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Why am I getting a ‘non-attendance’ email?

At PARC, we want to ensure as many members get access to our group exercise classes as possible. And we need your help.

Please scan your band to be marked as attended

The reason you are receiving this email is because it looks like you booked into a Group Exercise class, but our system did not recognise you as attended. This may be because you did not scan in with your band at the turnstiles. Scanning in with your membership wrist band will automatically attend you to your class in our system.

We ask that you please scan your band, wait for the light to turn green, and then proceed. Even if the door is open, please remember to scan your band every time to be marked as attended.

How to cancel out of a class

It’s really important to cancel out of a class as soon as you know you cannot attend. We ask that you cancel more than 2 hours before your class, to allow other members the opportunity to join the class.

Please see below links to videos that show you how to cancel out of a class:
View step by step instructions HERE>>
View How To video HERE>>

We appreciate your cooperation in both scanning, or cancelling early, to ensure as many members as possible can access our classes.

Thank you for your help

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Celebrate Seniors Festival at PARC 🏊🏋️‍♂️

We are partnering with Frankston City Council to celebrate Frankston’s thriving over-60s community! 

During the month of October, we will be hosting a range of free activities designed to support healthy, active living, including an educational 30-20-2 Seminar, and a fully subsidised Can Swim water safety program. 

30-20-2 Seminar 
📅 Date: Monday 12 October 
🕐 Time: 2.00pm - 2.30pm � 
🏊 Where: PARC 
🎟️ Cost: Free
Bookings are open for both members and non-members over 60, via the Customer Portal or our Customer Experience team.

Seniors Festival Can Swim Adult Program 
📅 Dates: Every Tuesday in October (You can book for one session all) 
🕐 Time: 8.00am - 8.45am 
🎟️ Cost: Free 
Bookings are open for both members and non-members aged over 60 years old, via the Can Swim page on our website.

To learn more, visit our website via the link in our bio, or speak to one of our friendly team members at Reception.
School Holidays have kicked off at PARC! 🐠

Booking into one of our Splash Island Sessions is easy on the Xplor App! Just follow these simple instructions, to secure your spot! 

1. Login into the Xplor App
2. Click browse, and type "Splash Island" into the search bar
3. Select the date, and scroll to the time slot you'd like to book
4. Click register, and select your attendees
5. Read and agree to the Terms and Conditions
6. Select add to cart, and then view cart, to view your booking 
7. Press checkout, fill out your details as prompted and then press confirm purchase, to finalise your booking. 

Sessions will run on weekdays of the school holidays from, Monday 21 September – Friday 2 October, (excluding the Grand Final public holiday). Bookings are essential and open 3 days prior to sessions. 

We can't wait to see you in Centre! 🐳
The AFL Grand Final is just around the corner! 🏉 

Before you settle in for the big game, why not squeeze in a workout or swim at PARC? 💪🏊‍♂️ 

We're open all weekend, including the Grand Final Eve Public Holiday on Friday 25 September 2026. 

Friday 25 September, Public Holiday Hours: 
Centre: 7am-7pm 
Waterslides: 10am-6pm 
Cafe: 8am-5pm 
PARC Swim: No lessons 
Group Exercise: Reduced timetable, please visit the Customer Portal for class details and to book in. 
School Holidays: Our school holiday program, including our Splash Island obstacle course, will not be running on this day. 

For more information, head to the service availability page on our website.
School's out for the term! 🪼 

Bookings for our inflatable obstacle course, Splash Island, are now open! If you’re looking for an easy day of fun for the whole family, we’ve got you sorted! 

🐠 Sessions will run on weekdays of the school holidays from, Monday 21 September – Friday 2 October, (excluding the Grand Final public holiday). 
🦀 Bookings are essential and open 3 days prior to sessions via our Customer Portal 

Visit our website to learn more about pricing and booking information.
We spoke to one of our members James, about what being a PARC member means to him 💙

It was lovely to hear James speak about his time at PARC, and why he loves being a member here. Our wonderful community is what makes PARC so special 🩵

We know that everyone's health and wellbeing journey looks different. That's why a PARC membership gives you the freedom to create a routine that suits your goals, schedule and lifestyle. 

Whether today's focus is fitness, recovery or connection, tomorrow can be something completely different. That's the power of one membership, endless possibilities. 

Not a PARC member? Visit the link in our bio to learn more about the membership options available, or pop into Centre, and speak to a member of our friendly team.

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