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PARC Customer Satisfaction Survey Results

SURVEY COMPLETED OCTOBER 2023

Thank you to all our members and guests who completed our Customer Satisfaction Survey. Your feedback is essential in helping us to continue to deliver exceptional experiences, programs and services here at PARC.

We have reviewed your feedback, and below is an infographic summary of the results. 

Pleasingly, we saw increases across the overall likelihood to recommend PARC, and the likelihood to continue your PARC membership. We also loved seeing that when you think of PARC, “FUN” continues to be number one word that comes to mind, across all membership and casual visitor categories. 

Areas for focus identified included facility maintenance, cleanliness and PARC Swim administration. You can learn more about what we are doing to improve in these areas in the results infographic.

As always, if you have something you want to share with us, please do so by visiting www.parc.peninsulaleisure.com.au/feedback anytime. 

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Australia Day public holiday opening hours

We`re open Monday 27 January for the Australia Day public holiday.

The Centre will be operating on reduced public holiday hours,

PARC Centre Hours 7am – 7pm
Waterslides open: 10am – 6pm
Cafe hours: 8am – 5pm
PARC Swim: No lessons on Monday 27 January but resume Tuesday 28 January
Group exercise: reduced timetable, see the Customer Portal for class details and to book in.

Don’t miss out, Sunday 26 January is the last day of our Summer Splash Island school holiday program, PARC will be open with it’s usual hours, 7am – 7pm.

To see what services are open on the day, visit our Service Availability Report here via the link in bio

#PARCFrankston #AustraliaDay #Openinghours #PublicHoliday

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Australia Day public holiday opening hours We're open Monday 27 January for the Australia Day public holiday. The Centre will be operating on reduced public holiday hours, PARC Centre Hours 7am – 7pm Waterslides open: 10am – 6pm Cafe hours: 8am – 5pm PARC Swim: No lessons on Monday 27 January but resume Tuesday 28 January Group exercise: reduced timetable, see the Customer Portal for class details and to book in. Don’t miss out, Sunday 26 January is the last day of our Summer Splash Island school holiday program, PARC will be open with it’s usual hours, 7am – 7pm. To see what services are open on the day, visit our Service Availability Report here via the link in bio #PARCFrankston #AustraliaDay #Openinghours #PublicHoliday

Checking in is as easy as 1, 2, 3!

Our new Kiosk check-in process has streamlined the group exercise check in process.

Step 1 – Scan your member band

Step 2 – Press the "Attend" button on the class/es you wish to attend

Step 3 – Press "Sign out"

All done! time to enjoy your group exercise class 😊

Don`t forget to download the Peninsula Leisure Xplor App, now available on Apple and Android today. For more information please visit our blog via the website link in bio

#PARCFranktson #CheckInKiosk #PeninsulaLeisureApp #Easy #Stepbystep

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Checking in is as easy as 1, 2, 3! Our new Kiosk check-in process has streamlined the group exercise check in process. Step 1 - Scan your member band Step 2 - Press the "Attend" button on the class/es you wish to attend Step 3 - Press "Sign out" All done! time to enjoy your group exercise class 😊 Don't forget to download the Peninsula Leisure Xplor App, now available on Apple and Android today. For more information please visit our blog via the website link in bio #PARCFranktson #CheckInKiosk #PeninsulaLeisureApp #Easy #Stepbystep

Join us today at 11am for Storytime with Frankston Library 📚

Let`s learn about water safety with our friends from Frankston Library. Hydro will make a splashy appearance, and together we’ll explore essential water safety tips like:

Recognising water hazards ⚠️
Supervision around water 👀
Responding in emergencies 🚨

At PARC, we’re on a mission to make every family in Frankston safer around water. Don`t miss out on this incredible opportunity to learn valuable life skills.

For more information please visit the Frankston Library website via the link in bio

We hope to see you there!

#PARCFrankston #FrankstonLibrary #Storytime #Lifeskills #Watersafety #Hydro

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Join us today at 11am for Storytime with Frankston Library 📚 Let's learn about water safety with our friends from Frankston Library. Hydro will make a splashy appearance, and together we’ll explore essential water safety tips like: Recognising water hazards ⚠️ Supervision around water 👀 Responding in emergencies 🚨 At PARC, we’re on a mission to make every family in Frankston safer around water. Don't miss out on this incredible opportunity to learn valuable life skills. For more information please visit the Frankston Library website via the link in bio We hope to see you there! #PARCFrankston #FrankstonLibrary #Storytime #Lifeskills #Watersafety #Hydro

Learn to swim with confidence – safety is your best stroke 🏊

PARC Swim classes guide your child as they learn to swim in a safe and encouraging environment. Watch your child build the skills and confidence they need to be safer, more competent swimmers.

