when you think of PARC: FIT FUN FRIENDLY CONVENIENT CLEAN

Areas for focus identified in this survey include availability and access to aquatic facilities, and aquatic specific group exercise classes. You can learn more about what we are doing to improve in these areas in the results infographic.

As always, if you have something you want to share with us, please do so by visiting www.parc.peninsulaleisure.com.au/feedback anytime.  

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🥳 Happy New Year!! 🥳

To our fabulous PARC community, we want to wish you all a Happy New Year! Together, let’s make 2026 our best yet! We can`t wait to support you with your health, fitness and wellness goals this year.

Friendly reminder, we are open today from 7am-7pm.

Visit our website via the link in our bio to see our full list of operation hours over the new year period.

#PARCFrankston #happynewyear #schoolholidays #celebrate #frankston

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🥳 Happy New Year!! 🥳 To our fabulous PARC community, we want to wish you all a Happy New Year! Together, let’s make 2026 our best yet! We can't wait to support you with your health, fitness and wellness goals this year. Friendly reminder, we are open today from 7am-7pm. Visit our website via the link in our bio to see our full list of operation hours over the new year period. #PARCFrankston #happynewyear #schoolholidays #celebrate #frankston

It`s that time of year that we don`t know what day it is! 🤪

You can still keep up with movement even if you`re away from PARC! Check out PARC Plus with the TechnoGym App.

Head to the link in our bio.

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It's that time of year that we don't know what day it is! 🤪 You can still keep up with movement even if you're away from PARC! Check out PARC Plus with the TechnoGym App. Head to the link in our bio.

It’s been a big year behind the scenes at PARC 👏

Working alongside Frankston City Council, our Asset & Facilities team delivered major upgrades across the Centre — all focused on creating the best possible experience for our members and community. While much of this work happens quietly, its impact is felt every day.

That commitment was recognised in June, when PARC was named Facility of the Year (Large) at the Aquatics & Recreation Victoria Excellence Awards 🏆

📊 The numbers behind the work:
• 1,238 planned and reactive maintenance and upgrade projects
• 2,145 contractors supported on site

🚧 Tiling Upgrade Project
💧 New Boiler Installation
🛝 Water Slide & Tower Refurbishment Project
🏗️ Upgrades to heating and cooling through the Centre (HVAC Project)
🛟 Instillation of Lynxight
🧘‍♀️ Reformer Pilates Studio

From the whole team at PARC, we would like to extend a massive thank you to you, our fantastic members and patrons, for your ongoing patience and support throughout these upgrades. We hope that you enjoy the improvements made and look forward to another year together at PARC!

Read the full update on our website.

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It’s been a big year behind the scenes at PARC 👏 Working alongside Frankston City Council, our Asset & Facilities team delivered major upgrades across the Centre — all focused on creating the best possible experience for our members and community. While much of this work happens quietly, its impact is felt every day. That commitment was recognised in June, when PARC was named Facility of the Year (Large) at the Aquatics & Recreation Victoria Excellence Awards 🏆 📊 The numbers behind the work: • 1,238 planned and reactive maintenance and upgrade projects • 2,145 contractors supported on site 🚧 Tiling Upgrade Project 💧 New Boiler Installation 🛝 Water Slide & Tower Refurbishment Project 🏗️ Upgrades to heating and cooling through the Centre (HVAC Project) 🛟 Instillation of Lynxight 🧘‍♀️ Reformer Pilates Studio From the whole team at PARC, we would like to extend a massive thank you to you, our fantastic members and patrons, for your ongoing patience and support throughout these upgrades. We hope that you enjoy the improvements made and look forward to another year together at PARC! Read the full update on our website.

Bring in the new year with PARC! 🎉
What better way to start the year than at PARC! A friendly reminder that we will be closing early on Wednesday 31 December at 6pm and will reopen on Thursday 1 January with public holiday hours.

New Years Eve Wednesday 31 December: 5am – 6pm
New Year’s Day Thursday 1 January: 7am – 7pm

#PARCFrankston #HNY #NYE #Frankston

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Bring in the new year with PARC! 🎉 What better way to start the year than at PARC! A friendly reminder that we will be closing early on Wednesday 31 December at 6pm and will reopen on Thursday 1 January with public holiday hours. New Years Eve Wednesday 31 December: 5am – 6pm New Year’s Day Thursday 1 January: 7am – 7pm #PARCFrankston #HNY #NYE #Frankston

You set the PACE in 2025. Now let’s get ready for 2026!

As 2025 draws to a close, we’re taking a moment to reflect on the incredible year we’ve shared with our PARC community.

This year’s theme Your PACE at PARC encouraged you to embrace health and wellbeing on your terms. Because at PARC, we know that feeling good and staying active looks different for everyone. Our role is to help you discover what works best for you.

As we look ahead, we’re excited for all that 2026 will bring. Our focus next year is simple: helping more of our community get moving, stay active, and make movement a natural part of everyday life.

Read our blog to discover more about what 2026 holds – link in bio.

#parcfrankston #yourpaceatparc #frankstongym #healthandwellbeing

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You set the PACE in 2025. Now let’s get ready for 2026! As 2025 draws to a close, we’re taking a moment to reflect on the incredible year we’ve shared with our PARC community. This year’s theme Your PACE at PARC encouraged you to embrace health and wellbeing on your terms. Because at PARC, we know that feeling good and staying active looks different for everyone. Our role is to help you discover what works best for you. As we look ahead, we’re excited for all that 2026 will bring. Our focus next year is simple: helping more of our community get moving, stay active, and make movement a natural part of everyday life. Read our blog to discover more about what 2026 holds - link in bio. #parcfrankston #yourpaceatparc #frankstongym #healthandwellbeing

Merry Christmas from our PARC family to yours! 🎄💙

From everyone at PARC, we`d like to wish you and your loved ones a wonderful Christmas.

A friendly reminder, that the Centre is closed today, and will be back open tomorrow. We will have reduced public holiday hours on Boxing Day, 7am-7pm.

Merry Christmas and we look forward to seeing you in Centre after the Christmas festivities!

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Merry Christmas from our PARC family to yours! 🎄💙 From everyone at PARC, we'd like to wish you and your loved ones a wonderful Christmas. A friendly reminder, that the Centre is closed today, and will be back open tomorrow. We will have reduced public holiday hours on Boxing Day, 7am-7pm. Merry Christmas and we look forward to seeing you in Centre after the Christmas festivities!

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