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Pines Customer Satisfaction Survey Results, Summer Season 23/24

Thank you to both our visitors and members for taking the time to participate in our recent Customer Satisfaction Survey. Your feedback is so valuable, guiding our commitment to maintain outstanding service and facilities. 

We have summarised the results into an infographic, which you can download HERE. 

What’s working well:

  • Likelihood to visit again next season = 8.84 / 10
  • Likelihood to recommend PINES = 8.28 / 10
  • Overall satisfaction with Pines = 7.86 / 10
  • Ease of access to get in and out of the facility = 8.5 / 10
  • Knowledge and helpfulness of Pines staff = 8.5 / 10

Areas for our attention and consideration:

  • Opening hours
  • Kiosk offering and presentation
  • Cleanliness and presentation
  • Access

Thank you for taking the time to provide feedback, we really value your input. See you at Pines next season!

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Have you been wondering why there`s so many balloons in Centre? 🤔🎈

It`s all part of our 30-20-2 launch! Pop past our membership area and pick up a free weekly activity tracker, and check out the beginner, intermediate and advanced workout sheets we have created 🏋️‍♀️

Let us know in the comments below how you`ve been doing you 30-20-2! 👇

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Have you been wondering why there's so many balloons in Centre? 🤔🎈 It's all part of our 30-20-2 launch! Pop past our membership area and pick up a free weekly activity tracker, and check out the beginner, intermediate and advanced workout sheets we have created 🏋️‍♀️ Let us know in the comments below how you've been doing you 30-20-2! 👇

Frankston Ratepayers! 📣
There`s still time to redeem your ratepayer rewards voucher! You can choose between two PARC offers:

Visit PARC for FREE OR become a member and enjoy a bonus upgrade 🤩

To redeem this voucher, please bring your rate notice to PARC Reception and show the team. Either physical or electronic is fine.

Our Ratepayer Rewards are available until 30 June 2026, or until funds run out. Be sure to get in quick so you don’t miss out!

Visit our website to learn more.

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Frankston Ratepayers! 📣 There's still time to redeem your ratepayer rewards voucher! You can choose between two PARC offers: Visit PARC for FREE OR become a member and enjoy a bonus upgrade 🤩 To redeem this voucher, please bring your rate notice to PARC Reception and show the team. Either physical or electronic is fine. Our Ratepayer Rewards are available until 30 June 2026, or until funds run out. Be sure to get in quick so you don’t miss out! Visit our website to learn more.

Meet Rachel, one of our wonderful Group Exercise Class Instructors! 💃🪩

Rachel has been a member at PARC since 2019 and loved it so much that she joined team PARC as an instructor in 2023! She is known for her high energy, bubbly personality and action-packed classes!

You may have caught snippets of her fun and high energy classes on our socials. She teaches both Zumba and Power Zone, and is trained in Zumba, Strong Nation, Zumba/Lift.

Rachel’s classes are always a favourite among our members, so if you get the chance, book into one of her sessions and experience the fun for yourself!

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Meet Rachel, one of our wonderful Group Exercise Class Instructors! 💃🪩 Rachel has been a member at PARC since 2019 and loved it so much that she joined team PARC as an instructor in 2023! She is known for her high energy, bubbly personality and action-packed classes! You may have caught snippets of her fun and high energy classes on our socials. She teaches both Zumba and Power Zone, and is trained in Zumba, Strong Nation, Zumba/Lift. Rachel’s classes are always a favourite among our members, so if you get the chance, book into one of her sessions and experience the fun for yourself!

🇳🇿Lest We Forget – ANZAC Day 2026🇦🇺
A friendly reminder that PARC opening at 1pm today, with reduced hours.

Centre Hours: 1pm – 7pm
Waterslides: 1pm – 6pm
Cafe: 1:30pm – 5:30pm
PARC Swim: No Classes
Group Exercise Classes: No classes. Book a virtual or on demand class via the Customer Portal or Peninsula Leisure Xplor app.

Please visit our website to see a full list of our opening hours, as well as any alterations to operations over this time.

#PARCFrankston #ANZACDay2026 #lestweforget

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🇳🇿Lest We Forget - ANZAC Day 2026🇦🇺 A friendly reminder that PARC opening at 1pm today, with reduced hours. Centre Hours: 1pm – 7pm Waterslides: 1pm - 6pm Cafe: 1:30pm - 5:30pm PARC Swim: No Classes Group Exercise Classes: No classes. Book a virtual or on demand class via the Customer Portal or Peninsula Leisure Xplor app. Please visit our website to see a full list of our opening hours, as well as any alterations to operations over this time. #PARCFrankston #ANZACDay2026 #lestweforget

What an amazing time we had at Frankston Skate Park last Saturday for their 20th Anniversary 🥳🎂

Shoutout to the Frankston Skate team @frankston_skatepark and the incredible community who showed up to celebrate! It was such an fantastic event, and we had so much fun! 🤩

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What an amazing time we had at Frankston Skate Park last Saturday for their 20th Anniversary 🥳🎂 Shoutout to the Frankston Skate team @frankston_skatepark and the incredible community who showed up to celebrate! It was such an fantastic event, and we had so much fun! 🤩

Anzac Day 2026 🇦🇺🇳🇿🌹
Just a friendly reminder that PARC will be open with reduced hours on Saturday 25 April, with the Centre opening at 1pm.

Here`s what services we`ll be running this ANZAC Day Public Holiday.
🏢 Centre Hours: 1pm – 7pm
🛝 Waterslides: 1pm – 6pm
☕️ Cafe: 1:30pm – 5:30pm
🏊 PARC Swim: No Classes
🧘‍♀️ Group Exercise Classes: No classes. Book a virtual or on demand class via the Customer Portal or Peninsula Leisure Xplor app.

Please visit our website to see a full list of our opening hours, as well as any alterations to operations over this time.

#PARCFrankston #ANZACDay2026 #Lestweforget #CentreUpdate

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Anzac Day 2026 🇦🇺🇳🇿🌹 Just a friendly reminder that PARC will be open with reduced hours on Saturday 25 April, with the Centre opening at 1pm. Here's what services we'll be running this ANZAC Day Public Holiday. 🏢 Centre Hours: 1pm – 7pm 🛝 Waterslides: 1pm - 6pm ☕️ Cafe: 1:30pm - 5:30pm 🏊 PARC Swim: No Classes 🧘‍♀️ Group Exercise Classes: No classes. Book a virtual or on demand class via the Customer Portal or Peninsula Leisure Xplor app. Please visit our website to see a full list of our opening hours, as well as any alterations to operations over this time. #PARCFrankston #ANZACDay2026 #Lestweforget #CentreUpdate

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