News

Pines Customer Satisfaction Survey Results, Summer Season 23/24

Thank you to both our visitors and members for taking the time to participate in our recent Customer Satisfaction Survey. Your feedback is so valuable, guiding our commitment to maintain outstanding service and facilities. 

We have summarised the results into an infographic, which you can download HERE

What’s working well:

  • Likelihood to visit again next season = 8.84 / 10
  • Likelihood to recommend PINES = 8.28 / 10
  • Overall satisfaction with Pines = 7.86 / 10
  • Ease of access to get in and out of the facility = 8.5 / 10
  • Knowledge and helpfulness of Pines staff = 8.5 / 10

Areas for our attention and consideration:

  • Opening hours
  • Kiosk offering and presentation
  • Cleanliness and presentation
  • Access

Thank you for taking the time to provide feedback, we really value your input. See you at Pines next season!

Share this article

Anzac Day 2026 🇦🇺🇳🇿🌹 
Just a friendly reminder that PARC will be open with reduced hours on Saturday 25 April, with the Centre opening at 1pm. 

 Here's what services we'll be running this ANZAC Day Public Holiday. 
🏢 Centre Hours: 1pm – 7pm 
🛝 Waterslides: 1pm - 6pm 
☕️ Cafe: 1:30pm - 5:30pm 
🏊 PARC Swim: No Classes 
🧘‍♀️ Group Exercise Classes: No classes. Book a virtual or on demand class via the Customer Portal or Peninsula Leisure Xplor app. 

Please visit our website to see a full list of our opening hours, as well as any alterations to operations over this time. 

#PARCFrankston #ANZACDay2026 #Lestweforget #CentreUpdate
As the weather cools down, we’re making a small change to our waterslide hours. 

From this weekend, our raft waterslides will be open on weekends from 10.00am to 4.00pm. 

All other operating hours and services will remain the same, including our Aquatic Playground hours. 

To check our Centre operating hours and see what’s open before your visit, please visit our website.

We look forward to seeing you in Centre soon!
Have you had your say on our Impact Survey? 

We want to understand how attending PARC:
💪 Impacts your physical health and mental wellbeing 
💙 Helps you feel connected to community 
⭐️ Adds value to you or your family’s life 

Your answers will help us measure the value to our community and the real world impact of our programs and spaces - not just how often they’re used, but how they genuinely make a difference. 

The survey is open until 26 April 2026 and will take around 10 minutes. Participants can go in the draw to win 1 of 3 x $100 Rebel Sport vouchers! Complete the survey via the link in our bio.
2 minute survey: Share your experience at Frankston Skate Park 🛹

Last time we asked, you told us what’s working - and the survey results were awesome. Now we want your thoughts again, to help us keep delivering the skate park experience you love. 

To track how we’re doing, we’re running a short Frankston Skate Park Pulse Survey. 

The details 
🕐 Takes just 2–3 minutes 
📆 Open until 26 April 
💬 Responses are confidential 
🎁 Go in the draw to win 1 of 3 x $100 Rebel Sport vouchers. 

Complete the Frankston Skate Park Pulse Survey via the link in our bio. 

Thanks for helping us keep Frankston Skate Park the place skaters love.
Have you had your say on our Impact Survey? 💬

We want to understand how attending PARC:
💪 Impacts your physical health and mental wellbeing 
💙 Helps you feel connected to community 
⭐️ Adds value to you or your family’s life 

Your answers will help us measure the value to our community and the real world impact of our programs and spaces - not just how often they’re used, but how they genuinely make a difference. 

The survey is open until 26 April 2026 and will take around 10 minutes. Participants can go in the draw to win 1 of 3 x $100 Rebel Sport vouchers! Complete the survey via the link in our bio.
Our partners at Davenport Physiotherapy are gearing up for the winter footy season! 🏉❄️

They have recently shared this amazing story of one of their clients, Cooper, who’s set to return to footy after more than a year on the sidelines following ACL surgery. What a huge achievement! 👏 

If you are recovering from an injury, and would like to see how they can support you on your journey, you can visit their website to find out more, or to book an appointment.

Join our community for news

Recent articles