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Pines Customer Satisfaction Survey Results, Summer Season 23/24

Thank you to both our visitors and members for taking the time to participate in our recent Customer Satisfaction Survey. Your feedback is so valuable, guiding our commitment to maintain outstanding service and facilities. 

We have summarised the results into an infographic, which you can download HERE. 

What’s working well:

  • Likelihood to visit again next season = 8.84 / 10
  • Likelihood to recommend PINES = 8.28 / 10
  • Overall satisfaction with Pines = 7.86 / 10
  • Ease of access to get in and out of the facility = 8.5 / 10
  • Knowledge and helpfulness of Pines staff = 8.5 / 10

Areas for our attention and consideration:

  • Opening hours
  • Kiosk offering and presentation
  • Cleanliness and presentation
  • Access

Thank you for taking the time to provide feedback, we really value your input. See you at Pines next season!

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Easter is nearly here! 🐇

Just a friendly reminder that we will have reduced hours over the Easter long weekend.

🐣 Good Friday: Friday 3 April – CLOSED
🐰 Easter Sunday: Sunday 5 April – 7am – 7pm
🥚 Easter Monday: Monday 6 April – 7am – 7pm

Please be sure to check our website to see a full list of our opening hours, as well as any alterations to operations over this time, when planning your visit. We can’t wait to see you at PARC!

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Easter is nearly here! 🐇 Just a friendly reminder that we will have reduced hours over the Easter long weekend. 🐣 Good Friday: Friday 3 April - CLOSED 🐰 Easter Sunday: Sunday 5 April - 7am – 7pm 🥚 Easter Monday: Monday 6 April - 7am – 7pm Please be sure to check our website to see a full list of our opening hours, as well as any alterations to operations over this time, when planning your visit. We can’t wait to see you at PARC!

We have unbe-leaf-able fun planned for you these school holidays! 🤩

Holiday excitement awaits you at PARC! Slip, slide and splash your way through a day of family fun.

🍁 Our inflatable obstacle course, Splash Island (bookings essential)
☀️ Rafter waterslides
💧 Aquatic Playground
😎 Scavenger hunt
🎈 Balloon entertainment and face painting
🙌 Prizes and giveaways

Our school holiday program will run from Tuesday 7 April – Friday 17 April. Visit our website to learn more about pricing and booking information.

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We have unbe-leaf-able fun planned for you these school holidays! 🤩 Holiday excitement awaits you at PARC! Slip, slide and splash your way through a day of family fun. 🍁 Our inflatable obstacle course, Splash Island (bookings essential) ☀️ Rafter waterslides 💧 Aquatic Playground 😎 Scavenger hunt 🎈 Balloon entertainment and face painting 🙌 Prizes and giveaways Our school holiday program will run from Tuesday 7 April – Friday 17 April. Visit our website to learn more about pricing and booking information.

The Easter Bunny is coming to town! 🐰

There’s just over a week until a special someone hops into town, which means we have a long-weekend coming up! Our opening hours over the weekend are a bit different, so make sure to check our website when planning your visit.

Centre Hours:
🐣 Good Friday: Friday 3 April – CLOSED
🐰 Easter Sunday: Sunday 5 April – 7am – 7pm
🥚 Easter Monday: Monday 6 April – 7am – 7pm

PARC Swim: Term break, no lessons
Group Exercise: Reduced timetable, check Customer Portal for classes.

Please visit our website to see a full list of our opening hours, as well as any alterations to operations over this time.

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The Easter Bunny is coming to town! 🐰 There’s just over a week until a special someone hops into town, which means we have a long-weekend coming up! Our opening hours over the weekend are a bit different, so make sure to check our website when planning your visit. Centre Hours: 🐣 Good Friday: Friday 3 April - CLOSED 🐰 Easter Sunday: Sunday 5 April - 7am – 7pm 🥚 Easter Monday: Monday 6 April - 7am – 7pm PARC Swim: Term break, no lessons Group Exercise: Reduced timetable, check Customer Portal for classes. Please visit our website to see a full list of our opening hours, as well as any alterations to operations over this time.

Help us celebrate the PINES extended season with a bang! 🎉

To celebrate the extension of our sister site PINES` season, they are hosting a Free Family Friday Party on Friday 27 March, for our amazing community! Come down and enjoy:

⭐️ FREE entry to Pines between 4pm-7pm
⭐️ FREE sausage sizzle (until sold out)
⭐️ FREE face painting
⭐️ Waterslide fun (weather dependant)
⭐️ Fun goodies and giveaways

There will be lots of fun for the entire family! We hope to see you all there! 🤩

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Help us celebrate the PINES extended season with a bang! 🎉 To celebrate the extension of our sister site PINES' season, they are hosting a Free Family Friday Party on Friday 27 March, for our amazing community! Come down and enjoy: ⭐️ FREE entry to Pines between 4pm-7pm ⭐️ FREE sausage sizzle (until sold out) ⭐️ FREE face painting ⭐️ Waterslide fun (weather dependant) ⭐️ Fun goodies and giveaways There will be lots of fun for the entire family! We hope to see you all there! 🤩

Davenport Physiotherapy Giveaway 🙌

Davenport Physiotherapy are giving away a free injury check to 6 PARC members. Winners will receive a complimentary 20 minute injury screen by a qualified Physiotherapist, alongside personalised tips for your workouts and advice to prevent future injuries.

To enter, head to @davenportphysiotherapy, and check out the instructions on their free injury check giveaway post.

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Davenport Physiotherapy Giveaway 🙌 Davenport Physiotherapy are giving away a free injury check to 6 PARC members. Winners will receive a complimentary 20 minute injury screen by a qualified Physiotherapist, alongside personalised tips for your workouts and advice to prevent future injuries. To enter, head to @davenportphysiotherapy, and check out the instructions on their free injury check giveaway post.

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