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Pines Customer Satisfaction Survey Results, Summer Season 23/24

Thank you to both our visitors and members for taking the time to participate in our recent Customer Satisfaction Survey. Your feedback is so valuable, guiding our commitment to maintain outstanding service and facilities. 

We have summarised the results into an infographic, which you can download HERE. 

What’s working well:

  • Likelihood to visit again next season = 8.84 / 10
  • Likelihood to recommend PINES = 8.28 / 10
  • Overall satisfaction with Pines = 7.86 / 10
  • Ease of access to get in and out of the facility = 8.5 / 10
  • Knowledge and helpfulness of Pines staff = 8.5 / 10

Areas for our attention and consideration:

  • Opening hours
  • Kiosk offering and presentation
  • Cleanliness and presentation
  • Access

Thank you for taking the time to provide feedback, we really value your input. See you at Pines next season!

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Bookings for Splash Island now open! 🍂

Book your spot on our giant, inflatable obstacle course, Splash Island! Slip and slide your way down its slopes, and tiptoe across balance beams – it’s the perfect aquatic challenge for adults and kids alike!

📅 Dates: Tuesday 7 April – Friday 17 April.
🕒 Time: Weekdays: 11:00am – 3:00pm (last session 2:30pm)
🤩 Cost: $6.50 per person (for Splash Island, plus pool entry)
🎟️ Bookings: Required for Splash Island—reserve your spot through PARC’s Customer Portal.

Visit our website to learn more about pricing and booking information.

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Bookings for Splash Island now open! 🍂 Book your spot on our giant, inflatable obstacle course, Splash Island! Slip and slide your way down its slopes, and tiptoe across balance beams – it’s the perfect aquatic challenge for adults and kids alike! 📅 Dates: Tuesday 7 April – Friday 17 April. 🕒 Time: Weekdays: 11:00am – 3:00pm (last session 2:30pm) 🤩 Cost: $6.50 per person (for Splash Island, plus pool entry) 🎟️ Bookings: Required for Splash Island—reserve your spot through PARC’s Customer Portal. Visit our website to learn more about pricing and booking information.

School`s out! 🚌🥳

The term is over and so the fun begins! Bring the whole family down to PARC for a swim this long-weekend, and don`t forget to check out everything we have in store next week when our school holiday program kicks off on Tuesday!

We can`t wait to see you in Centre!

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School's out! 🚌🥳 The term is over and so the fun begins! Bring the whole family down to PARC for a swim this long-weekend, and don't forget to check out everything we have in store next week when our school holiday program kicks off on Tuesday! We can't wait to see you in Centre!

We are closed for the Good Friday Public Holiday 🐣

Just a friendly reminder that we are closed on Friday 3 April. reopening on for the Easter long weekend with adjusted opening hours on Easter Sunday, and Monday.

Please be sure to check our website before your visit, to see a full list of our opening hours, as well as any alterations to operations over this time.

We look forward to seeing you in Centre.

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We are closed for the Good Friday Public Holiday 🐣 Just a friendly reminder that we are closed on Friday 3 April. reopening on for the Easter long weekend with adjusted opening hours on Easter Sunday, and Monday. Please be sure to check our website before your visit, to see a full list of our opening hours, as well as any alterations to operations over this time. We look forward to seeing you in Centre.

Our new gates are here! 🥳

You may have noticed we`ve been busy installing our brand new gates in Centre – we are so excited to bring this update to our members and patrons to upgrade their experience at PARC!

Here`s a quick tutorial on how to scan your band, and get through the new gates. We thank you all for your patience 💙

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Our new gates are here! 🥳 You may have noticed we've been busy installing our brand new gates in Centre - we are so excited to bring this update to our members and patrons to upgrade their experience at PARC! Here's a quick tutorial on how to scan your band, and get through the new gates. We thank you all for your patience 💙

Easter is nearly here! 🐇

Just a friendly reminder that we will have reduced hours over the Easter long weekend.

🐣 Good Friday: Friday 3 April – CLOSED
🐰 Easter Sunday: Sunday 5 April – 7am – 7pm
🥚 Easter Monday: Monday 6 April – 7am – 7pm

Please be sure to check our website to see a full list of our opening hours, as well as any alterations to operations over this time, when planning your visit. We can’t wait to see you at PARC!

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Easter is nearly here! 🐇 Just a friendly reminder that we will have reduced hours over the Easter long weekend. 🐣 Good Friday: Friday 3 April - CLOSED 🐰 Easter Sunday: Sunday 5 April - 7am – 7pm 🥚 Easter Monday: Monday 6 April - 7am – 7pm Please be sure to check our website to see a full list of our opening hours, as well as any alterations to operations over this time, when planning your visit. We can’t wait to see you at PARC!

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