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Pines Customer Satisfaction Survey Results, Summer Season 23/24

Thank you to both our visitors and members for taking the time to participate in our recent Customer Satisfaction Survey. Your feedback is so valuable, guiding our commitment to maintain outstanding service and facilities. 

We have summarised the results into an infographic, which you can download HERE. 

What’s working well:

  • Likelihood to visit again next season = 8.84 / 10
  • Likelihood to recommend PINES = 8.28 / 10
  • Overall satisfaction with Pines = 7.86 / 10
  • Ease of access to get in and out of the facility = 8.5 / 10
  • Knowledge and helpfulness of Pines staff = 8.5 / 10

Areas for our attention and consideration:

  • Opening hours
  • Kiosk offering and presentation
  • Cleanliness and presentation
  • Access

Thank you for taking the time to provide feedback, we really value your input. See you at Pines next season!

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The month of October is Walktober! 🚶‍♀️

This is a great opportunity to build more movement into your day, especially coming out of the winter months, and work towards your 30-20-2! Here are five tips from our Health and Fitness Team, on how you can get more steps in this Walktober: 

🛗 Take the stairs - Skip the lift when you can. 
🚗 Park further away - Add a few hundred steps before you've even started your day. 
📞 Walk while you talk - Take phone calls or catch-ups on the move. 
🌯 Do a lap at lunchtime - Even 10 minutes counts. 
🖥️ Step on the spot - Take a minute, and get some steps in at your desk

As always, if you need any help or guidance in getting your 30-20-2, please don’t hesitate to speak with one of our friendly staff members, or visit our Digital Hub for some inspiration.
Last days of our Cafe Special! ☕️

Make sure you pop into the Cafe and grab a scone with cream and jam, and small coffee for $10, before it ends!
Senior's Festival Cafe Special! ☕️

This week only, we're running a special in the cafe to celebrate Senior's Festival! Come down to Centre and enjoy a scone with jam and cream, and small coffee for $10. 

It's the perfect morning or afternoon treat, after a swim, class or workout in the gym!
Today is World Mental Health Day, an important day in the year to remind us to slow down and check in on how we are feeling 🩵

Getting movement in your day is a great way to help support your mental wellbeing 😌

Whether it's doing a workout at home, going for a walk with a friend, or coming into Centre to get in your 30-20-2, it all contributes to supporting your mental health 🧠

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