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Pines Customer Satisfaction Survey Results, Summer Season 23/24

Thank you to both our visitors and members for taking the time to participate in our recent Customer Satisfaction Survey. Your feedback is so valuable, guiding our commitment to maintain outstanding service and facilities. 

We have summarised the results into an infographic, which you can download HERE. 

What’s working well:

  • Likelihood to visit again next season = 8.84 / 10
  • Likelihood to recommend PINES = 8.28 / 10
  • Overall satisfaction with Pines = 7.86 / 10
  • Ease of access to get in and out of the facility = 8.5 / 10
  • Knowledge and helpfulness of Pines staff = 8.5 / 10

Areas for our attention and consideration:

  • Opening hours
  • Kiosk offering and presentation
  • Cleanliness and presentation
  • Access

Thank you for taking the time to provide feedback, we really value your input. See you at Pines next season!

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We are incredibly proud to announce that PARC has achieved Platinum Pool Status with Life Saving Victoria! 🥳

We received an outstanding Compliance Score of 100% and a Safety Score of 98.68%!

This annual assessment demonstrates our commitment to the Platinum Pool Program, which recognises aquatic facilities that meet the highest standards in aquatic safety and risk management.

Participation in this program is a mark of excellence within our industry, and achieving these scores reflects the hard work and dedication of our entire team.

A huge congratulations to our incredible Asset and Facilities team who work hard, year round to provide our members with the best experience at PARC.

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We are incredibly proud to announce that PARC has achieved Platinum Pool Status with Life Saving Victoria! 🥳 We received an outstanding Compliance Score of 100% and a Safety Score of 98.68%! This annual assessment demonstrates our commitment to the Platinum Pool Program, which recognises aquatic facilities that meet the highest standards in aquatic safety and risk management. Participation in this program is a mark of excellence within our industry, and achieving these scores reflects the hard work and dedication of our entire team. A huge congratulations to our incredible Asset and Facilities team who work hard, year round to provide our members with the best experience at PARC.

Giveaway winners! 🙌

We are excited to announce the two winners of our recent giveaway. Each winner will receive one complimentary entry into the Frankston Swim Classic.

The winners are @cpatrick27 and @domi_lia

Congratulations! 🥳

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Giveaway winners! 🙌 We are excited to announce the two winners of our recent giveaway. Each winner will receive one complimentary entry into the Frankston Swim Classic. The winners are @cpatrick27 and @domi_lia Congratulations! 🥳

How you can get your 30-20-2 at PARC 💪

Our theme for this year is 30 or 20 plus 2, a simple formula to help you move more and reach the National Physical Activity Guidelines.

Everyone’s fitness journey is different, and at PARC there are so many different ways you can achieve 30-20-2.

➡️ Moderate activity: enjoy a walk on the treadmill, try a Tai Chi or Yoga Class, or jump into the pool for some gentle lap swimming.

➡️ Vigorous activity: Join a HIIT class, try an interval session on the treadmill or bike, or get moving with Zumba.

➡️ Strength session: Complete a body weight workout, enjoy weight lifting or try a Reformer Strength class.

These are just a few fantastic options that you can choose from at PARC. This year we want to support you moving in a way that suits you. Chat to one of our friendly gym floor team members or trainers to see how you can get your 30-20-2.

#PARCfrankston #30-20-2 #movemorein2026 #frankstongym #groupexercise aquafitness reformerpilatesstudio lesmillsclasses groupfitness

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How you can get your 30-20-2 at PARC 💪 Our theme for this year is 30 or 20 plus 2, a simple formula to help you move more and reach the National Physical Activity Guidelines. Everyone’s fitness journey is different, and at PARC there are so many different ways you can achieve 30-20-2. ➡️ Moderate activity: enjoy a walk on the treadmill, try a Tai Chi or Yoga Class, or jump into the pool for some gentle lap swimming. ➡️ Vigorous activity: Join a HIIT class, try an interval session on the treadmill or bike, or get moving with Zumba. ➡️ Strength session: Complete a body weight workout, enjoy weight lifting or try a Reformer Strength class. These are just a few fantastic options that you can choose from at PARC. This year we want to support you moving in a way that suits you. Chat to one of our friendly gym floor team members or trainers to see how you can get your 30-20-2. #PARCfrankston #30-20-2 #movemorein2026 #frankstongym #groupexercise aquafitness reformerpilatesstudio lesmillsclasses groupfitness

Come join the fun at PARC! 🌴🏊‍♂️

Our school holiday programs has heaps of fun for adventures big and small! Can`t wait to see you here!

#parcfrankston #frankston #schoolholidayfun

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Come join the fun at PARC! 🌴🏊‍♂️ Our school holiday programs has heaps of fun for adventures big and small! Can't wait to see you here! #parcfrankston #frankston #schoolholidayfun

It’s almost time for a water safety story time with Hydro at Frankston Library tomorrow, Wednesday, 14 January! 🏊

Session time:

💧 10:30am at Frankston Library

Perfect for kids aged 3–10. Bookings are essential. Book online via the Frankston Library website.

#Frankston #FrankstonLibrary #WaterSafety #PARCFrankston #SafeAroundWater

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It’s almost time for a water safety story time with Hydro at Frankston Library tomorrow, Wednesday, 14 January! 🏊 Session time: 💧 10:30am at Frankston Library Perfect for kids aged 3–10. Bookings are essential. Book online via the Frankston Library website. #Frankston #FrankstonLibrary #WaterSafety #PARCFrankston #SafeAroundWater

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