Your Peninsula Leisure experience on the go!
Last year we launched our new Xplor Customer Portal, making it easy for you to manage your and your family’s activities, bookings and memberships at our facilities.
Many of you have shared feedback with us about how much you would like to see the introduction of a mobile App to enhance your experience.
Today, we’re excited to introduce the new Peninsula Leisure Xplor App! This App enhances your experience and becomes an important companion to the Customer Portal.
Here’s what you can do with the new Peninsula Leisure Xplor App:
• Book single drop-in events, including all your Group Exercise classes, Splash Island and Skate sessions.
• Withdraw from single events if your plans change. Remember to cancel at least 2 hours prior to your session.
• View all your bookings in one place with the Schedules feature (including PARC Swim, personal training, appointments and more).
• View personal contact information for yourself and family members in your account.
• View membership details and status for you and your family (account).
Phase 1 is now live for Apple iOS and Google Android
Phase 1 of the App is the first iteration. The App’s features will continue to expand as Xplor Recreation release quarterly updates and improvements.
For now, please remember that some features are still only available on the Xplor Customer Portal, which you can access via your mobile device, computer or tablet.
You will still need to use your Customer Portal for:
• Updating personal and financial information
• Purchasing memberships
• Booking specific appointments in the Health Club or Sales Tours
• Booking PARC Swim ongoing classes and make-ups
Download the App from the Apple Store and Google Play
Ready to get started? Download the Peninsula Leisure Xplor App and take your Peninsula Leisure experience on the go!
Our Group Exercise Check-in process is changing – Please check in at the Kiosk
To compliment the Peninsula Leisure Xplor App, we have additional improved technology to enhance the group exercise check in process in centre at PARC.
Next time you visit, you will notice our Check-In Kiosks downstairs at reception, and upstairs in the health club foyer area.
To check into your class/es you must:
• Scan your membership band at the kiosk, or
• Scan your barcode found within your Xplor App (NEW FEATURE!)
You can then check yourself into all your upcoming booked classes over the next 4 hours, including any multiple classes you are attending back-to-back.
Remember to still scan your membership band through the turnstiles on the way into the Centre!
Support
We look forward to sharing even more updates with you soon. If you have questions about the App or your account, please feel free to reach out to us.
If you have any questions, please check out our App How To videos here.
If you require specific information or support, please reach out to the team at member.experience@peninsulaleisure.com.au.
Thank you for being part of our journey as we continue to improve your digital journey with us.
