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Pines Customer Satisfaction Survey Results, Summer Season 23/24

Thank you to both our visitors and members for taking the time to participate in our recent Customer Satisfaction Survey. Your feedback is so valuable, guiding our commitment to maintain outstanding service and facilities. 

We have summarised the results into an infographic, which you can download HERE. 

What’s working well:

  • Likelihood to visit again next season = 8.84 / 10
  • Likelihood to recommend PINES = 8.28 / 10
  • Overall satisfaction with Pines = 7.86 / 10
  • Ease of access to get in and out of the facility = 8.5 / 10
  • Knowledge and helpfulness of Pines staff = 8.5 / 10

Areas for our attention and consideration:

  • Opening hours
  • Kiosk offering and presentation
  • Cleanliness and presentation
  • Access

Thank you for taking the time to provide feedback, we really value your input. See you at Pines next season!

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2 minute survey: Share your experience at Frankston Skate Park 🛹

Last time we asked, you told us what’s working – and the survey results were awesome. Now we want your thoughts again, to help us keep delivering the skate park experience you love.

To track how we’re doing, we’re running a short Frankston Skate Park Pulse Survey.

The details
🕐 Takes just 2–3 minutes
📆 Open until 26 April
💬 Responses are confidential
🎁 Go in the draw to win 1 of 3 x $100 Rebel Sport vouchers.

Complete the Frankston Skate Park Pulse Survey via the link in our bio.

Thanks for helping us keep Frankston Skate Park the place skaters love.

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2 minute survey: Share your experience at Frankston Skate Park 🛹 Last time we asked, you told us what’s working - and the survey results were awesome. Now we want your thoughts again, to help us keep delivering the skate park experience you love. To track how we’re doing, we’re running a short Frankston Skate Park Pulse Survey. The details 🕐 Takes just 2–3 minutes 📆 Open until 26 April 💬 Responses are confidential 🎁 Go in the draw to win 1 of 3 x $100 Rebel Sport vouchers. Complete the Frankston Skate Park Pulse Survey via the link in our bio. Thanks for helping us keep Frankston Skate Park the place skaters love.

Have you had your say on our Impact Survey? 💬

We want to understand how attending PARC:
💪 Impacts your physical health and mental wellbeing
💙 Helps you feel connected to community
⭐️ Adds value to you or your family’s life

Your answers will help us measure the value to our community and the real world impact of our programs and spaces – not just how often they’re used, but how they genuinely make a difference.

The survey is open until 26 April 2026 and will take around 10 minutes. Participants can go in the draw to win 1 of 3 x $100 Rebel Sport vouchers! Complete the survey via the link in our bio.

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Have you had your say on our Impact Survey? 💬 We want to understand how attending PARC: 💪 Impacts your physical health and mental wellbeing 💙 Helps you feel connected to community ⭐️ Adds value to you or your family’s life Your answers will help us measure the value to our community and the real world impact of our programs and spaces - not just how often they’re used, but how they genuinely make a difference. The survey is open until 26 April 2026 and will take around 10 minutes. Participants can go in the draw to win 1 of 3 x $100 Rebel Sport vouchers! Complete the survey via the link in our bio.

Our partners at Davenport Physiotherapy are gearing up for the winter footy season! 🏉❄️

They have recently shared this amazing story of one of their clients, Cooper, who’s set to return to footy after more than a year on the sidelines following ACL surgery. What a huge achievement! 👏

If you are recovering from an injury, and would like to see how they can support you on your journey, you can visit their website to find out more, or to book an appointment.

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Our partners at Davenport Physiotherapy are gearing up for the winter footy season! 🏉❄️ They have recently shared this amazing story of one of their clients, Cooper, who’s set to return to footy after more than a year on the sidelines following ACL surgery. What a huge achievement! 👏 If you are recovering from an injury, and would like to see how they can support you on your journey, you can visit their website to find out more, or to book an appointment.

ANZAC Day is an important day for our nation as we pause and reflect on the service men and women who have fought to protect our country. 🇦🇺🇳🇿🌹

PARC will be open with reduced hours on Saturday 25 April, with the Centre opening at 1pm.

Centre Hours: 1pm – 7pm
Waterslides: 1pm – 6pm
Cafe: 1:30pm – 5:30pm
PARC Swim: No Classes
Group Exercise Classes: No classes. Book a virtual or on demand class via the Customer Portal or Peninsula Leisure Xplor app.

#PARCFrankston #ANZACDay2026 #Lestweforget #CentreUpdate

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ANZAC Day is an important day for our nation as we pause and reflect on the service men and women who have fought to protect our country. 🇦🇺🇳🇿🌹 PARC will be open with reduced hours on Saturday 25 April, with the Centre opening at 1pm. Centre Hours: 1pm – 7pm Waterslides: 1pm - 6pm Cafe: 1:30pm - 5:30pm PARC Swim: No Classes Group Exercise Classes: No classes. Book a virtual or on demand class via the Customer Portal or Peninsula Leisure Xplor app. #PARCFrankston #ANZACDay2026 #Lestweforget #CentreUpdate

It`s the last day of Splash Island! 😱

Don’t end the school holidays with FOMO – book into one our final Splash Island sessions today!

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It's the last day of Splash Island! 😱 Don’t end the school holidays with FOMO - book into one our final Splash Island sessions today!

Are you coming to @frankston_skatepark`s 20th Anniversary this Saturday? 🎂🛹

Expect live music from Fresh Frankston, skate and BMX action, community games, giveaways and yes… cake (because you don’t turn 20 every day). We’re also bringing the memories to life with a community photo wall, packed with moments from the past 20 years. You might just spot yourself – or someone you know.

🎉 When: Saturday 18 April 2026, 12pm – 4pm
🛴 Where: Frankston Skate Park
🎈 Cost: Free. The event is open to everyone, with no bookings required.

Whether you’ve grown up at the park or are just keen to soak up the atmosphere, bring your board, scooter or bike and be part of the celebration.

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Are you coming to @frankston_skatepark's 20th Anniversary this Saturday? 🎂🛹 Expect live music from Fresh Frankston, skate and BMX action, community games, giveaways and yes… cake (because you don’t turn 20 every day). We’re also bringing the memories to life with a community photo wall, packed with moments from the past 20 years. You might just spot yourself - or someone you know. 🎉 When: Saturday 18 April 2026, 12pm – 4pm 🛴 Where: Frankston Skate Park 🎈 Cost: Free. The event is open to everyone, with no bookings required. Whether you’ve grown up at the park or are just keen to soak up the atmosphere, bring your board, scooter or bike and be part of the celebration.

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