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Pines Customer Satisfaction Survey Results, Summer Season 23/24

Thank you to both our visitors and members for taking the time to participate in our recent Customer Satisfaction Survey. Your feedback is so valuable, guiding our commitment to maintain outstanding service and facilities. 

We have summarised the results into an infographic, which you can download HERE. 

What’s working well:

  • Likelihood to visit again next season = 8.84 / 10
  • Likelihood to recommend PINES = 8.28 / 10
  • Overall satisfaction with Pines = 7.86 / 10
  • Ease of access to get in and out of the facility = 8.5 / 10
  • Knowledge and helpfulness of Pines staff = 8.5 / 10

Areas for our attention and consideration:

  • Opening hours
  • Kiosk offering and presentation
  • Cleanliness and presentation
  • Access

Thank you for taking the time to provide feedback, we really value your input. See you at Pines next season!

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PARC’s Christmas Hours 🎅🎄

A friendly reminder that we will be closing at 6.00pm on Christmas Eve, Tuesday 24 December, and will be CLOSED Christmas Day, Wednesday 25 December. We will be back open on Boxing Day, Monday 26 December, with reduced opening hours, from 7am- 7pm.

To see a full list of our Centre and service hours over the holiday break, visit our website via the link in our bio.

#PARCFrankston #christmas

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PARC’s Christmas Hours 🎅🎄 A friendly reminder that we will be closing at 6.00pm on Christmas Eve, Tuesday 24 December, and will be CLOSED Christmas Day, Wednesday 25 December. We will be back open on Boxing Day, Monday 26 December, with reduced opening hours, from 7am- 7pm. To see a full list of our Centre and service hours over the holiday break, visit our website via the link in our bio. #PARCFrankston #christmas

A message from the team at Compass Allied Health 🎅

🎄 Merry Christmas and Happy New Year to the amazing PARC community from all of us at @compass.alliedhealth

We hope your festive season is filled with laughter, relaxation, and time spent doing what you love! 🎅✨
We’re looking forward to helping you unwrap better movement in 2026 — exercise your goals into reality with Exercise Physiology, recovering and restoring movement through Physiotherapy, and helping you unwind with Remedial Massage 💪🎁

If you`re in need of the services CAH has to offer, contact them by:
Phone – 0484 694 564
Email – info@compassalliedhealthvic.com.au
Website – www.compassalliedhealthvic.com.au

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A message from the team at Compass Allied Health 🎅 🎄 Merry Christmas and Happy New Year to the amazing PARC community from all of us at @compass.alliedhealth We hope your festive season is filled with laughter, relaxation, and time spent doing what you love! 🎅✨ We’re looking forward to helping you unwrap better movement in 2026 — exercise your goals into reality with Exercise Physiology, recovering and restoring movement through Physiotherapy, and helping you unwind with Remedial Massage 💪🎁 If you're in need of the services CAH has to offer, contact them by: Phone - 0484 694 564 Email - info@compassalliedhealthvic.com.au Website - www.compassalliedhealthvic.com.au

Your PARC Swim membership over the summer break 🏊☀️

Don’t forget, included in our PARC Swim membership, children plus a supervising adult/guardian have unlimited access to both PARC and PINES over the school holidays, during the zero-debit period. Keep up practise and play over the summer break and visit our Centres for some fun in the water.

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Your PARC Swim membership over the summer break 🏊☀️ Don’t forget, included in our PARC Swim membership, children plus a supervising adult/guardian have unlimited access to both PARC and PINES over the school holidays, during the zero-debit period. Keep up practise and play over the summer break and visit our Centres for some fun in the water.

The wait is over! 🥳

Both raft waterslides are now open. Come on down to PARC and join the fun!

Opening times:
🕙 Weekdays 4:00pm – 7:00pm
🕙 Weekends: 10:00am – 6:00pm

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The wait is over! 🥳 Both raft waterslides are now open. Come on down to PARC and join the fun! Opening times: 🕙 Weekdays 4:00pm – 7:00pm 🕙 Weekends: 10:00am – 6:00pm

Our chiller is back and better than ever! 😎

It`s going to be a hot one today, but we`re staying cool in Centre. Our new chiller unit is keeping things nice and cool, so head on down today to beat the heat!

#parcfrankston #frankston #staycool

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Our chiller is back and better than ever! 😎 It's going to be a hot one today, but we're staying cool in Centre. Our new chiller unit is keeping things nice and cool, so head on down today to beat the heat! #parcfrankston #frankston #staycool

Only two weeks left to redeem your Get Active Kids Voucher!

Just a friendly reminder that if you received a Get Active Kids Voucher, you have until 5:00 pm, Wednesday 31 December to redeem it with us.

Please speak to one of our friendly team members at reception, or fill out the form on our website, via the link in our bio, to redeem your Active Kids Voucher for: PARC Swim membership (lessons), Aquatic access membership (no lessons) or an Active Kids/ Youth/ Teen membership.

#PARCfrankston #frankston #getactivekidsvoucherprogram

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Only two weeks left to redeem your Get Active Kids Voucher! Just a friendly reminder that if you received a Get Active Kids Voucher, you have until 5:00 pm, Wednesday 31 December to redeem it with us. Please speak to one of our friendly team members at reception, or fill out the form on our website, via the link in our bio, to redeem your Active Kids Voucher for: PARC Swim membership (lessons), Aquatic access membership (no lessons) or an Active Kids/ Youth/ Teen membership. #PARCfrankston #frankston #getactivekidsvoucherprogram

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