A PARC Swim membership offers:
– Weekly swim class
– Unlimited access to PARC outside of your lesson for play and practise
Classes from 6 months old to adults
– Assessments each term to assist development and progression
– A uniquely structured program that groups by age and skill level
– Make-up classes if student is unwell or unable to attend

Secure your spot for term 1 with our PARC Swim membership.

To learn more about our PARC Swim membership, speak to our friendly team in Centre or email membership.parc@peninsulaleisure.com.au

#PARCFrankston #PARCSwim #LearntoSwim #Lifeskills #Swimmingclasses

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Learn to swim with confidence - safety is your best stroke 🏊 PARC Swim classes guide your child as they learn to swim in a safe and encouraging environment. Watch your child build the skills and confidence they need to be safer, more competent swimmers. A PARC Swim membership offers: - Weekly swim class - Unlimited access to PARC outside of your lesson for play and practise Classes from 6 months old to adults - Assessments each term to assist development and progression - A uniquely structured program that groups by age and skill level - Make-up classes if student is unwell or unable to attend Secure your spot for term 1 with our PARC Swim membership. To learn more about our PARC Swim membership, speak to our friendly team in Centre or email membership.parc@peninsulaleisure.com.au #PARCFrankston #PARCSwim #LearntoSwim #Lifeskills #Swimmingclasses

Who’s ready for some fun in the sun ☀️

Gather the family and break out the sunscreen because its PINES summer pool party time!

Join us at PINES from 11am – 2pm on Wednesday 22nd Jan for:

Free sausage sizzle from midday 🌭
Free face painting 🐯
Free waterslide fun (weather dependent) 🛝

Normal entry fees apply, all activities included in entry fee.

It’s a fun day out for the entire family! We look forward to seeing you there.

for more information check out our blog via the link in bio

#PINESFrankston #PARCFrankston #SummerPoolParty #ThingstodoFrankston

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Who’s ready for some fun in the sun ☀️ Gather the family and break out the sunscreen because its PINES summer pool party time! Join us at PINES from 11am - 2pm on Wednesday 22nd Jan for: Free sausage sizzle from midday 🌭 Free face painting 🐯 Free waterslide fun (weather dependent) 🛝 Normal entry fees apply, all activities included in entry fee. It’s a fun day out for the entire family! We look forward to seeing you there. for more information check out our blog via the link in bio #PINESFrankston #PARCFrankston #SummerPoolParty #ThingstodoFrankston

Check out all the fun we`ve had at Summer Splash Island these school holidays and theres more to come 🎉

Don`t miss out on your chance to slip and slide on our inflatable obstacle course. Book now to secure your spot! (bookings essential)

We also have a great range of activities for kids of all ages 🥳

Rafter waterslides 🛝
Scavenger hunt 🔍
Facepainting 🐯
Balloon entertainment 🎈

There`s still time to jump in on the fun, book now via the portal or visit our website to learn more about our school holiday program – Link in bio

#PARCFrankston #Frankston #SummerSplashIsland #Schoolholidays #Fun #thingstodofrankston

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Check out all the fun we've had at Summer Splash Island these school holidays and theres more to come 🎉 Don't miss out on your chance to slip and slide on our inflatable obstacle course. Book now to secure your spot! (bookings essential) We also have a great range of activities for kids of all ages 🥳 Rafter waterslides 🛝 Scavenger hunt 🔍 Facepainting 🐯 Balloon entertainment 🎈 There's still time to jump in on the fun, book now via the portal or visit our website to learn more about our school holiday program - Link in bio #PARCFrankston #Frankston #SummerSplashIsland #Schoolholidays #Fun #thingstodofrankston

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Peninsula Leisure acknowledges and pays respect to the Bunurong People, the Traditional Custodians of these lands, skies and waters, where we unite to support healthy, happy lifestyles.

Endorsed by Frankston City Council

© 2025 Peninsula Leisure Pty Ltd. All Rights Reserved | Website Design by Oraco

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