News

Pines Customer Satisfaction Survey Results, Summer Season 23/24

Thank you to both our visitors and members for taking the time to participate in our recent Customer Satisfaction Survey. Your feedback is so valuable, guiding our commitment to maintain outstanding service and facilities. 

We have summarised the results into an infographic, which you can download HERE. 

What’s working well:

  • Likelihood to visit again next season = 8.84 / 10
  • Likelihood to recommend PINES = 8.28 / 10
  • Overall satisfaction with Pines = 7.86 / 10
  • Ease of access to get in and out of the facility = 8.5 / 10
  • Knowledge and helpfulness of Pines staff = 8.5 / 10

Areas for our attention and consideration:

  • Opening hours
  • Kiosk offering and presentation
  • Cleanliness and presentation
  • Access

Thank you for taking the time to provide feedback, we really value your input. See you at Pines next season!

Share this article

PARC’s annual Christmas Giving Tree is back! 🎄

We’re proud to once again partner with Community Support Frankston to help families in need this Christmas. Over the years, our community’s generosity has been amazing - and this year, it’s needed more than ever! 

How you can help: 

🎁 Donate: We welcome non-perishable pantry items that are in-date, and unopened, as new toys that are left unwrapped. 
🎄 Where: Donation box near PARC reception 
🎅 When: Donations cut off on Friday 11 December to allow time to distribute. 

Let’s spread joy and make this Christmas brighter for everyone in our local community!
Help us shape a more active Frankston 🏊🏃

Over the past year, we have been working to improve awareness and understanding of physical activity across the Frankston community. 

We want to hear your story and experience. 

Be part of shaping a healthier Frankston and share your voice by completing our 5-minute follow-up survey. Your feedback will help us understand awareness of the National Physical Activity Guidelines, assess our impact on physical activity participation, and identify opportunities to better support people in leading active, healthy lives. The results will help guide future programs, resources and initiatives across the community. 

Complete the survey via the link in our bio. 

Thank you for taking the time to complete the survey. Your responses are so valuable in helping us supporting the Frankston community 💙
To mark World Diabetes Day, PARC has partnered with the Life! program at Diabetes Victoria to host an information stall with free 2-minute health checks for members.

📅 Date: Monday 9 November
🕖 Time: 9am - 12pm

Drop by and do a quick health check to find out if you may be at higher risk of developing type 2 diabetes and how the Life! program can help.

The friendly Life! team will also be available to answer your questions, check if you are eligible for this free, government-funded program and help you get started.

Life! is delivered by dietitians and exercise physiologists and supports you to:
🥗 Improve your nutrition
💪 Increase physical activity
🧠 Manage stress

Learn more via their website.
Try our seated 10 and Done Workout at home! 🪑

Part of our 10 and Done series, a collection of free guided activities available on our 30-20-2 Digital Hub!

Enjoy this 10-minute, equipment-free guided workout. Mostly seated and easy to follow, it’s a great way to get moving at your own pace and add a little more movement to your day!

Head to the link in our bio to visit our 30-20-2 Digital Hub for the full 10 minute video ⭐️
Raft Waterslide closure 🚧
Monday 9 November - Friday 13 November

Please note that both Raft Waterslides will be closed for important maintenance works from Monday 9 November, with planned reopening on Friday 13 November. 

We appreciate your understanding and patience as we complete these important works.
We're open today for Cup Day from 7am - 7pm 🏊

Come down with the family for a swim or get your workout in!

Join our community for news

Recent articles

[ess_grid alias="grid-15"][/ess_grid]