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PARC Customer Satisfaction Survey

We want to hear from you. Have your say in our latest Customer Satisfaction Survey. 

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By participating in the survey, you will help us continue to improve our services and facilities, and ensure we are delivering the right programs and support for our members and community. The survey will take around 10 minutes to complete. 

The survey is open until Sunday 27 November.

Confidentiality 

This survey is being conducted by Swinburne University, and all responses will be treated in strictest confidence. 

Prize draw 

As an incentive, all completed surveys go into the draw to win a $100 Rebel Sport Voucher. There are three prizes in total to be won. To be in the draw to win, you will need to provide preferred contact details at the end of the survey and the winner will be notified by email. 

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It’s been a big year behind the scenes at PARC 👏

Working alongside Frankston City Council, our Asset & Facilities team delivered major upgrades across the Centre — all focused on creating the best possible experience for our members and community. While much of this work happens quietly, its impact is felt every day.

That commitment was recognised in June, when PARC was named Facility of the Year (Large) at the Aquatics & Recreation Victoria Excellence Awards 🏆

📊 The numbers behind the work:
• 1,238 planned and reactive maintenance and upgrade projects
• 2,145 contractors supported on site

🚧 Tiling Upgrade Project 
💧 New Boiler Installation 
🛝 Water Slide & Tower Refurbishment Project 
🏗️ Upgrades to heating and cooling through the Centre (HVAC Project) 
🛟 Instillation of Lynxight 
🧘‍♀️ Reformer Pilates Studio 

From the whole team at PARC, we would like to extend a massive thank you to you, our fantastic members and patrons, for your ongoing patience and support throughout these upgrades. We hope that you enjoy the improvements made and look forward to another year together at PARC! 

Read the full update on our website.
Bring in the new year with PARC! 🎉 
What better way to start the year than at PARC! A friendly reminder that we will be closing early on Wednesday 31 December at 6pm and will reopen on Thursday 1 January with public holiday hours. 

New Years Eve Wednesday 31 December: 5am – 6pm 
New Year’s Day Thursday  1 January: 7am – 7pm

#PARCFrankston #HNY #NYE #Frankston
You set the PACE in 2025. Now let’s get ready for 2026! 
 
As 2025 draws to a close, we’re taking a moment to reflect on the incredible year we’ve shared with our PARC community. 
 
This year’s theme Your PACE at PARC encouraged you to embrace health and wellbeing on your terms. Because at PARC, we know that feeling good and staying active looks different for everyone. Our role is to help you discover what works best for you. 

As we look ahead, we’re excited for all that 2026 will bring. Our focus next year is simple: helping more of our community get moving, stay active, and make movement a natural part of everyday life. 
 
Read our blog to discover more about what 2026 holds - link in bio. 

#parcfrankston #yourpaceatparc #frankstongym #healthandwellbeing
Merry Christmas from our PARC family to yours! 🎄💙 

From everyone at PARC, we'd like to wish you and your loved ones a wonderful Christmas. 

A friendly reminder, that the Centre is closed today, and will be back open tomorrow. We will have reduced public holiday hours on Boxing Day, 7am-7pm. 

Merry Christmas and we look forward to seeing you in Centre after the Christmas festivities!
PARC’s Christmas Hours 🎅🎄 

A friendly reminder that we will be closing at 6.00pm on Christmas Eve, Wednesday 24 December, and will be CLOSED Christmas Day, Thursday 25 December. 

We will be back open on Boxing Day, Friday 26 December, with reduced opening hours, from 7am- 7pm. 

To see a full list of our Centre and service hours over the holiday break, please visit our website via the link in our bio. 

#PARCfrankston #christmashours #christmasandnewyear #holidayhours
THANK YOU TO OUR AMAZING PARC COMMUNITY! 🥰🎄

We are absolutely amazed by the generosity of our beautiful community. You have gone above and beyond to bring Christmas cheer to so many families this year. 

Thank you to everyone who donated to our Giving Tree to help brighten up the Christmas of families in need 💙

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